Roofing
5 miles from downtown of Plano, TX
„Steve Thornton says: After a couple failed claims with the insurance company, a friend referred me to Firehouse Roofing. Eric and Zane promptly investigated our roof, helped me create a new claim with just the right wording, and met with the roof inspector a few days later. It seems that getting insurance approval is as random as the inspector they send because this particular inspector saw significant damage and not just from the latest storm so approved the replacement.
Firehouse guided me through the repair process, material selections and options, detailed payment process, and project schedule. The roofing crew arrived on-time and worked tirelessly over two days to strip and re-roof our house doing a MUCH better job than the original builder. I opted for replacing our passive vents with fewer active solar-powered vents to eliminate the heat buildup we’ve had in our attic areas. Firehouse plugged old vent holes, installed more resilient color-matching vent boots and caps, and care was taken to ensure a completely water-tight installation (I’d previously had a few leaks). The crew was so professional, courteous, hard-working, and fast – and there was no corner-cutting on materials or nails used and no sloppy workmanship.
As with any project, accidents can happen. A landscape tree and coach light were damaged during the project. However, job Project Manager, Diego, quickly assumed responsibility and assured it would be taken care of. As an identical light could not immediately be found, Firehouse will just deduct the cost for our chosen replacement from the final bill (same for the tree). BTW, dealing with Diego was a pleasure. He remained on site throughout the roof job, answered my many installation questions along the way and even hopped on the roof himself to make sure the job was done right (instead of disappearing to do other things like some other company’s PMs do). Another critique is that sweeping for nails and debris could have been a little better. I did manage to find a couple big handfuls of nails and screws with my own magnetic sweeping after the crews were gone.
Within a day of the roof replacement, Firehouse called to schedule the gutter replacement. The guttering crew arrived – again on-time as promised. This crew was also amazing. Just three of them cranked out the fabrication and installation of a complete gutter system in about two and a half hours! But again, no cutting corners or shoddy installation, they were just experienced, fast, and proficient.
In spite of the mentioned hiccups, I wholeheartedly recommend Firehouse and will GLADLY call them again if/when needed. Knowledgeable sales guys, working with our insurance company, detailed pricing with no later surprises, accurate and timely communication throughout the project, a dedicated PM on site who actually stays on site and monitors the job, talented and professional crews who show up when I was told they would, and a company that stands behind the quality of their work covering any damages that may occur. I can’t really ask for much more...“ Show more