Initially, I had added a positive review for Kingfisher due to the high-quality roofing job they delivered and the speed of completion.
The negative part of this review is primarily concerning their lack of transparency and pricing practices. In hindsight, I regret not exploring other options more thoroughly to ensure fair pricing.
My disappointment began with their insistence on signing an exclusivity agreement, which wasn't clearly communicated upfront. Additionally, I was asked to provide insurance payout details, a decision I now recognize as potentially ill-advised.
Subsequently, when the contract was presented, it appeared to align with the insurance payout as if they used that as to set the price. However, during the installation process, my inquiries about additional work outside the original agreement were met with assurances that there were none. Yet, to my dismay, Kingfisher proceeded to tack on extra charges to my insurance claim without prior discussion or transparency.
In hindsight, I would caution others to thoroughly research and explore alternative options before committing to Kingfisher. Additionally, I advise against signing any exclusivity agreements and emphasize the importance of clarity regarding the scope of work to be undertaken...
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