My first experience with FR was Cierra, who was a total pro and got someone out to me right away. Verrill came out to investigate the leak in the back of my garage. It wasn’t immediately clear if it was roof damage from a recent storm, or from the unique patio canopy near the same area. Verrill immediately identified the problem area on the roof. Total pro. The cost of the repair would have been too much, and considering how old the roof was (25-27yrs old), I went for the “Best Value/Most Popular” full mid-priced option, and asked if they’d redo the canopy as well, together estimated at ~$19K.
Cierra was very helpful and offered discounts for various things, including financing some of the cost at 0%int (BEWARE, THOUGH, that the financing may NOT cover the whole amount—I only got 0% for 21mos on $10K, on a WF card, and no more than that, even w/ my credit rating over 800). That needs to be more transparent, and Cierra agreed).
Project managers Kota and Nathan were very helpful—especially Nathan, who was my main contact, and gave me SO MANY great answers to SO MANY questions I had. Kota helped as well, getting me an extra flapper vent installed for next-to-nothing (Cierra helped reduce the cost as well!) for a future bathroom fan project.
Dillon was the Project Coordinator and was always available and helpful as well—he even let me do the canopy demo myself to save money, when it was discovered that my existing frame was too rotten to use (increasing the price by ~$3K). It was also discovered that my roof had ZERO plywood on the cedar planks (with gaps in-between), so this increased my cost by another $6+K. $19+K became $29+K by the end of the project, but all the costs were essential, and they worked with me to keep them low as possible.
The roofing team with Rodrigo (lead), Santiago, Rogelio, and Leandro were fantastic and so hardworking—working some 11-12hr days, including a Saturday. Rodrigo even lent me his tools when I dismantled the old patio frame, and Santiago was the lead designer of the patio cover. He was amazing, thoughtful, and accommodating, solving problems left and right. I love the patio cover now and the TPO came out great. They did SO many extra little things that I begin to list, all coordinated by Nathan, who was my anchor throughout, with above and beyond recommendations and considerations. Ask for him...