Plumbing, HVAC
11 miles from downtown of Salem, WV
Steve Williams says: „We wanted to make our basement more livable, and after some research decided that a mini split heat pump was the answer. Mitsubishi units were highly rated, and Mitsubishi’s website referred us to Total Comfort. I called them and talked to Zach. We scheduled an appointment so he could look at the project and provide an estimate.
At the designated time he arrived, he looked at the room and outside area, and we agreed on the equipment and layout. He said he would provide the estimate in a day or two. Several days later I hadn’t seen the estimate and was starting to wonder, when I got a call from Zach asking what I thought of the estimate. When I told him I hadn’t seen it he suggested I check my junk file. Sure enough he had sent the estimate as promised. The price was reasonable for the quality and efficiency, so we told Zach we wanted to proceed. He scheduled installation within a week. At the designated time Zach and his crew arrived as scheduled. (Notice a trend here? ) Zach went over the job with his 2 man crew headed by Mike, and went on to take care of other projects. Not a problem. His team was obviously knowledgable and well trained. Also polite and nice people. By the end of the day the unit was installed and operating.
Based on our experience we have no trouble recommending True Comfort or the Mitsubishi mini split heat pump...“ Show more