Christopher Lee says: „More like 10 stars! Micha who I first interacted with was extremely professional. Very down to earth and well spoken. He put his ladder up to the roof and looked around. Told me what to expect and a quote. Great guy. I accepted the quote because the price was great. I needed a roof cleaning and moss cleanup.
They got me in the next day and Issac, was the warrior that came by to clean up the roof. He was amazing. It was raining while he was doing the clean up but he soldiered on. Safely of course! He had harnesses and everything. He set up the tarp on the ground to make sure not too much moss or debris would be left on the ground. Professional and very kind! Issac cleaned up and even hosed down my tool shed and surrounding area that had some over spray from the blower. I can't say enough good things about him and his amazing work ethics.
I can't forget about the person who took my phone call as well. They were very pleasant to speak with and very customer service oriented. Kudos to the entire Northwest Roof Maintenance team.
You get way more than you pay for.
If you've never done a roof cleaning before, that white substance they put on the roof is completely normal...“ Show more
John Dupuy says: „We discovered a skylight leaking into our attic earlier this winter. The leak was quite bad and needed to be addressed ASAP. We got multiple quotes but were most impressed by Luke from Ibex who came out promptly and also pointed out several other items in our attic and on our roof that should be addressed. Their pricing was also not absurd!
Luke came out twice to complete the job which included replacing the skylight, shingles around the skylight, replacing rotten plywood from the leak, and also taking care of some venting from fans in our house that vented directly into the attic. He worked efficiently and was very mindful of clean up!
During the next heavy rain, I noticed that there were still some leaks around the new plywood near the skylight. Ibex made good on their warranty and Luke came out within a few days to address the issue.
After this, I was still seeing some leaks from nails where shingles were replaced. I reached out to Ibex again and they again made good on their warranty. Luke came out once more and discovered that the new shingles likely did not seal properly because they were installed during the wintertime. Luke went through and caulked every nail and also added some sealant to prevent future leaks. We had a heavy rain last night and I checked the area again this morning - no leaks!
Throughout this process, I've been extremely impressed with not only Luke but also the Ibex staff including Whitney from dispatch and Amber from the front desk. Ibex makes good on their warranties and I was very pleased at how they responded and addressed my issues in a timely manner. As a relatively new homeowner it's nice to know that there are companies that care about their customers out there and I will definitely be reaching out to Ibex for any future projects...“ Show more
Kirk Koskiniemi
Business Owner
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