HVAC
14 miles from downtown of Newman Lake, WA
Edge776Onpoint says: „Paul Smith was the service technician which showed up. He was punctual and was very careful with his truck, when parking.
Paul introduced himself with a pleasant attitude, and I explained the challenge I had been having with the mini-split which Trademark installed for us about two years ago.
We started my unit up, and wouldn’t you guess??? It functioned flawlessly!!! It was the most frustrating thing! We could not get it to malfunction like it had for me.
I asked Paul if he could please wait 20 or 30 minutes while the unit ran because I knew it would start malfunctioning the second he drove off.
Paul sensed my frustration and calmly agreed to give it a few minutes.
During the the wait, Paul asked me what I did for heating, and I told him I used a diesel fuel furnace and showed him the unit.
He looks it and pointed out that my unit was likely burning a gallon an hour and that I was likely spending a significant amount of money in heating with diesel.
He asked me what the square footage was for my home and I told him. He paused and then correctly guessed what my monthly winter diesel heating bill must be.
In a few seconds he did some estimating in terms of cost for heating using electricity, or propane Vs. heating oil at current prices.
The way he explained things, it just seemed like I could be doing much better with an updated system.
I told him I didn’t think I could afford a new system, and he assured me there was no cost for the sales advisor to come out and check out my current system, and conversion options and costs.
He completely sold me on the idea that if it’s within my financial ability to do so, I should upgrade to an energy efficient heating and cooling system for whole house.
I agreed to get the estimate done by Trademark, and they did it the next day, the sales advisor who stopped by was equally amazing!
Trademark is doing a great job hiring quality people!.
Overall a great customer service experience!
Well done Trademark and well done Paul Smith...“ Show more