Plumbing
16 miles from downtown of Liberty Lake, WA
Tena Campbell says: „I found Straight Shooter with a Google search and they had very good ratings from other customers. I do not live local and wasn't sure how it would work to coordinate a sewer lateral replacement for a home that we are renting out. I called and explained my needs over the phone and they quickly responded by scheduling a site visit and estimate within an hour of my call. They required a camera in the sewer line in order to verify conditions and provide the estimate of cost, and they had a coupon on their website that made it affordable. I had to coordinate over the phone with the property management company and the tenant, and Straight Shooter was very communicative and helpful in this process.
During the site visit, they located the exterior cleanout and ran a camera through the sewer line. Once the camera work was complete, the owner (Steve) forwarded me a copy of the video and he walked me through the footage explaining the conditions and what was needed for replacement. Later that same day, I was provided with an estimate broken down into line items with thorough explanations of cost. In addition, Straight Shooter would be responsible for all permits, utility location, surface restoration, and coordination with the tenant.
Upon approval of the estimate, they required 30% down payment and scheduled the work to start the next day. The project ended up with a few challenges including working around unmarked utilities, City required extras, and delayed final permits, but Straight Shooter followed through and got things done in a timely manner without a lot of nickel and dime costs. One of the City requirements added some extra costs to the overall project, but Straight Shooter tried to minimize the extras as much as possible. They were very friendly, professional, communicative, and thorough throughout the project, and I really appreciated their willingness to work with us over the phone since we couldn't be there in person. I would recommend them to anyone needing a quality plumber in the area...“ Show more