Plumbing, HVAC
18 miles from downtown of Greenbank, WA
John Trischetti Jr says: „Joe walked me through the whole project. He pointed out things that were needed and things that were optional. I felt very informed in making a choice for our heat pump.
Update: 6/19/24
We had our equipment installed on 6/17/24. The installation looked great. However, there was a problem with the communication between equipment. I set up another appointment for 6/19/24. They did try to get someone out the next day, but I was unable to keep that appointment because of work. The tech found the problem fairly quickly, and his solution was easy and clean.
Update: 7/5/24
The fix on 6/19 was short lived. It had the same error several hours later. They sent an after hours tech out the same day. He was unable to diagnose the problem, and Daikin tech support was not available at that time in the evening. He did grab us a portable AC unit to use until the problem could be diagnosed. Tobin came out and suggested that a control board or thermostat was bad and had the parts ordered up. He came back on 7/3 and the parts did not correct the communication error. He spent some time with tech support, and came up that our "communication" wire from the thermostat to the control board was bad. He set up a temporary fix to be sure there were no errors, and the next day, 7/5, another set of workers ran a new line. Everything seems to be working well now. Although, this was a bit frustrating, CM Heating stayed on top of the situation until it was resolved. We appreciate all the hard work from sales, installers, technicians, schedulers, and managers...“ Show more