Glenn Hitchcock says: „Gavin exceeded our expectations in the key areas of professionalism , patience, and accountability. As a professional, Gavin respected our property and took care to actively listen to our needs. He communicated without a condescending spirit and his recommendations were on point. Gavin encountered each setback with patience as he persevered with appropriate interventions to resolve the issue. Gavin was accountable in cleaning the premises and ensured that we were totally satisfied at job completion. We appreciated his commitment to moral values and Gavin completely represents your company in an extremely positive manner. Thank you...“ Show more
Linda B. Riddle says: „I recently had the pleasure of having Alex from Planet Plumbing install my new faucet, and I couldn't be happier with his work. He was incredibly respectful throughout the entire process, demonstrating a professional attitude and clear expertise. Alex efficiently installed the faucet, and his meticulous attention to detail ensured everything was done perfectly. After completing the installation, he cleaned up thoroughly, leaving no mess behind. I highly recommend Alex for any plumbing needs – his skill and professionalism are top-notch...“ Show more
H W says: „We recently replaced 2 heat pumps in our house. After 4 quotes Norfolk Air was the one that fit our needs best. We couldn't have been happier with the whole process. Tyler who came out to give us the estimate was great he explained the process and provided a quote with 4 detailed choices. The installers Carl and Da'Twan were fantastic. They were personable, professional, and answered any questions that we had. Bonus they were great with our animals. They had to adjust their initial plan because the new unit was a little larger than the Attic access they made the opening a little larger and dismantled the unit. You would never know that this happened. They tested the units thoroughly before leaving and found an issue. After troubleshooting they could reproduce the issue but not the cause. This was at the end of the second day of installation. Carl said that there wasn't anything to worry about the issue was when the emergency heat was tested and that we could use the AC. Carl said they would get a technician out as soon as possible. Norfolk Air sent Justin out the next morning. He was diligent in troubleshooting the cause of the issue and had it fixed and tested very quickly. I will definitely call Norfolk Air in the future and I highly recommend them...“ Show more
Jennifer D says: „Several months ago I had that "smell" coming from the toilet and a different plumber charged me $325 to change out the wax ring, etc. Apparently there was more issues b/c then my toilet started to back up/wouldn't flush/smelled, etc so I needed to call plumber. I called a different local plumbing co and they said they could not get out to see me until the next day. A friend recommended Roto-Rooter since they have 24/7 plumbing service. I called RR at 10am and they said someone would be at my house later that afternoon. They arrived around 6:15pm and I do have to say that they were FANTASTIC! Justin (plumber) and Zach (field supervisor) were apologetic for the lateness but were very professional, polite and knowledgeable. They ran several tests and determined it was an issue with York Co sewer and helped make the call to York Co dispatch, who ended up coming out that night (the issue actually was with Coast Guard base). And they did not charge me for their service since they did not do the work on cleaning out the blockage/fixing since the issue was with York Co / CGB. Any other plumber would have charged me several hundred dollars just for the appt. Anyway, I highly recommend Roto-Rooter and if you could ask for Justin and Zach, please do so...“ Show more
kiki rangel says: „The service was wonderful from my first phone call. The young lady kept me informed where they were when they would be here and finally that they wouldn’t be here Saturday night but would be here Sunday morning at between eight and 10. Another young lady called me Sunday morning to let me know they were on their way, and DJ arrived. He was very informative, very professional and definitely knew what he was doing. Another gentleman came by and checked the tile surrounding my toilets to see if there was any reason to need a professional cleanup. Thankfully, I did not need that and he told me what to buy to wash the floors with. Overall, my experience was just wonderful. I will definitely call Roto-Rooter again if I need them . You definitely have a very good team working for yo...“ Show more
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We are 100% confident in our contractors, that is why every deal is backed up with a $20,000 Guarantee.