Jennifer D says: „Several months ago I had that "smell" coming from the toilet and a different plumber charged me $325 to change out the wax ring, etc. Apparently there was more issues b/c then my toilet started to back up/wouldn't flush/smelled, etc so I needed to call plumber. I called a different local plumbing co and they said they could not get out to see me until the next day. A friend recommended Roto-Rooter since they have 24/7 plumbing service. I called RR at 10am and they said someone would be at my house later that afternoon. They arrived around 6:15pm and I do have to say that they were FANTASTIC! Justin (plumber) and Zach (field supervisor) were apologetic for the lateness but were very professional, polite and knowledgeable. They ran several tests and determined it was an issue with York Co sewer and helped make the call to York Co dispatch, who ended up coming out that night (the issue actually was with Coast Guard base). And they did not charge me for their service since they did not do the work on cleaning out the blockage/fixing since the issue was with York Co / CGB. Any other plumber would have charged me several hundred dollars just for the appt. Anyway, I highly recommend Roto-Rooter and if you could ask for Justin and Zach, please do so...“ Show more
Glenn Hitchcock says: „Gavin exceeded our expectations in the key areas of professionalism , patience, and accountability. As a professional, Gavin respected our property and took care to actively listen to our needs. He communicated without a condescending spirit and his recommendations were on point. Gavin encountered each setback with patience as he persevered with appropriate interventions to resolve the issue. Gavin was accountable in cleaning the premises and ensured that we were totally satisfied at job completion. We appreciated his commitment to moral values and Gavin completely represents your company in an extremely positive manner. Thank you...“ Show more
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