Pond Roofing and Exteriors

I recently had a repair completed by Pond Roofing & Exteriors and had a generally positive experience overall. Dom handled the sales process well — he arrived on time for the initial appointment and was professional throughout. Communication did lag afterward, as I didn’t hear from the company for over two weeks, but they were still able to schedule and complete the repair within about three weeks of initial deposit. On install day, the crew of five arrived on time with site manager Felipe, who was very professional, knowledgeable, and responsive to questions. I made a point to confirm material matching beforehand, requested a walkthrough of the work, and asked for before-and-after photos. Some of the workflow steps discussed during the sales process didn’t appear to be followed, as no secondary onsite review and measurements took place before the final install. That said, the work itself was completed to my satisfaction. The price felt on the higher side, but fair given the quality of work and personnel involved. I would recommend that customers plan to be present during installation and ask detailed questions upfront to ensure expectations and roofing materials are aligned...

The people at Pond are good people who do good work. I wanted to replace two old steel patio door with a more efficient fiberglass door. Cameon made sure I was getting the right door. Jennifer worked with me to schedule time for precise measurements and when the weather was not being agreeable for installation she twice helped me reschedule. The installation crew (Marcus, Handerzon and Raul) were great about fixing pre-existing conditions to make sure the door had a good foundation. They spent the extra time to make sure the installation was done correctly. Would definitely recommend Pond as a company that will do the work right the first time...

Everyone at Pond was so kind and thoughtful when it came to what we needed. Our home insurance company required a roof replacement and our sales experience with Nic made us select Pond over the other quotes we received. He didn't try to push us to over spend and any recommendations he made were provided without being pushy. He actually made recommendations on ways we could save money. On top of that, the day the crew came to complete the job, they noticed a fan pipe for our bathroom vent laying in our attic and installed it for us (no extra charge :)). Installation only took a day but they came twice to ensure the site was spotless after. I'll be recommending them in the future for any of my neighbors looking to replace their roof...

We have used Pond Roofing Company in the past, and our latest experience with them was equally excellent! This time, we hired them for a dryer vent stack repair and replacement, and they did a fantastic job. From start to finish, the communication and execution were top-tier. The office staff scheduled the work promptly and conveniently, and the project was completed quickly and professionally. What we especially appreciated came after the job was done: we received a detailed report with photographs of both the old and new materials, followed by a meticulous inspection. Every person we interacted with—from scheduling and the estimator to the crew and the follow-up inspectors—demonstrated an incredible level of care and professionalism. It is rare to find a company this thorough. We are highly satisfied and will absolutely continue to trust Pond Roofing...