HVAC
19 miles from downtown of Burr Hill, VA
Dawn Lundin says: „Remember that one Wednesday in April when the temperature went up in the 90s? It made our upstairs get too warm for sleeping that night, so we turned on the second zone A/C. Unfortunately, by morning, the heat pump pipes were frozen over, and no cool was coming through the vents. Thursday morning, I called Garnett Heating and Air, and they were able to send someone out that afternoon. Dustin showed up right on time. He checked the heat pump outside and air handler in the attic. After explaining what was wrong and recommending the best solution, we agreed with Dustin that we were going to have to replace that 18 year old system.
He called his supervisor, Rick, to tell him the findings. Rick came by a few hours later, and after doing another quick check, he agreed with Dustin's recommendation. We chose a new system, and Rick said it would be possible to replace the old one on Friday, the NEXT day.
Neko started prepping and had the old unit dismantled almost the whole way when when Josh got back from Richmond with the new unit. A while later, Eric came to install the thermostat.
It wasn't long before Eric was demonstrating how to use the new thermostat. Everything was completed, and our upstairs was already cooling off.
Dustin, Neko, Josh, Eric, and Rick did an excellent job. They were careful, polite, professional, personable, and answered all of our questions. They cleaned up and left as if they hadn't even been there.
We are very happy with the service Garnett did for us. If these are the type of people Garnett employs, they are very lucky to have all the talent and expertise these men showed. I would recommend Garnett Heating and Air to anyone...“ Show more