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Hopefully, your insurance company will pay faster. The job was done extremely well, we had only a minimum of inconvenience (although we had to leave the water off unless we used it, since it would fill the trench they had dug).\n\nIn summary, Zoom did a great job. They were all professional, focused, very timely, and responsive. I feel fortunate to have found a new plumbing company that I can use with confidence. Having your waterline go out is no fun, but the guys from Zoom handled it quickly, professionally, and effectively. 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I own a property in Cedar Hill and live in Los Angeles. I needed to get the drains cleaned for the new tenant and was flying out to inspect the building and get this done. Called a week before scheduled a time that worked for my 7 hour stay and they came on time did the work all is good (I’m sorry for not remembering the gentleman’s name who came out, but to say he was courteous, professional and generally a nice man is an understatement!). 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For the record, commercial toilets are VERY different from the residential kind!\n\nFrom the moment they arrived, their professionalism and expertise were evident.They provided me with multiple quotes, thoroughly explaining each option and the associated costs. Their transparency and willingness to accommodate my preferences made me feel confident in their services. Not only did they fix the issue efficiently, but they also went above and beyond to ensure I was completely satisfied with the outcome.Their dedication to providing the best possible solution left a lasting impression on me. I am incredibly grateful for their outstanding service and highly recommend Cody and Sons Plumbing to anyone in need of reliable commercial (or residential) plumbing assistance. 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This time I had a water heater leak. I was consulted and given the pros and cons of installing a tank versus a tankless water heater. Jeff took the time to go over the pros and cons given our situation. Ultimately we chose the tank option due to our preference. He replaced both of our water heaters. He also wasn't satisfied with the vents that the builder had originally placed so he took time to replace the events to assure a safer install for us. I will only go with Jeff and his team with any of my plumbing needs in the future. He is obviously passionate about his work and he cares deeply about doing a good job. 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They came out quickly, located the blockage, and explained why the blockage occurred. They were able to fix the blockage quickly and provided me a quote for preventing the problem occurring again.\n\nAfter confirming coverage with my insurance for repairing the cast iron plumbing, their crew came out quickly and trenched underneath the house to begin repairs. I was shocked 🫢 how quickly they were able to dig 36’ trench. April worked with me on making payments, understanding that insurance isn’t always the quickest with sending out checks.\n\nShortly after trenching was completed, Reece and Austin with Staggs Plumbing came back out and began the needed repairs. They replaced the cast iron and poorly PVC patchwork completed by another company (work that had been done before I purchased the house). During the process they kept me informed about things they found out; including, some previous work that clearly was not to code (who uses Great Stuff spray foam 🤦‍♂️ when doing PVC repairs).\n\nReece and Austin were professional, friendly, and went above and beyond my expectations. I will 💯 be recommending Staggs Plumbing to family and friends, and contacting them if ever needing plumbing work in the future. 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He was very professional and very polite. He quickly diagnosed the issue and had our system up and cooling again in no time. He explained to us what the problem was and performed some routine maintenance and complete system inspection. He was very informative and explained in simple terms things that the homeowner can do to reduce the stress on our system. We were extremely pleased. On Time Experts are fortunate to have a front line employee like Bernie representing them. 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Thankful.","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"roto-rooter-plumbing-and-water-cleanup-garland","countryCode":"us","stateCode":"tx","cityCode":"garland","quoteSent":false,"officeId":13876,"officeAddress":"1225 Belt Line Rd Ste 103A","cityFromSearch":233,"categoryFromSearch":214,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}},{"id":4817,"uniqueId":10368,"name":"Mr. Rooter Plumbing (Dallas)","topRated":false,"rating":4.6,"reviewCount":1071,"categories":"Plumbing","distance":9,"locationName":"downtown of Plano, TX","quoteAuthor":"Mary Stoner","quote":"I can share my excellent experience with Mr. Rooter’s David Couder! David completed the diagnostic on my water heater and take down, exchange, and install of my new water heater. He did everything A-Z and above and beyond when he spent time fighting for the coverage of my water heater under warranty. He was super easy to work with, explained everything so we were always on the same page, and made everything EASY for me! He was communicative and efficient. 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They were quick kind and communicative. Something that I did notice was that we had rescheduled our initial appointment and they still showed up to the original scheduled date, letting me know that the dispatcher had not given them an update. I’ve seen this happen previously with other milestone workers. Since this is not the first time we have had to reschedule an appointment. On behalf of the workers and efficiency, I recommend that the dispatch team be better about communicating with their own staff and team To ensure they are not losing resources and time. As this is the second time this is occurred for us. 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I was able to speak with a plumber prior to setting my appointment and answered all my questions. I was sent a proposal and the Service Tech, Leo, was professional, on time and performed services requested at a great price. 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Great sense of humor and very knowledgeable! He fixed the issues we had in 1 visit and came prepared with everything he needed to do that. No random runs to a supply store. In and out in about an hour even with having 3 different issues to fix that all ended up being more complicated than he initially thought they would be. Fair pricing too! He even answered some of my follow up questions that I had a few days after my initial appointment. I would recommend Chad to anyone and have already given his info to my brother in law.","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"plumbing-dynamics","countryCode":"us","stateCode":"tx","cityCode":"carrollton","quoteSent":false,"officeId":12716,"officeAddress":"1448 Halsey Way Apt 114","cityFromSearch":233,"categoryFromSearch":214,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}},{"id":7847,"uniqueId":13398,"name":"Certified Plumbing Works LLC","topRated":false,"rating":4.9,"reviewCount":49,"categories":"Plumbing","distance":11,"locationName":"downtown of Plano, TX","quoteAuthor":"Lisa Doucet","quote":"Mr. Harvey Lewis was very professional and very knowledgeable. He installed 2 new bathroom Faucets and repaired a leaking pipe. Cleaned out the pipes because of blockage. He found a small gas leak in the line for my water heater and tightened the hose. He cleaned the area after he was done. He was very polite and courteous. I highly recommend Certified Plumbing.","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"certified-plumbing-works-llc","countryCode":"us","stateCode":"tx","cityCode":"lewisville","quoteSent":false,"officeId":10800,"officeAddress":"","cityFromSearch":233,"categoryFromSearch":214,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}},{"id":10251,"uniqueId":15802,"name":"Roto-Rooter Plumbing & Water Cleanup (Mckinney)","topRated":false,"rating":4.8,"reviewCount":472,"categories":"Plumbing","distance":12,"locationName":"downtown of Plano, TX","quoteAuthor":"Scott Chenault","quote":"Our downstairs toilets got backed up and the tubs started having back-flow on a Sunday evening. Called Roto-Rooter and was told we would get a tech within 2 hours. No sooner did I hang up from placing the initial call did I get another call telling me a tech was on his way and would be at my house in 30 minutes. He got there within 20 minutes. Kenneth came in, looked at the toilets and tubs - then went to work. 2 hours later, line is unclogged, bill is paid and Kenneth is finishing up loading his gear. So happy that my first call for this issue was to Roto-Rooter!","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"roto-rooter-plumbing-and-water-cleanup-mckinney","countryCode":"us","stateCode":"tx","cityCode":"mckinney","quoteSent":false,"officeId":13204,"officeAddress":"321 N Central Expy STE 309","cityFromSearch":233,"categoryFromSearch":214,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}},{"id":12192,"uniqueId":17743,"name":"On Time Experts (Garland)","topRated":false,"rating":4.8,"reviewCount":4911,"categories":"Plumbing, HVAC","distance":12,"locationName":"downtown of Plano, TX","quoteAuthor":"Peter Thomson","quote":"I love this company. When the AC goes south it's great to know that they are there 'same day' when you need them! I've been using them for several years now...for heating,, AC and plumbing and I recommend them highly. Lately I've been really appreciating the communication I get from them prior to the techs arriving at my house. It's really helpful because I'm always updated on their arrival time. I also appreciate the fact that they are there for the consumer on nights and weekends. Several times they've 'saved the day' on a holiday weekend. Today Joseph and Sean did a great job of servicing my HVAC unit and getting it to 100% efficiency for the hot summer weather. All in all an awesome company that is built on integrity and top notch customer service.","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"on-time-experts-garland","countryCode":"us","stateCode":"tx","cityCode":"garland","quoteSent":false,"officeId":15145,"officeAddress":"2914 National Ct","cityFromSearch":233,"categoryFromSearch":214,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}},{"id":9260,"uniqueId":14811,"name":"Trident Plumbing","topRated":false,"rating":5,"reviewCount":915,"categories":"Plumbing","distance":12,"locationName":"downtown of Plano, TX","quoteAuthor":"Brian Smith","quote":"I called Trident to resolve a leaky kitchen sink drain and scheduled for a Wednesday. I was surprised to receive a call Tuesday morning saying they had an opening and could come earlier than originally scheduled. Wow! I was able to accept the earlier schedule offer and was even more surprised when they were prepared to arrive even earlier. I am so accustomed to service providers being late, so this was a certainly a welcome change of pace. At any rate, the service technicians were among the friendliest and most professional I have ever experienced. They immediately identified the root cause and then thoroughly explained their findings and plan of action. They had everything needed to fix the issue and tested their fix extensively before telling me they were done. The invoice was just as impressive -- everything that was explained and done was thoroughly documented on the invoice for future reference. I couldn't have been more impressed and satisfied with how everything went and will consider Trident my preferred plumber for any future needs.","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"trident-plumbing","countryCode":"us","stateCode":"tx","cityCode":"frisco","quoteSent":false,"officeId":12213,"officeAddress":"15222 King Rd Ste 301","cityFromSearch":233,"categoryFromSearch":214,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}},{"id":9129,"uniqueId":14680,"name":"Brooks Plumbing","topRated":false,"rating":4.8,"reviewCount":566,"categories":"Plumbing","distance":12,"locationName":"downtown of Plano, TX","quoteAuthor":"Jerome Phillips","quote":"We just moved to a new house and had trouble getting our water heater going. I called around 930 and by 1015 our tech Oliver had been to our house, fixed our issue and was on his way. Jackie gave me plenty of information and support when setting the appointment and gave me an incredibly fair price for the emergency. I will absolutely be using them again in the future.","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"brooks-plumbing","countryCode":"us","stateCode":"tx","cityCode":"garland","quoteSent":false,"officeId":12082,"officeAddress":"627 Walnut Cir E","cityFromSearch":233,"categoryFromSearch":214,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}},{"id":12404,"uniqueId":17955,"name":"Mr. Rooter Plumbing of Dallas","topRated":false,"rating":5,"reviewCount":121,"categories":"Plumbing","distance":12,"locationName":"downtown of Plano, TX","quoteAuthor":"Brian Ahara","quote":"Kevin did an outstanding job. He was professional, knowledgeable, and honest. I called all of the local companies in my small town and none of them could get to me same day and many of them went to voicemail and didn't return my call. Mr. Rooter answered fast and we're very professional. Got me scheduled and got all my drains flowing freely again. I will definitely use them again if the need arises and I will refer them to my friends and family. I truly appreciate a well run honest company. Call them and see for yourself. Thanks Mr. Rooter AKA Kevin.","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"mr-rooter-plumbing-of-dallas","countryCode":"us","stateCode":"tx","cityCode":"dallas","quoteSent":false,"officeId":15357,"officeAddress":"10155 Plano Rd #104","cityFromSearch":233,"categoryFromSearch":214,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}},{"id":8168,"uniqueId":13719,"name":"bluefrog Plumbing + Drain of North Dallas","topRated":false,"rating":4.9,"reviewCount":506,"categories":"Plumbing","distance":12,"locationName":"downtown of Plano, TX","quoteAuthor":"Zachary Usinger Smith-Son","quote":"In the quiet of a Texas suburban evening, me and Danielle were winding down with a well-deserved glass of relaxation when the peace was shattered by a low, menacing rumble emanating from the 120 degree garage. The AO Smith Water Heater, an appliance you once trusted, had turned villainous. Its steel body pulsed with pure, unadulterated evil, red-hot and ready to explode like an enraged Voltorb Pokémon.\n\nDanielle, ever the vigilant wife and partner, nudged me. \"That doesn’t sound good.\"\n\nYou exchanged a knowing look — this wasn’t the first time the AO Smith had acted up, but this time, it was different. This time, it had truly gone rogue. The garage was starting to glow with an ominous red light, and you could swear you heard it laughing. The damn thing had become sentient.\n\n\"This is it,\" you muttered, grabbing the nearest weapon — a plunger pokéball. \"We’re in for the fight of our lives.\"\n\nBut just as you were about to descend into the belly of the beast, ready to face off against the ticking time bomb disguised as a water heater, a flash of blue zipped past you.\n\nThere, standing in the middle of your kitchen, was a rare Blue Frog Pokémon named Kaison Carter, its shimmering skin glistening under the fluorescent lights. It was clad in a blur cape that seemed to ripple through dimensions, giving off an aura of overwhelming power. This was no ordinary Pokémon — this was a mystic hero from a realm beyond, summoned to save you from certain doom.\n\n\"Fear not, mortals!\" the Blue Frog Pokémon croaked with a surprisingly deep, authoritative voice. \"I’ve been sent from Platinumville to vanquish this vile AO Smith and install the sacred Rheem Water Heater, the only device worthy of your humble abode!\"\n\nWithout waiting for a response, the Blue Frog Pokémon zipped past you and Danielle, leaving behind a trail of mist that smelled faintly of lavender. You heard a clash of metal, followed by an otherworldly chant. The garage glowed brighter and brighter until it suddenly went dark. The silence was deafening.\n\nThen, as if nothing had happened, the Blue Frog Pokémon reappeared, now holding a golden wrench. \"It is done,\" it proclaimed. \"The sacred Rheem Water Heater is installed. No more shall you suffer at the hands of the wicked AO Smith.\"\n\nMe and Danielle, still clutching the plunger pokéball, looked at each other in disbelief. \"Is it… really over?\" Danielle asked.\n\nThe Blue Frog Pokémon nodded solemnly, before disappearing into the night in a puff of blue smoke. In its place, the garage was calm, serene, with a new Rheem Water Heater standing proudly where the AO Smith had once threatened your lives.\n\nThe next day, as you both enjoyed a blissfully hot shower, you couldn’t help but wonder: had it all been a dream? Or had you really braved the pure evil of a villainous water heater, saved only by the intervention of a mystical Pokémon? One thing was for sure — your water was hotter, your showers longer, and you never took that blessed Rheem for granted.","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"bluefrog-plumbing-drain-of-north-dallas","countryCode":"us","stateCode":"tx","cityCode":"frisco","quoteSent":false,"officeId":11121,"officeAddress":"122 Rose Ln Ste. K1","cityFromSearch":233,"categoryFromSearch":214,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}},{"id":1844,"uniqueId":7395,"name":"A#1 Air","topRated":false,"rating":4.6,"reviewCount":6112,"categories":"Plumbing","distance":13,"locationName":"downtown of Plano, TX","quoteAuthor":"Phil Massey","quote":"09/15/24, 09/16/24\nIn the last two days I have had several A#1 employees at my house. Kenneth Mills was first on the scene. He diagnosed our problem with our A/C unit which ended up being a bad compresser. It was late Sunday evening so he documented everything and assured me someone would be out the next day to explain my options. That someone was Norbert Lopez right on time Monday morning. He was very thorough explaining my options and cost. Once he explained the details and small print then we decided on the plan of to replace my unit. Norbert coordinated the installation that same day. The install was completed by John Solis. John was very professional and did a outstanding job with the installation of an A/C unit that was bigger then he was. He worked by himself doing the job of two men. He completed the work on time and to my satisfaction. A#1 AIR is expensive but you get what you pay for. I always found that great employees make for a great company. A#1AIR has some excellent people...\n\n08/24\nCody and Carl from A#1Air were out today as scheduled to make repairs to my A/C unit. They had to go into the attic to replace a cooling coil. These guys were all business and very professional. They completed the job and had our unit back on line in a couple of hours. I would recommend these guys and this company to anyone.","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"a-1-air","countryCode":"us","stateCode":"tx","cityCode":"lewisville","quoteSent":false,"officeId":4797,"officeAddress":"601 E Corporate Dr","cityFromSearch":233,"categoryFromSearch":214,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}},{"id":9440,"uniqueId":14991,"name":"First Star Plumbing Company","topRated":false,"rating":4.9,"reviewCount":22,"categories":"Plumbing","distance":13,"locationName":"downtown of Plano, TX","quoteAuthor":"Laurin Kolb","quote":"I reached out through the Home Depot app and set up an appointment with Aaron. Previously another plumber bid the shower repair for $3,200 including opening the wall behind and an entire replacement.\n\nAaron showed up on time and researched my shower system before working on it. He was able to order necessary replacements (which the prior plumber was not capable of because the brand Danze discontinued) took it apart the next week from the front and replaced cartridges.\n\nThe shower works perfectly now and the repair including labor and parts was only $645.\n\nI can definitely recommend him for any repair!","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"first-star-plumbing-company","countryCode":"us","stateCode":"tx","cityCode":"mckinney","quoteSent":false,"officeId":12393,"officeAddress":"","cityFromSearch":233,"categoryFromSearch":214,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}},{"id":9347,"uniqueId":14898,"name":"Benjamin Franklin Plumbing (Mckinney)","topRated":false,"rating":4.8,"reviewCount":2302,"categories":"Plumbing","distance":13,"locationName":"downtown of Plano, TX","quoteAuthor":"Sandra Chapman","quote":"We had a water leak at 4:30 AM with flooding in half of our house. We thought that having service with Baker Brothers for so many years that they’d come through for us. Because of that we spent most of the morning calling different companies and no one was available. Benjamin Franklin Plumbing came to our rescue and was available, they followed up and sent a technician that morning. Our service technician Mr. Nicholas Green got to our house quick, explained what had caused the leak, ordered the water heaters. He even coordinated with the demolition crew so that he could install them after they were done patching up the wall. Nicholas also referred us to a home service. Their customer service start to finish was excellent. At the end we decided to change our monthly service with Baker Brothers and go with Benjamin Franklin! Thank you so much for your service!\n\nChapman Family, Allen Texas","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"benjamin-franklin-plumbing-mckinney","countryCode":"us","stateCode":"tx","cityCode":"mckinney","quoteSent":false,"officeId":12300,"officeAddress":"1444 N Central Expy","cityFromSearch":233,"categoryFromSearch":214,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}},{"id":7942,"uniqueId":13493,"name":"Frymire Home Services","topRated":false,"rating":4.8,"reviewCount":3903,"categories":"Plumbing","distance":13,"locationName":"downtown of Plano, TX","quoteAuthor":"Cris Brown","quote":"We had a slow drain in a bathroom vanity and the issue was definitely beyond the P traps. It was so easy to book an online appointment and the technician arrived within the time frame. Bryan with Frymire got our branch line to drain and we are so glad!! Very knowledgeable guy explained everything including suggesting updates with the water stops and water heater maintenance inspection. Definitely will use these guys again!","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"frymire-home-services","countryCode":"us","stateCode":"tx","cityCode":"dallas","quoteSent":false,"officeId":10895,"officeAddress":"2818 Satsuma Dr","cityFromSearch":233,"categoryFromSearch":214,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}},{"id":7445,"uniqueId":12996,"name":"Blue Star Plumbing LLC","topRated":false,"rating":4.9,"reviewCount":1397,"categories":"Plumbing","distance":14,"locationName":"downtown of Plano, TX","quoteAuthor":"Aaron Joseph","quote":"Thank you very much! I really appreciate the promptness and professionalism that your team of well trained technicians offered to me. Scheduling was easy with Elizabeth- which she was great BTW. And also selecting the right technician to come do the work. I felt Ayaz was very knowledgeable and I felt comfortable talking with him real sharp guy and very courteous. Walked me through all the issues that my plumbing was causing me. I will definitely be using Blue Star plumbing for all my future issues. And give Ayaz P. a promotion 5 stars for sure!","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"blue-star-plumbing-llc","countryCode":"us","stateCode":"tx","cityCode":"wylie","quoteSent":false,"officeId":10398,"officeAddress":"1185 Wheelis Rd","cityFromSearch":233,"categoryFromSearch":214,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}},{"id":11387,"uniqueId":16938,"name":"MasterTech Air Conditioning & Plumbing","topRated":false,"rating":4.7,"reviewCount":1142,"categories":"Plumbing","distance":14,"locationName":"downtown of Plano, TX","quoteAuthor":"Peter Plantes","quote":"Michael was our service coordinator for a very difficult and challenging 1 bdrm condo HVAC replacement. His evaluation in terms of a new unit was spot on so we did not over, nor under invest in a system. His delivery promise was the next day (which I found extraordinary.) They had the right equipment and service techs ready to go despite this oppressive hot weather.\n\nOmar and his assistant did a great job working within a very tight installation space successfully. They got the HVAC unit into the condo ceiling and the outdoor cooling unit up on the roof within a few hours.\n\nThe job was complicated by a shorted out/disrupted wire connection between the 13th floor unit and the 17th floor roof unit. Michael arrived on the scene to help Omar diagnose the problem, work with building management on reviewing building charts, and finding the right way to pull a new wire from 17th roof to 13th floor unit.\n\nGREAT JOB! THANK YOU SO MUCH MASTERTECH TEAM!\n\nPhoto: the tight space they worked in to replace the unit in the crawl space roof of the bathroom.","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"mastertech-air-conditioning-and-plumbing","countryCode":"us","stateCode":"tx","cityCode":"dallas","quoteSent":false,"officeId":14340,"officeAddress":"11496 Luna Rd","cityFromSearch":233,"categoryFromSearch":214,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}},{"id":3222,"uniqueId":8773,"name":"Barbosa Plumbing & Air Conditioning","topRated":false,"rating":4.8,"reviewCount":444,"categories":"Plumbing","distance":14,"locationName":"downtown of Plano, TX","quoteAuthor":"Tracy Cozart","quote":"Will came and fixed up a leaking water line behind our fridge. Unfortunately, the leak was inside the wall but Will located the issue, explained the different resolutions and pricing. He was very upfront and professional through the entire process. I would definitely recommend Barbosa plumbing for any AC or plumbing needs. 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Jonathan and Fabian were great! Both were very professional and very nice! They explained everything to me and made sure I was happy and understood before moving on. The performed the leak test and confirmed there was a leak. They then found the leak and repaired. They cleaned everything up after themselves and again, made sure I was happy with the work. I would definitely recommend Total Plumbing for your next Plumbing needs. And if you can, ask for Jonathan and Fabian as they rocked!","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"total-plumbing-service-inc","countryCode":"us","stateCode":"tx","cityCode":"rowlett","quoteSent":false,"officeId":12825,"officeAddress":"3706 Big A Rd","cityFromSearch":233,"categoryFromSearch":214,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}},{"id":4146,"uniqueId":9697,"name":"Public Service Plumbers","topRated":false,"rating":4.8,"reviewCount":1088,"categories":"Plumbing, HVAC","distance":14,"locationName":"downtown of Plano, TX","quoteAuthor":"lurlene Donald","quote":"Kyle\nMcNally and the young man that assisted him. They were not able to unstop the line. Therefore, I still have a problem. He stated that someone else would reach out to me and give me some options to resolve this matter\n, and the consultation is free. He's amazing, very knowledgeable in plumbing. He stated that he might be able to return. He was very informative. Comforting to hear that you stand by the work. Overall, they are very intelligent and professional young men.","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"public-service-plumbers","countryCode":"us","stateCode":"tx","cityCode":"dallas","quoteSent":false,"officeId":7099,"officeAddress":"5610 Dyer St","cityFromSearch":233,"categoryFromSearch":214,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}},{"id":5308,"uniqueId":10859,"name":"Pure Plumbing (Dallas)","topRated":false,"rating":4.8,"reviewCount":728,"categories":"Plumbing","distance":15,"locationName":"downtown of Plano, TX","quoteAuthor":"Susan Chen","quote":"Late Sunday evening, I discovered a leak from my 2nd-floor bathroom. After calling several 24-hour plumbing services, Pure Plumbing was the only company to confirm an appointment within 15 minutes of my call. The other companies didn’t get back to me with appointment confirmations until nearly an hour later.\n\nWhat really stood out about Pure Plumbing was the personal touch—they sent a photo of Jake, the technician, along with details about his years of experience and even a fun fact. This made me feel much more comfortable about having a service professional come to my home late at night, which can be intimidating.\n\nPure Plumbing exceeded my expectations by anticipating my concerns and reassuring me with a simple text I didn’t even realize I needed. I also appreciated that the emergency fee could be applied toward the repair costs.\n\nJake and his partner arrived around 11:00 PM, fixed the problem quickly, and even recommended a water restoration service. He went above and beyond by notifying the Water Rehab & Restoration team, who contacted me first thing in the morning.\n\nIn today’s world, it's rare to find such trustworthy, responsive service with a sense of urgency. Pure Plumbing has earned my trust, and they will be my go-to for all future plumbing needs. Highly recommend!","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"pure-plumbing-dallas","countryCode":"us","stateCode":"tx","cityCode":"dallas","quoteSent":false,"officeId":8261,"officeAddress":"6060 N Central Expy Suite 500","cityFromSearch":233,"categoryFromSearch":214,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}},{"id":8370,"uniqueId":13921,"name":"James Armstrong Plumbing","topRated":false,"rating":4.6,"reviewCount":143,"categories":"Plumbing","distance":16,"locationName":"downtown of Plano, TX","quoteAuthor":"David S Egan","quote":"WOW what a Great experience From James Armstrong Plumbing that started out as a NIGHTMARE. Hot water heater broke in the middle of the night and flooded my House, called around looking for someone to help me and was gives the name of James. Well I gave him a call around 11:30am and left message with his office, and received a call back about noon from James, told him my tale of Whoa and Janes took it from there, he was at my house by 3:15pm looked the problem over and gave me a FAIR estimate, I could go on and on but to make a long story short James removed my broken old unit and Replaced and I had Hot water by 6:30pm. Thanks James you've got a customer for Life.\nDavid Egan","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"james-armstrong-plumbing","countryCode":"us","stateCode":"tx","cityCode":"mesquite","quoteSent":false,"officeId":11323,"officeAddress":"15330 Lyndon B Johnson Fwy SUITE 309","cityFromSearch":233,"categoryFromSearch":214,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}},{"id":1888,"uniqueId":7439,"name":"ABC Home & Commercial Services (Lewisville)","topRated":false,"rating":4.9,"reviewCount":1298,"categories":"Plumbing","distance":16,"locationName":"downtown of Plano, TX","quoteAuthor":"Ashley Bennett","quote":"We have used ABC for our lawn and pest control/mosquito. We have Al for pest control/mosquito. He is very friendly and always does an excellent job. We have been able to actually enjoy our backyard this summer because of his work getting rid of our mosquitos.\nAgustin does our lawn and does an excellent job! Always friendly and meticulous about edging, rotating our trampoline on the grass. Plus, he let us know of an issue with chinch bugs when we couldn't figure out why a portion of our grass was dying. We've been very happy with ABC and the people they employ.","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"abc-home-and-commercial-services-lewisville","countryCode":"us","stateCode":"tx","cityCode":"lewisville","quoteSent":false,"officeId":4841,"officeAddress":"997 Grandys Ln","cityFromSearch":233,"categoryFromSearch":214,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}},{"id":6441,"uniqueId":11992,"name":"Rescue Rooter (Irving)","topRated":false,"rating":4.6,"reviewCount":2621,"categories":"Plumbing, HVAC","distance":17,"locationName":"downtown of Plano, TX","quoteAuthor":"Caye Cook","quote":"Zak was very polite, professional and explaiined clearly. First, He told me what he was going to do and the price and then he did it and reviewed his work with me. He fixed the plugged sink and discovered a perennial problem with a leak on one of the pipes and repaired it. He worked carefully and checked all the pipes and connections thoroughly. He also worked intensely and not checking his phone. I am extremely satisfied with his conduct, knowledge and skills. If i owned your company, i would give him a raise and talk to him about training new hires. He represents your company very well!","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"rescue-rooter-irving","countryCode":"us","stateCode":"tx","cityCode":"irving","quoteSent":false,"officeId":9394,"officeAddress":"3403 E John W Carpenter Fwy","cityFromSearch":233,"categoryFromSearch":214,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}},{"id":10648,"uniqueId":16199,"name":"Controlled Plumbing","topRated":false,"rating":4.9,"reviewCount":109,"categories":"Plumbing","distance":17,"locationName":"downtown of Plano, TX","quoteAuthor":"Diana Luangphone","quote":"July 16, 2024\nWe were fixing the backyard faucet after a leak, and the line broke off, causing a watery mess. We called the city to shut off the main water line. I called Robert about our situation and if they were able to come out. On the same day, he had his crew come out and fix our faucet. He did an excellent job once again! Therefore, I highly recommend Controlled Plumbing!\n****************************\nI happened to google this company and it was the best decision I have ever made! We had a water leak and I called for a quote. I spoke with Robert, he came out the same day, and we want the repair done as soon as possible. We scheduled the time, they came out the next day early morning, and finished within 2 hours! Robert was knowledgeable, detailed, and his crew was professional! The service was outstanding! I support small businesses and this is the reason that we will continue to use this company for future repairs! Thank you Robert and crews!","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"controlled-plumbing","countryCode":"us","stateCode":"tx","cityCode":"irving","quoteSent":false,"officeId":13601,"officeAddress":"1225 Perry St","cityFromSearch":233,"categoryFromSearch":214,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}},{"id":10180,"uniqueId":15731,"name":"Straight Shooter Plumbing and Rooter (Rockwall)","topRated":false,"rating":4.9,"reviewCount":57,"categories":"Plumbing","distance":18,"locationName":"downtown of Plano, TX","quoteAuthor":"Floyd Conrad","quote":"Exceptional Service from Straight Shooter Plumbing!\n\nI recently had the pleasure of engaging Straight Shooter Plumbing for a plumbing issue at my home, and I couldn't be more impressed. From start to finish, the experience was seamless and professional, earning them a well-deserved 5-star rating.\n\nBooking with Straight Shooter Plumbing was a breeze. Their customer service team was incredibly helpful and accommodating, ensuring that the appointment fit into my schedule seamlessly. The process was efficient and stress-free, setting the tone for the exceptional service to come.\n\nZach, the plumber assigned to my job, was absolutely fantastic. Not only was he punctual and courteous, but his expertise and attention to detail were evident from the moment he arrived. Zach quickly diagnosed the issue and went above and beyond to ensure it was resolved promptly and effectively. His professionalism and friendly demeanor made the entire experience pleasant and reassuring.\n\nI was also impressed by the teamwork and professionalism displayed by everyone at Straight Shooter Plumbing. From the initial phone call to the completion of the job, every interaction was met with professionalism, courtesy, and a commitment to customer satisfaction.\n\nOverall, I cannot recommend Straight Shooter Plumbing highly enough. Their exceptional service, coupled with the expertise of professionals like Zach, truly sets them apart. If you're in need of plumbing services, look no further than Straight Shooter Plumbing for a hassle-free experience and peace of mind.","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"straight-shooter-plumbing-and-rooter-rockwall","countryCode":"us","stateCode":"tx","cityCode":"rockwall","quoteSent":false,"officeId":13133,"officeAddress":"1001 N Goliad St","cityFromSearch":233,"categoryFromSearch":214,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}},{"id":7224,"uniqueId":12775,"name":"Metro Flow Plumbing - Dallas Emergency Plumbers","topRated":false,"rating":4.8,"reviewCount":1057,"categories":"Plumbing","distance":18,"locationName":"downtown of Plano, TX","quoteAuthor":"Lenora Naylor","quote":"I have been really impressed with Metro-Flow Plumbing and their entire team. Bree followed up with me last week and again this morning before their two technicians got to my house. Matthew and Jaden arrived on time and Listened carefully as I explained my plumbing concerns. Matt explained the process and all of my options. He worked with me to come up with the best, most affordable options for me and helped me navigate financing choices. They also explained the great benefits of belonging to the Diamond Club. They got right to work and took very good care of my property. They moved my belongings out of the way and placed them back before they left. I definitely will recommend Metro-Flow Plumbing and their team to anyone who has plumbing issues. Their professionalism and consideration for me and for my property have made this plumbing experience a good one for me.","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"metro-flow-plumbing-dallas-emergency-plumbers","countryCode":"us","stateCode":"tx","cityCode":"dallas","quoteSent":false,"officeId":10176,"officeAddress":"3730 Dilido Rd #422","cityFromSearch":233,"categoryFromSearch":214,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}},{"id":12085,"uniqueId":17636,"name":"H.C. Edwards Plumbing Company","topRated":false,"rating":4.7,"reviewCount":104,"categories":"Plumbing","distance":18,"locationName":"downtown of Plano, TX","quoteAuthor":"Dore Madere","quote":"Jason and his team at H.C. Edwards Plumbing Service were fantastic. I called early in the morning to leave a voicemail about a water leak in my front yard and other minor leaks in my bathrooms, and received a callback shortly after business hours began. Although I was initially told they wouldn’t be able to come until the next day, they managed to rearrange their schedule and fit me in later that morning.\n\nJason was upfront and honest about the estimated cost. When he and his nephew arrived, they took the time to understand all my concerns and worked quietly, cleanly, and efficiently. What I appreciated most was that Jason took the time to educate me on various plumbing aspects related to my issues. I am 100% satisfied with the work done by H.C. 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On a recommendation had them come out to do a regular inspection on AC and it was quick, easy and very informative with no upsell tactics.\n\nLater that week, by chance, we had an AC emergency. We spoke with Yolanda at HHS and she was able to coordinate having a technician show up after-hours to attend to the issue. Technician Martin was so helpful, and told us what was required (pump needed to be replaced - was old).\n\nHHS and Yolanda were able to be flexible and work around our vacation schedule to make sure Martin was able to come back and do the pump replacement at an affordable price AND they waived the Overtime fee for the emergency visit the night before.\n\nOverall excellent experience and have added to my contacts for all future home services! 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I called him Friday morning and he came within the hour and stayed for a good hour and a half diagnosing the problem. We discovered the exhaust pipe had been installed incorrectly and so he patiently waited for me to contact the roofer so they could come and help realign the pipe. After some convincing I got the roofer to come the next day....and Dillion was accommodating enough to come the next day when the roofer was there to make sure he could install the exhaust pipe correctly. Dillion arrived at 10 AM just like he promised.....the roofer was an hour late. Dillion was terrific, he was patient, did not complain despite the delay by the roofer, was very professional. I felt like I was dealing with family. He is one of those rare individuals that makes a person feel like they are truly being taken care of, he not just there to do the job, he is there to do the job right. I highly recommend Dillion to anyone needing quality work. 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It is wonderful to be able to use the sinks again! Mathew is very knowledgeable about plumbing and extremely patient in answering all our questions. Thank you so much for the great work, Mathew!\n\nThe next day, there was a small leak from the job previously, super Mario came in, identified the issue quickly and saved the day, thank you so much Mario! I understand small leak happens with complex plumbing job, am very grateful that super Mario could come by very quickly and took care of it for me. Now everything is perfect! Thank you so much to the Roto-Rooter super team!","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"roto-rooter-plumbing-and-water-cleanup-dallas","countryCode":"us","stateCode":"tx","cityCode":"dallas","quoteSent":false,"officeId":6606,"officeAddress":"1412 Main St Ste 620","cityFromSearch":233,"categoryFromSearch":214,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}},{"id":7314,"uniqueId":12865,"name":"Mr. Rooter Plumbing of Rockwall","topRated":false,"rating":4.8,"reviewCount":57,"categories":"Plumbing","distance":19,"locationName":"downtown of Plano, TX","quoteAuthor":"Austin","quote":"Transparent pricing ✔️\nQuick service ✔️\nInformative and courteous tech ✔️\n\nI had a stubborn master bath sink clog that plunging, Draino, and all the other at home remedies couldn’t fix. I was hesitant to call a plumber but eventually gave in. I called Mr Rooter Plumbing and they had a tech at my house within the hour. The dispatcher gave me a price over the phone and they stood by that price at the end of service. The tech was not only informative but was also very courteous. He made sure to keep the work area and the path through our house to the master bathroom clean. I was very impressed with my service and would highly recommend this company. I did not expect such excellent service.","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"mr-rooter-plumbing-of-rockwall","countryCode":"us","stateCode":"tx","cityCode":"rockwall","quoteSent":false,"officeId":10267,"officeAddress":"103 N Goliad St Ste 104 Suite 104","cityFromSearch":233,"categoryFromSearch":214,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}},{"id":1956,"uniqueId":7507,"name":"Absolute Plumbing (Flower Mound)","topRated":false,"rating":4.7,"reviewCount":141,"categories":"Plumbing","distance":19,"locationName":"downtown of Plano, TX","quoteAuthor":"Jim Brockey","quote":"I have lived in Flower Mound for over 30 years. I have used Absolute Plumbing for most, if not all of my plumbing needs. I want to express my gratitude and describe my last encounter. I was experiencing difficulty in turning off the waters in my shower. I called absolute Plumbing and they responded. We identified that the manufacture of my shower setup was no longer in business, thus I was most likely going to need to replace some, if not all of the controls and shower heads. The parts were going to cost between $700 and $2000 plus labor. Depending on what we discovered it would need. Steve and Anthony responded and I was so impressed with their professionalism and approach. as they disassembled the water flow knob and Temp control knob, to see what would be needed, they not only got wet, but discovered that the problem valves were repairable. As they worked, we talked and laughed and enjoyed the visit. As I was expecting the worst news, they began putting everything back to see the effect. Unbelievably ,the shower came back to life and worked as new. Instead of the $4000 total bill, that I was expecting, the total cost of the repair was less than $300. They could have taken advantage of me and did the complete replacement, but as I have learned, Absolute Plumbing is more interested in servicing their customers than making extreme Profits.\n\nJim Brockey","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"absolute-plumbing-flower-mound","countryCode":"us","stateCode":"tx","cityCode":"flower-mound","quoteSent":false,"officeId":4909,"officeAddress":"2803 Justin Rd","cityFromSearch":233,"categoryFromSearch":214,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}},{"id":12270,"uniqueId":17821,"name":"Slate Plumbing","topRated":false,"rating":4.9,"reviewCount":106,"categories":"Plumbing","distance":19,"locationName":"downtown of Plano, TX","quoteAuthor":"C. Michael Cram","quote":"RE Update: Slate plumbing returned today to fix the issue. After looking at the toilet, I was told it would cost $380 to repair, which was unacceptable. I asked to speak to management to resolve the issue, and after some debate, Abel (mgmt) agreed to repair it at no cost, if I would change my review from 1 to 5 stars. While I'm happy with the end result, communication/customer service on the management side needs improvement. With that said, the toilet was repaired and seems to be working well again, so I have updated my review as promised.\n\nUpdate: I never received an email, but I'll take you at your word that you will contact me Monday to make this right.\n\nSlate Plumbing broke what they were here to repair. I called to get them back to fix the issue, but an answering service answers all calls, and a manager would never contact me. I can't recommend Slate plumbing.","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"slate-plumbing","countryCode":"us","stateCode":"tx","cityCode":"dallas","quoteSent":false,"officeId":15223,"officeAddress":"729 3rd Ave","cityFromSearch":233,"categoryFromSearch":214,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}}],"technicalLinks":{"categories":[{"name":"Faucets","link":"/us/tx/plano/faucets/","children":null},{"name":"Fixtures","link":"/us/tx/plano/fixtures/","children":null},{"name":"Sprinkler systems","link":"/us/tx/plano/sprinkler-systems/","children":null},{"name":"Water heaters","link":"/us/tx/plano/water-heaters/","children":null},{"name":"Shower installation or replacement","link":"/us/tx/plano/shower-installation-or-replacement/","children":null},{"name":"Toilet install or repair","link":"/us/tx/plano/toilet-install-or-repair/","children":null},{"name":"Sink install or repair","link":"/us/tx/plano/sink-install-or-repair/","children":null},{"name":"Bathtub installation or replacement","link":"/us/tx/plano/bathtub-installation-or-replacement/","children":null}],"states":null,"cities":null,"brands":null,"relatedCities":null}},"children":["$","$L21",null,{"seoState":{"pageType":7,"nearMe":false,"notFound":false,"redirectTo":null,"certified":false,"zipCode":null,"country":{"id":1,"name":"United States","code":"US","logo":""},"state":{"id":7,"name":"Texas","code":"TX","logo":""},"city":{"id":233,"name":"Plano","code":"plano","logo":""},"category":{"id":214,"name":"Plumbing","code":"plumbing","logo":"","acronym":false,"picture":{"jpg":"/api/v1/attachments/get/a2853d17-a464-419a-80f7-99d64501ee67/4/jpg/","webp":"/api/v1/attachments/get/a2853d17-a464-419a-80f7-99d64501ee67/4/webp/","aspectRatio":1},"pictureSmall":{"jpg":"/api/v1/attachments/get/a2853d17-a464-419a-80f7-99d64501ee67/3/jpg/","webp":"/api/v1/attachments/get/a2853d17-a464-419a-80f7-99d64501ee67/3/webp/","aspectRatio":1}},"brand":null,"contractor":null,"catalogItems":null,"article":null,"offer":null,"cityFromSearch":null,"stateFromSearch":null,"countryFromSearch":null,"zipCodeFromSearch":null,"categoryFromSearch":null,"paidOutClaims":[{"id":3,"slug":"brandy-oberg","link":"https://directorii.com/paid-out-claims/brandy-oberg-3","title":"BRANDY OBERG","description":"\"A contractor destroyed my siding, but Directorii paid $15K to fix it\". Brandy hired a contractor to replace the siding on her home in 2022. Unfortunately, while the company had lots of roofing experience, they did not have the expertise to take on a siding project. \n\nBrandy realized something was wrong when she had to stop the crew from putting new siding on top of rotting wood outside her home. From there, her concerns only grew. ","youTubeVideoId":"ETA-BZi9xc0","whatHappened":"

What Happened

Brandy hired a contractor to replace the siding on her home in 2022. Unfortunately, while the company had lots of roofing experience, they did not have the expertise to take on a siding project.

Brandy realized something was wrong when she had to stop the crew from putting new siding on top of rotting wood outside her home. From there, her concerns only grew.

They used the wrong color silicone, left outlets with wires exposed and visible breaks in the siding. She was happy when the job was completed in less than a week, but it looked horrible.

Brandy reached out to the roofer about fixing it, but couldn’t get a response from them. Then she noticed the Directorii sign that had been left in her yard. When she saw our $20,000 guarantee, she reached out .

The Directorii team assessed the damage and helped connect Brandy with a new contractor. All in all, it cost $15,000 to replace her siding for the second time–which Directorii paid in full.

Homeowner Statement

“I contacted [the roofer] and his company first and tried to get them to come back out here to address some of the things I had concerns with. I just kept getting a lack of communication, never getting back with me. They just kind of just dropped it.

I had the [Directorii] sign in my yard and I saw the guarantee that you back the contractor so I reached out through email to start the [claim] process.

I'm very happy with the results. I think it looks great and I’m very satisfied.”

Brandy, Minnesota

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What Happened

Lisa did everything right when she needed to replace her roof after a windstorm. She searched for vetted contractors on Directorii and other review sites. She met with three different companies to get estimates. The contractor she picked checked all the boxes: they used quality materials, showed expertise in their presentation, were willing to work with her insurance adjuster, and– they were covered under Directorii’s $20,000 guarantee.

After a couple months of back and forth with Lisa’s insurance company, the job moved forward. She was a little concerned to see that the owner was not on site the entire time like he’d promised, but brushed it off. After the work was finished, the contractor informed Lisa they had decided not to install plywood sheathing as planned, even though it was covered by her insurance. Again, she brushed it off. But a few weeks later, the gutters clogged.

Lisa’s husband used a ladder to look at the roof for the first time since it had been replaced, and found a disaster. The gutters were filled with nails, shingles and other debris. When they walked on the roof, they could feel soft spots where the home’s original barnwood planks were rotting, causing wavy and dipped slopes. The shingles were not aligned straight, and several of them were curling up with nails poking through. There were gaps in the roof and underlayment, exposing wood beneath. The drip edge was not secured to the house in several areas–to the point that the entire sections of roof could be lifted from the house. And there were a few sections where no repairs had been made at all, or left unfinished.

Lisa was horrified and sent photos to her contractor, who agreed to come out and personally finish the incomplete sections. He did visit once, but was unable to finish and told her he would come back. Then, he stopped responding. After several weeks, and speaking with an attorney, Lisa hired another contractor to come out and access the damage. What they found was even worse than she’d thought. Not only had the first contractor used the wrong brand of shingles–the roof would have to be completely torn off, plywood sheathing installed and re-roofed. It was at this point that Lisa made a call to Directorii.

The Directorii team assessed the damage she had documented, and reached out to her contractor. He eventually conceded that he needed to make things right. However, Lisa was no longer comfortable with him working on her home. Instead, Directorii connected Lisa with a new contractor and refunded the cost of the replacement– which totalled over $8,000.

Homeowner Statement

“[When we contacted Directorii] we were beyond frustrated, and quite honestly at the end of our rope. Every dime we had to spend to get our roof replaced was gone, our trust had been broken, and we were going into winter with a roof that was subpar at best.

This is not something that a homeowner should ever have to experience. All we were asking was to receive what we were promised. We didn’t want a new roof that was slapped together and repaired because it wasn’t done correctly. We had been extremely patient as we tried to work through it, hoping for a positive outcome, but it didn’t seem to get us anything but more stress and aggravation…

I cannot thank [Directorii] enough for working towards this resolution for me. I’m sure you can understand how stressful this situation has been, and I am extremely thankful and beyond appreciative for your efforts. This is a weight off my shoulders!”

Lisa, New York

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