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Now I have had people come by and tell me how great my new roof looks!","employeeName":"Rhett Hansen","employeeJobTitle":"Area Manager","employeeId":8607,"employeeLogo":"/api/v1/attachments/get/16cb52eb-7917-40e6-88bf-da133edb43b2/1/jpg/","employeeNewAvatar":"16cb52eb-7917-40e6-88bf-da133edb43b2","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/16cb52eb-7917-40e6-88bf-da133edb43b2/1/jpg/","webp":"/api/v1/attachments/get/16cb52eb-7917-40e6-88bf-da133edb43b2/1/webp/","aspectRatio":1},"categoryCountMore":11,"logo":"/api/v1/attachments/get/3bf81da2-b310-44e6-944c-03bf4cd30d49/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/3bf81da2-b310-44e6-944c-03bf4cd30d49/2/jpg/","webp":"/api/v1/attachments/get/3bf81da2-b310-44e6-944c-03bf4cd30d49/2/webp/","aspectRatio":1.6359918},"newLogo":"3bf81da2-b310-44e6-944c-03bf4cd30d49","logoAspectRatio":1.6359918,"code":"legacy-roofing-and-construction","countryCode":"us","stateCode":"tx","cityCode":"plano","quoteSent":false,"officeId":3550,"officeAddress":"1100 Summit Ave Suite 110","cityFromSearch":233,"categoryFromSearch":220,"projectRequestCompletedCount":0,"status":2,"badge":null},{"id":1349,"uniqueId":6825,"name":"Spyder Roofing","topRated":false,"rating":5,"reviewCount":63,"categories":"Roofing, Remodeling, Painting","distance":9,"locationName":"downtown of Plano, TX","quoteAuthor":"ramiro serrato","quote":"Excellent work and attention to detail. These guys were very professional and made the experience very easy for me. They took care of everything and kept me from having to spend time speaking with the insurance company. Once on site, they discovered extra work that needed to be done and took the immediate initiative to handle the situation with the insurance without me lifting a finger. Luis and his crew were very professional and I would definitely recommend them to my friends, family and anyone who needs roofing work.","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":9,"logo":"/api/v1/attachments/get/a0d97e31-fb91-4eab-9188-c09047eb059d/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/a0d97e31-fb91-4eab-9188-c09047eb059d/2/jpg/","webp":"/api/v1/attachments/get/a0d97e31-fb91-4eab-9188-c09047eb059d/2/webp/","aspectRatio":1.1591592},"newLogo":"a0d97e31-fb91-4eab-9188-c09047eb059d","logoAspectRatio":1.1591592,"code":"spyder-roofing","countryCode":"us","stateCode":"tx","cityCode":"garland","quoteSent":false,"officeId":4207,"officeAddress":" 517 S Garland Ave","cityFromSearch":233,"categoryFromSearch":220,"projectRequestCompletedCount":0,"status":2,"badge":null},{"id":1024,"uniqueId":2122,"name":"SCI Roofing & Remodeling Company","topRated":false,"rating":5,"reviewCount":101,"categories":"Roofing, Remodeling, Painting","distance":23,"locationName":"downtown of Plano, TX","quoteAuthor":"Laura Snider","quote":"I recently had a full roof replacement in Plano. My roof was in terrible shape with 9 pieces of wood that needed replacement. I also required new gutters all the way around my home. I worked directly with Brian Rodriguez throughout the entire process. He was very clear and concise with me when providing the estimates as well as letting me know what adjustments may be required after they took the old shingles off. He took pictures and showed me and asked for my approval before proceeding. The color of the shingles are perfect. I didn’t know what to pick and he recommended “Copper Canyon” which is sort of a two-tone brown and matches my brick perfectly. My house looks like a new house. Extra touches they did was they painted the plumbing vent pipes brown on the roof. They look so much better painted to match. They took care to move all my flower pots out of the way and moved everything back. They cleaned up afterwards. They took pride in their work. They use the same crew - it’s never a different subcontractor when you hire them! This is key! It is the same crew every time. They do quality work. Brian came back out after the work was done to do a walk about to ensure it was to my satisfaction and to check the work. Every single person on the crew, from the roof guys to the gutter guys were professional and polite. I got the paperwork to provide to my insurance company afterwards as well. I highly recommend them if you want your roof done right by someone you trust. This is a company that is honest, professional and has integrity. Take a look at my pictures and see for yourself how great it looks.","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":5,"logo":"/api/v1/attachments/get/120b1173-9c68-4ba2-ab19-dd3e32921073/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/120b1173-9c68-4ba2-ab19-dd3e32921073/2/jpg/","webp":"/api/v1/attachments/get/120b1173-9c68-4ba2-ab19-dd3e32921073/2/webp/","aspectRatio":1.0020877},"newLogo":"120b1173-9c68-4ba2-ab19-dd3e32921073","logoAspectRatio":1.0020877,"code":"sci-roofing-and-remodeling-company","countryCode":"us","stateCode":"tx","cityCode":"anna","quoteSent":false,"officeId":2190,"officeAddress":"808 Westgate Ct","cityFromSearch":233,"categoryFromSearch":220,"projectRequestCompletedCount":0,"status":2,"badge":null}],"filterView":{"brands":[{"id":720,"name":"IKO","selected":false,"isPartner":true},{"id":726,"name":"Atlas","selected":false,"isPartner":false},{"id":724,"name":"Certainteed","selected":false,"isPartner":false},{"id":729,"name":"Conklin","selected":false,"isPartner":false},{"id":735,"name":"Euroshield","selected":false,"isPartner":false},{"id":728,"name":"F Wave","selected":false,"isPartner":false},{"id":721,"name":"GAF","selected":false,"isPartner":false},{"id":731,"name":"James Hardie","selected":false,"isPartner":false},{"id":732,"name":"Leaf Solution","selected":false,"isPartner":false},{"id":734,"name":"LeafFilter","selected":false,"isPartner":false},{"id":733,"name":"LeafGuard","selected":false,"isPartner":false},{"id":723,"name":"Malarkey","selected":false,"isPartner":false},{"id":725,"name":"Owens Corning","selected":false,"isPartner":false},{"id":727,"name":"Pabco","selected":false,"isPartner":false},{"id":722,"name":"Tamko","selected":false,"isPartner":false},{"id":730,"name":"Tilcor","selected":false,"isPartner":false}],"certified":false},"offers":null,"unregisteredContractors":[{"id":12242,"uniqueId":17793,"name":"Floor Coverings International (Dallas)","topRated":false,"rating":4.9,"reviewCount":68,"categories":"Flooring","distance":5,"locationName":"downtown of Plano, TX","quoteAuthor":"rhonda moore","quote":"I had a flood in my condo and the entire condo flooring needed to be replaced. It was a BIG deal to me to choose the right contractor and to make it as simple a process as possible - knowing that nothing is really simple. However, after interviewing several flooring contractors, I settled on Jeff Szul and Floor Coverings international for several reasons.\n\n1. Extensive flooring options - Jeff brought a large selection of materials, pricing and colors for my consideration on the first visit to my home.\n\n2. Turn-key project - he made it simple. Jeff took care of everything - including ordering baseboards, getting them painted and installed along with the new flooring. That saved me from having to spend more time looking for another vendor to coordinate the selection and installation of the baseboards.\n\n3. He gave me time to think about my choices of floor color and product and did not pressure me to rush my decision. It was important to me to take my time and look at samples of my top choices in various rooms and lighting situations.\n\n4. Honesty and Integrity.\n\nJeff immediately earned my trust with his open, friendly professionalism. He followed through on everything he said he would do.\n\nThis was the biggest, yet the BEST home improvement project I've ever done and it was incredibly smooth! The results are amazing and I appreciate my new waterproof vinyl flooring and my new 5.12\" modern beautiful baseboards every single day.\n\nI cannot say enough good things about Jeff and Floor Coverings International. I HIGHLY recommend them. You will be happy with your choice!","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"floor-coverings-international-dallas","countryCode":"us","stateCode":"tx","cityCode":"dallas","quoteSent":false,"officeId":15195,"officeAddress":"17304 Preston Rd Suite 827","cityFromSearch":233,"categoryFromSearch":220,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}},{"id":8841,"uniqueId":14392,"name":"Footprints Floors McKinney","topRated":false,"rating":4.8,"reviewCount":135,"categories":"Flooring","distance":6,"locationName":"downtown of Plano, TX","quoteAuthor":"Amy","quote":"Alan came and met with us in person the day before the project started just to make sure everything he had ready was correct and then walked us through every step as to how the work would be done and any timelines. When the work began, he was constantly coming in to look at and view the progress, all while maintaining constant communication with us.\nThe work was impeccable and his team of workers that did the floors were VERY professional, cleaned up after EACH DAY, laid down and taped off blankets over any furniture that could potentially get dust on it as well as taped and sealed off any ceiling fans and walls that pictures were on in the rooms they did any work in!\nAfter they finished the entire job, they even went so far as to CLEAN the floors, baseboards, and walls! Incredible customer service! Not to mention, the quality of the work was outstanding! I HIGHLY recommend Footprints Floors Mckinney for all your flooring needs. The pictures of their finished work and stain don’t do it enough justice!","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"footprints-floors-mckinney","countryCode":"us","stateCode":"tx","cityCode":"allen","quoteSent":false,"officeId":11794,"officeAddress":"","cityFromSearch":233,"categoryFromSearch":220,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}},{"id":8071,"uniqueId":13622,"name":"Toscana Remodeling","topRated":false,"rating":4.8,"reviewCount":86,"categories":"Flooring","distance":7,"locationName":"downtown of Plano, TX","quoteAuthor":"Robert Smith","quote":"Toscana Remodeling did an outstanding job on the total remodel of our out-of-date kitchen. From the initial discussions to the tear-down to the new flooring, cabinets, countertops and paint, Erick and his crew did a most professional job. Communication was always open and all of our questions were promptly answered to our satisfaction. Each phase of the remodel was orchestrated by Erick and communicated to us as to prevent any surprises. Each individual team that participated in the remodel was courteous, professional, efficient, and cleaned up at the end of each work day. Quality was top notch all the way through. Erick also saw to it that the project wrapped up prior to the agreed upon completion date - bonus. We will have Toscana update our bathroom in the near future. I would highly recommend Toscana Remodeling for your next kitchen or bathroom remodel project.","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"toscana-remodeling","countryCode":"us","stateCode":"tx","cityCode":"dallas","quoteSent":false,"officeId":11024,"officeAddress":"14902 Preston Rd Suite 406","cityFromSearch":233,"categoryFromSearch":220,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}},{"id":10288,"uniqueId":15839,"name":"Dallas Supreme Remodeling LLC","topRated":false,"rating":4.8,"reviewCount":29,"categories":"Flooring, Siding","distance":7,"locationName":"downtown of Plano, TX","quoteAuthor":"Eden Michaeli","quote":"I recently had the pleasure of working with Dallas Supreme Remodeling for a plaster project on my pool, and I have to say, I was thoroughly impressed with their work from start to finish. From the initial consultation to the final walk-through, their team was professional, knowledgeable, and truly dedicated to providing top-notch service.\n\nThe crew arrived on time and were always respectful of my property, taking great care to protect surrounding surfaces and keeping the worksite clean and tidy throughout the project. They were attentive to detail and made sure that every inch of the pool was properly prepared before applying the plaster, resulting in a beautiful, smooth finish.\n\nWhat really sets them apart, however, is their commitment to customer satisfaction. They listened to my concerns and answered all my questions, making sure that I was happy with the final result before leaving the job site. And even after the project was completed, Asaf the GC followed up to make sure that everything was still to my liking.\n\nOverall, I cannot recommend Dallas Supreme Remodeling highly enough. Their exceptional workmanship, attention to detail, and customer-focused approach make them an absolute pleasure to work with. If you're in need of plaster work on your pool or any other construction project, look no further than this company!","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"dallas-supreme-remodeling-llc","countryCode":"us","stateCode":"tx","cityCode":"richardson","quoteSent":false,"officeId":13241,"officeAddress":"","cityFromSearch":233,"categoryFromSearch":220,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}},{"id":4200,"uniqueId":9751,"name":"Floor Coverings International Plano","topRated":false,"rating":4.9,"reviewCount":201,"categories":"Flooring","distance":8,"locationName":"downtown of Plano, TX","quoteAuthor":"Jair","quote":"We recently had the pleasure of working with Floor Coverings International and we are absolutely thrilled with the end result. From the outset, John took the time to truly understand our needs and tastes. His dedication and commitment were evident in every interaction.\nJohn was key in helping us achieve the interior results we desired. His keen eye for detail, combined with his extensive knowledge of materials and design, guided us through the selection process seamlessly. He was always available to answer our questions, listen, and address our concerns, ensuring we were comfortable and confident in our choices. He was on-site daily, supervising the work and checking progress. His constant communication kept us informed and reassured, giving us visibility on the entire process. Moreover, the project was completed on time, which is a testament to their professionalism and efficiency.\nWe thoroughly enjoyed our experience. The team’s workmanship and dedication were truly commendable. We are extremely satisfied with our new flooring and it has significantly enhanced the beauty of our home.\nWe look forward to the opportunity to work with them again in the future and would highly recommend their services to anyone seeking high-quality flooring solutions.","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"floor-coverings-international-plano","countryCode":"us","stateCode":"tx","cityCode":"the-colony","quoteSent":false,"officeId":7153,"officeAddress":"4316 Main St Suite 108","cityFromSearch":233,"categoryFromSearch":220,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}},{"id":8971,"uniqueId":14522,"name":"All In 1 Handyman","topRated":false,"rating":4.9,"reviewCount":290,"categories":"Flooring, Siding","distance":8,"locationName":"downtown of Plano, TX","quoteAuthor":"Scott Carrington","quote":"I had completed a few projects around the house and was about to tackle the chandeliers, but decided that doing that alone was probably not the best idea. They are pretty large, and very high up.\n\nTo be safe, I decided to call for some help and called All In 1 Handyman. They were able to get a crew out to the met he same day. And it's good that I did call, because they found a couple issues that would have prevented me from doing it on my own anyway!\n\nJustin, Angel, and Guillermo were super friendly, professional, and of course, knowledgeable. They got the job done and the results are wonderful!\n\nIf you need a job done, or you're just a DIYer that could use a little help, I HIGHLY recommend All In 1!\n\nThank you!","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"all-in-1-handyman","countryCode":"us","stateCode":"tx","cityCode":"garland","quoteSent":false,"officeId":11924,"officeAddress":"","cityFromSearch":233,"categoryFromSearch":220,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}},{"id":11106,"uniqueId":16657,"name":"All American Flooring","topRated":false,"rating":4.7,"reviewCount":364,"categories":"Flooring","distance":9,"locationName":"downtown of Plano, TX","quoteAuthor":"Jp-cv800","quote":"We had a very positive experience with All American Flooring. The engineered hardwood in our kitchen and living room was discontinued shortly after we moved into our home that was built in 2022. In order to save costs, the builder chose to install some awful cheap carpet in all the bedrooms. So for two years, we have been at a loss as to how we would eventually replace the carpet with something that would match the discontinued hardwood. But recently our flooring became available again and All American was able to get plenty of it in stock to replace all of our carpet.\n\nOn the first day of our scheduled install, there was a severe storm in Dallas that knocked out power for several days. Despite this turn of events, the installers were able to quickly recover and made it over an hour away to our house to complete the job in only two days. That's over seven areas of our house that was covered in carpet, replaced with engineered hardwood in only two days. The workers were also very courteous and respectful and cleaned up the yard nicely after the job was complete. The quality of the install was also exceptionally well done. Pricing for everything was also fair and reasonable considered how big of a job this was. 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Brandy hired a contractor to replace the siding on her home in 2022. Unfortunately, while the company had lots of roofing experience, they did not have the expertise to take on a siding project. \n\nBrandy realized something was wrong when she had to stop the crew from putting new siding on top of rotting wood outside her home. From there, her concerns only grew. ","youTubeVideoId":"ETA-BZi9xc0","whatHappened":"

What Happened

Brandy hired a contractor to replace the siding on her home in 2022. Unfortunately, while the company had lots of roofing experience, they did not have the expertise to take on a siding project.

Brandy realized something was wrong when she had to stop the crew from putting new siding on top of rotting wood outside her home. From there, her concerns only grew.

They used the wrong color silicone, left outlets with wires exposed and visible breaks in the siding. She was happy when the job was completed in less than a week, but it looked horrible.

Brandy reached out to the roofer about fixing it, but couldn’t get a response from them. Then she noticed the Directorii sign that had been left in her yard. When she saw our $20,000 guarantee, she reached out .

The Directorii team assessed the damage and helped connect Brandy with a new contractor. All in all, it cost $15,000 to replace her siding for the second time–which Directorii paid in full.

Homeowner Statement

“I contacted [the roofer] and his company first and tried to get them to come back out here to address some of the things I had concerns with. I just kept getting a lack of communication, never getting back with me. They just kind of just dropped it.

I had the [Directorii] sign in my yard and I saw the guarantee that you back the contractor so I reached out through email to start the [claim] process.

I'm very happy with the results. I think it looks great and I’m very satisfied.”

Brandy, Minnesota

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What Happened

Lisa did everything right when she needed to replace her roof after a windstorm. She searched for vetted contractors on Directorii and other review sites. She met with three different companies to get estimates. The contractor she picked checked all the boxes: they used quality materials, showed expertise in their presentation, were willing to work with her insurance adjuster, and– they were covered under Directorii’s $20,000 guarantee.

After a couple months of back and forth with Lisa’s insurance company, the job moved forward. She was a little concerned to see that the owner was not on site the entire time like he’d promised, but brushed it off. After the work was finished, the contractor informed Lisa they had decided not to install plywood sheathing as planned, even though it was covered by her insurance. Again, she brushed it off. But a few weeks later, the gutters clogged.

Lisa’s husband used a ladder to look at the roof for the first time since it had been replaced, and found a disaster. The gutters were filled with nails, shingles and other debris. When they walked on the roof, they could feel soft spots where the home’s original barnwood planks were rotting, causing wavy and dipped slopes. The shingles were not aligned straight, and several of them were curling up with nails poking through. There were gaps in the roof and underlayment, exposing wood beneath. The drip edge was not secured to the house in several areas–to the point that the entire sections of roof could be lifted from the house. And there were a few sections where no repairs had been made at all, or left unfinished.

Lisa was horrified and sent photos to her contractor, who agreed to come out and personally finish the incomplete sections. He did visit once, but was unable to finish and told her he would come back. Then, he stopped responding. After several weeks, and speaking with an attorney, Lisa hired another contractor to come out and access the damage. What they found was even worse than she’d thought. Not only had the first contractor used the wrong brand of shingles–the roof would have to be completely torn off, plywood sheathing installed and re-roofed. It was at this point that Lisa made a call to Directorii.

The Directorii team assessed the damage she had documented, and reached out to her contractor. He eventually conceded that he needed to make things right. However, Lisa was no longer comfortable with him working on her home. Instead, Directorii connected Lisa with a new contractor and refunded the cost of the replacement– which totalled over $8,000.

Homeowner Statement

“[When we contacted Directorii] we were beyond frustrated, and quite honestly at the end of our rope. Every dime we had to spend to get our roof replaced was gone, our trust had been broken, and we were going into winter with a roof that was subpar at best.

This is not something that a homeowner should ever have to experience. All we were asking was to receive what we were promised. We didn’t want a new roof that was slapped together and repaired because it wasn’t done correctly. We had been extremely patient as we tried to work through it, hoping for a positive outcome, but it didn’t seem to get us anything but more stress and aggravation…

I cannot thank [Directorii] enough for working towards this resolution for me. I’m sure you can understand how stressful this situation has been, and I am extremely thankful and beyond appreciative for your efforts. This is a weight off my shoulders!”

Lisa, New York

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