Roofing
12 miles from downtown of Houston, TX
Robert D says: „Update as of 9/6/24: good news!
Problem has been addressed, crew came out today, Friday to pull flashing from chimney to inspect, to prove to me that the work was done correctly, which it was!!! The crew also pushed the ridge vent back away from fireplace, again to easy my mind. I hope with these results we have success, but only time will tell!
Update as of 9/5/24: read before hiring!!!
Complaint;
Roof started leaking during hurricane Beryl, was given the run around until now. They have clearly said that all the work was done 100% and that the leak was caused by something else! Wow, nothing shocking there. When asked to get proof regarding one of the items in the contract, they were unable to provide proof( flashing scored into brick fireplace) This detail was important because of the location of the leak.
What Amstill did provide;
Excuses
Conflicting information
Unsatisfactory customer service
A roof the leaks
Only cost me 27,000 dollars, I receive better customer service from a 200 dollar install from Bestbuy.
Proof
I had my new insurance company come by inspect the roof, they were the ones who told me that that detail was not done. Well I guess you win some and lose some but I am getting tired of losing.
What I want
My roof not to leak!! I guess I am asking for to much. That’s all folks
My current homeowner insurance company was requiring me to replace my roof. I reached out to Amstill and Matt was the person I spoke to on the phone. He was kind and understanding of my frustration with my current homeowner insurance. He recommended a free roof inspection to take a look at the condition of my roof. Upon inspection, Matt found that there were signs of hell damage throughout my roof. Matt recommended I claim with my homeowner insurance company. He was able to meet with the adjuster and had the claim approved. I was ecstatic because there was no way I was going to be able to afford a new roof.
Thanks to Matt, he was able to make it possible, I cannot say enough about Matt, Jose, and the crew of 14 guys who installed my roof in one day...“ Show more
Sam Stilley
Business Owner