Air Tech of Houston AC & Plumbing

I feel that he shared truthful information about products and options to fill our current and future needs. We have had enough problems with the current system and want to make the best fix available. Buddy has a friendly approach and trustworthy conversation about our situation. Jesse did the 24hr oil change and helped us get online. We are very satisfied with The service and helpful folks. Pierce was very informative, worked very hard, told us the system works , and did a great job...

Disappointed with Plumbing Service I have used Air Tech for my A/C service in the past and have never had any issues. Based on those positive experiences, I decided to hire them for plumbing work on July 25, 2024, and I am very disappointed with the outcome. We had a plumber come to fix a blockage in our bathroom sink. While the blockage was cleared, the plumber left several damages behind. Our vanity sink top was chipped, the cabinet door now does not close properly likely from excessive pressure being applied, and there are unsightly black/grey stains left on the cabinet. My spouse contacted Air Tech twice to express our dissatisfaction, and we were asked to send an email and text message with the details. A manager was supposed to get back to us. It has now been over seven weeks, and we still haven’t received any response. This lack of follow-up and customer care is unacceptable. This experience has left a bad taste and unfortunately, I will no longer be using Air Tech for any of my future needs. I'll be taking my business elsewhere...

The guys who did the installation today were outstanding. Super efficient, never even took a long break and spent time showing us how to run the thermostat, etc. We want to say Thank You to the whole team - from sales to the incredible installation folks. As we are sitting here totally enjoying the cool air! Dianne & Pa...

Normally, I’ve had good experiences with this company. I’ve purchased two units from them, paid for the maintenance plans, and they’ve always been friendly and have done good work. They’re a little pricier than most, but I don’t mind too much if they’re good. Unfortunately, one bad technician has caused this company to leave a foul taste in my mouth. He came to figure out why I had water sitting in the drip pan and draining brown, rusty water down the side of my house. First off, he was an automatic smarta__. His attitude was that of an IT guy that talks to you like you’re an inconvenience. He said the primary drain was clogged and asked if I had a bathroom nearby. I showed him the bathroom directly under the attic units (guest bathroom), and he asked no other questions. He didn’t tell me what he was doing and just went about his work bringing in two machines. One was a shop-vac and the other was similar looking, so I didn’t really think anything of it. He later said he cleared the clog, closed up the attic and the ticket, and then left. Bedtime rolls around and my wife was going into the master bath to give our 2 yr old a bath before bed. These are pics of what she found. The technician didn’t ask if we had another bathroom upstairs, so when he cleared the line, it destroyed our master bathroom. I didn’t know our attic units drained into the sinks! Anyway…I sent an email to AirTech’s service email address with my discontent and the pictures…and still have not gotten a response. Nothing. It’s been 2+ weeks...