HVAC
11 miles from downtown of Azle, TX
Steve Holmes says: „A couple of years ago on a very hot summer day, Tuffy's responded very timely to our failed AC unit. The technician arrived the same day, checked out the system, identified the issue, and it was repaired in short order with minimum expense. Unlike my experience with another very visible HVAC service group, he did not try to scare me into a new replacement system or attempt to sell me multiple choice versions of very expensive service contracts.
It was because of that previous excellent and respectful service experience I called Tuffy's now when the same unit had another problem. The owner (Steve) personally responded quickly and got us running with minimal cost.
Because our unit was almost two decades old, and to avoid the probability of being caught in an emergency situation in a hot summer failure, I decided to ask Tuffy's to replace the unit pre-failure with a 3x more efficient unit (think saving on electric bills)
Four business days later - - - The four members of the installation team individually introduced themselves upon arrival.
They were on site for approximately four hours and conducted themselves friendly and professionally the entire time.
They periodically updated me on their progress, answered my questions, walked me through the completed system upon completion, and left the work area clean.
The system is operating nicely, is SO much quieter, and the final cost came in at the original estimate.
Would I recommend Tuffy's for being respectful, knowledgeable, educational, fair, efficient, and friendly? Definitely...“ Show more