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SanMiguel","quote":"Stan's came through CLUTCH when literally every other shop in town said they'd fix my busted AC in a week or longer. I'd seen them in my neighborhood quite a bit in the last year, so I figured to give them a try. I went from phone call to on-site repair in less than four hours, For significantly less than what I was being quoted by other establishments. My tech, Cody, didn’t take long to diagnose the issue and spent a grand total of 30 minutes on site. I could feel the second repairs were done, as cold air blowing in my living room for the first time in more than a day.\n\nPrompt? Check. Professional? Absolutely. Fairly priced? Surprisingly so, Especially considering how hot it’s been lately and how easy it would be to price based off of demand (Anybody remember the ice storm of 2021???).\n\nGive them a shot. You’ll be glad you did just like my family and I are. 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I have never had to get permits before so i was very lost and had a lot of questions When they didn’t know an answer to a question they followed up with management and she even called my inspector to help resolve an issue. They were able to sign on to my permit because they are registered with the city.( not every licensed plumber is… i found that out the hard way) and Lauren was so helpful with that. Today was the second technically third time I used S&D plumbing. I am very pleased with the quality of their work and I am happy to continue to work with a company with such wonderful employees and work ethic. Last time i had my water heater replaced and Nick was my plumber he was professional and hard working he stayed late to complete the water heater job. This time Jason my plumber he was punctual…actually early :) and very professional he took his time and explained everything thoroughly to me, even looked up the city code and showed it to me… he suggested items that could improve my home to cut down on potential maintenance and he thoroughly reviewed past work i had done by another plumber and verified the quality of the work was able to pass for plumbing permits.( i had no doubt) i have and will recommend them for any plumbing needs especially for anyone who needs for permitting. You’ll be happy to know they work in or even outside of the Austin area and have reasonable and competitive pricing. 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Chad who we met initially answered all of our questions and guided us with ease during our first meeting as this was my first time dealing with water damage. The team Cory, Brandon, and Parker were effective in demo process taking about 6 hours to prep, demo, and setup the devices for drying; Marla and Christian checked in with us everyday for readings and the progression of the drying process and made sure the machines were operating correctly. Pickup was smooth as well as Marla did the final readings and loaded the equipment back. The whole process was exhausting with loud fans running 24/7 for multiple days and temps of over 90 degrees in the home but I’m glad Roto-Rooters were able to perform their jobs well with a kind demeanor. Thanks! 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I’ve had a lot of projects I’ve had to tackle at my house lately and have interacted and worked with numerous companies lately. The professionalism and timely manner in which Champion communicates stands out far above the rest. It feels like half the people I’ve seen recently don’t want the job. They forget to send a quote, they forget to follow up, they forget to order the part or they just straight up ghost. Not so with this company. Not only was the installation of my filtration and softener done impeccably by Matt, but the company itself was eager to schedule and get the work done. Refreshing! It was also nice to get something for the house I “wanted”, not just needed to do or fix. Everything a couple weeks later is working perfectly. Nothing has needed to be looked at again or adjusted. Also, Matt is just a really nice guy and was a pleasure to work with. And with 2 dogs, it’s always nice to have another dog person in your house! 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The quote to replace our water heater was fair and the technician clearly explained to us what he planned to do, how he would bring our water heater up to code (we're in an older house and the existing unit was 24(!) years old), how long it would take, and gave us the option to source a new unit ourselves (more cost effective) or have the company provide one. The team arrived on time, was communicative throughout, and quickly completed the replacement. On top of that, the technician was thoughtful, clearly an expert in the field, and easy to work with. I'm so glad we've found our go-to plumbers!","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"daniels-plumbing-and-air-conditioning","countryCode":"us","stateCode":"tx","cityCode":"austin","quoteSent":false,"officeId":6185,"officeAddress":"2929 Longhorn Blvd #105","cityFromSearch":495,"categoryFromSearch":214,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}},{"id":1579,"uniqueId":7130,"name":"Plumbing Outfitters (Austin)","topRated":false,"rating":4.9,"reviewCount":214,"categories":"Plumbing","distance":6,"locationName":"downtown of Austin, TX","quoteAuthor":"Lena Geisler","quote":"We knew certain plumbing work needed to be completed at our home, so I had a couple different companies come out to the property to conduct their assessments and provide estimates. Some of the plumbers took one look at our home and tried to sell us everything under the sun. Kyle was the only person we felt was honest and provided a fair estimate. He came back out the following week with another plumber from Plumbing Outfitters to complete the job. 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A client used them in the past and referred them to us and we are so greatful, because they have been OUTSTANDING! Very reliable and professional, trust worthy and always the lowest bidders! 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We had what had become a recurring issue with our AC. They were able to come earlier than expected which was very appreciated given its summer in Texas and I work from home . Leonard diagnosed the issue quickly, explained it in a way that I was able to understand (helpful), cleaned our equipment to avoid other issues arising, and recommended further solutions to avoid this situation in the future. Excellent service! Happily signed up for their annual maintenance program given the trust established and the great service.","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"elite-air-conditioning-and-plumbing","countryCode":"us","stateCode":"tx","cityCode":"austin","quoteSent":false,"officeId":9526,"officeAddress":"7101 Burleson Rd","cityFromSearch":495,"categoryFromSearch":214,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}},{"id":8901,"uniqueId":14452,"name":"Benjamin Franklin Plumbing of South Austin","topRated":false,"rating":4.5,"reviewCount":99,"categories":"Plumbing","distance":9,"locationName":"downtown of Austin, TX","quoteAuthor":"Sydney Peloquin","quote":"Absolutely incredible! We had a somewhat simple issue, but definitely something we couldn’t fix ourselves. I called to check their availability, and not only did they have someone already in our area, but they were able to stop by and complete the job all within the hour! I know we are an exception to the rule, but I can’t wait to depend on them again in the future. Thank you Benjamin Franklin Plumbing!","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"benjamin-franklin-plumbing-of-south-austin","countryCode":"us","stateCode":"tx","cityCode":"austin","quoteSent":false,"officeId":11854,"officeAddress":"8501-D","cityFromSearch":495,"categoryFromSearch":214,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}},{"id":6440,"uniqueId":11991,"name":"Reliant Plumbing (Austin)","topRated":false,"rating":4.8,"reviewCount":2525,"categories":"Plumbing","distance":12,"locationName":"downtown of Austin, TX","quoteAuthor":"Steve Marquez","quote":"Excellent plumbing services. Seriously - everything about the process was top notch. Great website, it was easy to call the main number and schedule something within a couple of hours. Heck - they even let you track where the plumber is, which is such a welcome touch. I've had previous contractors who were hours late and it'd be a chore to know their whereabouts. My guy Zach was professional, great at coordinating, straight to business and was able to diagnose the issue within a few minutes. They put the homeowners at the center of attention. Highly recommended. 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When we attempted to repair it ourselves, we soon realized we needed an expert. We reached out to a family-owned business here in Round Rock, and with their positive reviews, we felt confident they were the best company to call.\n\nFrom the moment we called, the office staff was polite and efficient, scheduling an appointment for the next day. We received a text message to inform us when they were on the way. When Marco arrived, he was professional, kind, and swiftly diagnosed the issue. The pricing was fair and transparent. 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Within 15 minutes, I had already received a phone call, diagnosing my issue as HVAC condensate buildup. They indicated they would be try to come out before midnight if time allowed. Ultimately they ended up sending Andres the next morning, who was very respectful and informative. He was able to complete the job in a timely fashion and also share some critical preventive maintenance information that should prevent future emergencies. I definitely recommend him for your roto rooter needs. 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It was all over the floor and in the hall and flowing out the front door and they answered my call the night before Memorial Day and not only did a technician (Elvis) show up in 45 minutes, his supervisor (Chad) also did and they were fantastic. Very detailed in what they explained, checked everything before starting even though they pretty much knew what the issue was. They got the clogs cleaned up and taken care of and were gone within 2 hours with a price that felt like I stole something from them. 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He was very honest and upfront to address if there are any issues before he started the work. I feel like Noah is a super pro in doing this plumbing work because the way he installed the loop pipeline looks simply gorgeous. I would definitely recommend Noah and his team in the first place to get your job done and I'm gonna definitely suggest Plumbing Outfitters to all my friends and family with no doubt.","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"plumbing-outfitters-round-rock","countryCode":"us","stateCode":"tx","cityCode":"round-rock","quoteSent":false,"officeId":13343,"officeAddress":"1311 Chisholm Trail Rd Suite 404","cityFromSearch":495,"categoryFromSearch":214,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}},{"id":6131,"uniqueId":11682,"name":"Zoom Drain (Buda)","topRated":false,"rating":4.9,"reviewCount":96,"categories":"Plumbing","distance":17,"locationName":"downtown of Austin, TX","quoteAuthor":"Tracie Gil","quote":"Let me tell you how greatly I appreciate Thomas and Zoom Drain.\nYesterday I set up a septic pump with a different company. The pump truck driver told me that he needed me to dig down to the top of the septic tank and that he would be back in the morning (today). Well after digging this 3ft by 3ft hole and showing up to meet him at my aunts house he was a no show and to top that off he also charged a $150 service fee for doing absolutely nothing yesterday. Well I got online and searched for a new company and found Zoom Drain. The lady I spoke with was very nice and helpful and said don’t worry we got you taken care of. She had her pump guy Thomas come out and meet me at my aunts house. He called way ahead of time to let me know he was on his way. Which I see as very respectful unlike this other company who just showed up. Well not only was Thomas respectful and knowledgeable he was very polite and helpful with everything that he did and we did.\nThomas did an excellent job and also recommended a few things that needed to be done to the septic tank which in the end he knew I had to consult with my aunt and grandfather so he didn’t push anything on us at all. He recommended it and left it at that. Well after speaking with both of my family members they agreed to have it done and Thomas said man I got you I’ll be out tomorrow afternoon with another guy so we can get started on putting everything in and getting yall right. Zoom Drain did us right and did themselves right by hiring Thomas. If anyone needs septic tank cleaning or what not reach out to Zoom Drain they won’t steer you wrong and they’ll take care of you in the end.\nThank you Thomas and Zoom Drain. 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Recommend this company to anyone with for all their plumbing needs!!","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"texas-water-heaters","countryCode":"us","stateCode":"tx","cityCode":"hutto","quoteSent":false,"officeId":9314,"officeAddress":"120 Iron Horse Dr Suite G","cityFromSearch":495,"categoryFromSearch":214,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}},{"id":3312,"uniqueId":8863,"name":"Green Leaf AC, Heating, and Plumbing","topRated":false,"rating":4.8,"reviewCount":889,"categories":"Plumbing","distance":19,"locationName":"downtown of Austin, TX","quoteAuthor":"Anil Singh","quote":"Great local company I would highly recommend to perform service on your home.\n\nWe returned to ice build up on the AC condenser and no cooling in our home at 8pm on a Sunday and our home at 85 degrees on the interior.\n\nI was able to actually use their web portal and shockingly enough get an appointment for Monday the next day. 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What Happened

Lisa did everything right when she needed to replace her roof after a windstorm. She searched for vetted contractors on Directorii and other review sites. She met with three different companies to get estimates. The contractor she picked checked all the boxes: they used quality materials, showed expertise in their presentation, were willing to work with her insurance adjuster, and– they were covered under Directorii’s $20,000 guarantee.

After a couple months of back and forth with Lisa’s insurance company, the job moved forward. She was a little concerned to see that the owner was not on site the entire time like he’d promised, but brushed it off. After the work was finished, the contractor informed Lisa they had decided not to install plywood sheathing as planned, even though it was covered by her insurance. Again, she brushed it off. But a few weeks later, the gutters clogged.

Lisa’s husband used a ladder to look at the roof for the first time since it had been replaced, and found a disaster. The gutters were filled with nails, shingles and other debris. When they walked on the roof, they could feel soft spots where the home’s original barnwood planks were rotting, causing wavy and dipped slopes. The shingles were not aligned straight, and several of them were curling up with nails poking through. There were gaps in the roof and underlayment, exposing wood beneath. The drip edge was not secured to the house in several areas–to the point that the entire sections of roof could be lifted from the house. And there were a few sections where no repairs had been made at all, or left unfinished.

Lisa was horrified and sent photos to her contractor, who agreed to come out and personally finish the incomplete sections. He did visit once, but was unable to finish and told her he would come back. Then, he stopped responding. After several weeks, and speaking with an attorney, Lisa hired another contractor to come out and access the damage. What they found was even worse than she’d thought. Not only had the first contractor used the wrong brand of shingles–the roof would have to be completely torn off, plywood sheathing installed and re-roofed. It was at this point that Lisa made a call to Directorii.

The Directorii team assessed the damage she had documented, and reached out to her contractor. He eventually conceded that he needed to make things right. However, Lisa was no longer comfortable with him working on her home. Instead, Directorii connected Lisa with a new contractor and refunded the cost of the replacement– which totalled over $8,000.

Homeowner Statement

“[When we contacted Directorii] we were beyond frustrated, and quite honestly at the end of our rope. Every dime we had to spend to get our roof replaced was gone, our trust had been broken, and we were going into winter with a roof that was subpar at best.

This is not something that a homeowner should ever have to experience. All we were asking was to receive what we were promised. We didn’t want a new roof that was slapped together and repaired because it wasn’t done correctly. We had been extremely patient as we tried to work through it, hoping for a positive outcome, but it didn’t seem to get us anything but more stress and aggravation…

I cannot thank [Directorii] enough for working towards this resolution for me. I’m sure you can understand how stressful this situation has been, and I am extremely thankful and beyond appreciative for your efforts. This is a weight off my shoulders!”

Lisa, New York

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What Happened

Brandy hired a contractor to replace the siding on her home in 2022. Unfortunately, while the company had lots of roofing experience, they did not have the expertise to take on a siding project.

Brandy realized something was wrong when she had to stop the crew from putting new siding on top of rotting wood outside her home. From there, her concerns only grew.

They used the wrong color silicone, left outlets with wires exposed and visible breaks in the siding. She was happy when the job was completed in less than a week, but it looked horrible.

Brandy reached out to the roofer about fixing it, but couldn’t get a response from them. Then she noticed the Directorii sign that had been left in her yard. When she saw our $20,000 guarantee, she reached out .

The Directorii team assessed the damage and helped connect Brandy with a new contractor. All in all, it cost $15,000 to replace her siding for the second time–which Directorii paid in full.

Homeowner Statement

“I contacted [the roofer] and his company first and tried to get them to come back out here to address some of the things I had concerns with. I just kept getting a lack of communication, never getting back with me. They just kind of just dropped it.

I had the [Directorii] sign in my yard and I saw the guarantee that you back the contractor so I reached out through email to start the [claim] process.

I'm very happy with the results. I think it looks great and I’m very satisfied.”

Brandy, Minnesota

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Should Plumbers be Licensed and Insured?

Yes, they should. One of the most important things you can do when hiring a plumber is to ensure they're licensed and insured. This is your guarantee that contractors know what they're doing and that they'll be held accountable if something goes wrong.
If the plumber doesn't have a license or if their license is expired, you should definitely steer clear. And if they're not insured, you could be on the hook for any damage that occurs during the job.
At Directorii, we only partner with plumbers with State and Professional Licensing, and we make sure they have Liability Insurance.

How to Evaluate the Plumbers

When looking for a plumbing contractor in Austin, evaluating each one before making a decision is essential. The plumber should be able to give you a thorough analysis of the problem and provide you with reasonable estimates for the prices of parts and labor needed to fix the problem. It's also a good idea to get estimates from several plumbers before deciding. That way, you can compare prices and choose the one that's best for you.
Here are a few more things to keep in mind:
What kind of warranty do they offer?
Do they have the experience needed for the job?
Do they offer any discounts?

We Vet Plumbing Contractors, So You Don't Have To

Directorii is a trusted concierge service that connects homeowners with the best plumbers in your area. You can be sure our plumbers are licensed and certified. Start your search by entering your zip code, and get a quote with a $20,000 guarantee!

","articles":[{"id":44,"name":"Roof Maxx Reviews: A Cost-Effective Solution or Too Good to Be True?","code":"articles/roofing/roof-maxx-pros-and-cons","date":"2024-06-01T00:00:00Z","timeToRead":"5 min","image":"https://i.ibb.co/zVcDkrG/shutterstock-1824276344.jpg","imagePreview":"https://i.ibb.co/k2nvdxQ/shutterstock-1824276344.jpg","description":"Curious about Roof Maxx and its claims to extend the lifespan of asphalt roof shingles? Discover if Roof Maxx lives up to its promises in our article."},{"id":38,"name":"The Comprehensive History of Roofing Materials, Methods, and Historic Roof Types","code":"articles/roofing/the-history-of-roofing","date":"2023-07-28T00:00:00Z","timeToRead":"5 min","image":"https://i.ibb.co/XVmbHSF/shutterstock-268700765.jpg","imagePreview":"https://i.ibb.co/mSQGp6h/shutterstock-268700765.jpg","description":"Discover the captivating history of roofs, from grass-thatched to solar-powered. Explore how roofing materials and methods have evolved over time in this article."},{"id":3,"name":"What Is a Roofing Square? How to Calculate Roof Square Footage","code":"articles/roofing/what-are-roofing-squares-and-how-do-you-measure-roofing-square","date":"2024-10-13T00:00:00Z","timeToRead":"5 min","image":"https://i.ibb.co/dMGw0cb/shutterstock-623894228.jpg","imagePreview":"https://i.postimg.cc/dDTHYD2W/shutterstock-623894228.jpg","description":"Learn what a square in roofing means and master how to calculate roofing squares for material needs and cost estimation with Directorii."},{"id":31,"name":"The Ultimate Guide to Efficient Tiny House Roof Design","code":"articles/roofing/roofing-for-tiny-houses","date":"2024-09-15T00:00:00Z","timeToRead":"7 min","image":"https://i.ibb.co/7y7Y05F/shutterstock-752845090.jpg","imagePreview":"https://i.ibb.co/x5VCr0Q/shutterstock-752845090.jpg","description":"With our comprehensive guide, select the perfect roofing to make your tiny house an aesthetic and cozy haven, shielded from the elements for years to come."}],"cost":{"id":1,"name":"What Is the Average Price to Replace a Roof in 2024","code":"costs/roofing/how-much-does-it-cost-to-replace-your-roof","date":"2024-04-28T00:00:00Z","timeToRead":"10 min","image":"https://i.ibb.co/7SvYf07/shutterstock-1985444369.jpg","imagePreview":"https://i.postimg.cc/NK18JHwX/shutterstock-1985444369.jpg","description":"The cost of a roof replacement varies significantly due to the roof's complexity, the building's height, and waste management. Directorii works directly with pre-screened contractors so you can find the best deals."}},"offerModel":null}}]}]}]