Superior Ac & Heat (Arlington)

No one wants to wake up in the morning with their air conditioner, dripping. I called Superior AC and Heat., And the girls in that office were all over the kindness and professionalism over the phone to me.Michelle and Jessica were so helpful.They actually worked with the time that I would get off work and said they would be able to have someone out after I got off work. Here’s where the perfect customer service and attention to detail comes in before I even got home ,the technician Zack called me. He said that he was on his way. He was so professional, so thorough and explained everything to me. I highly recommend this company for attention to detail and sincere care for their customers needs...

I contacted them late in the evening after returning home from work when I noticed my air was out. They were so kind and helpful on the phone and said they would try to get someone out that night but for sure the next morning. I said morning was fine. They had someone at my house first thing and they diagnosed and made the repair. The next night my air was out again. They came back on the holiday weekend to assess the problem. Turns out ants were invading the conductor and shorting it out. The technician and manager covered the cost of the repair and visit. I was so impressed with their customer service! I HIGHLY RECOMMEND THIS COMPANY!!...

Recently I contacted them for my HVAC not functioning properly, even during Labor Day weekend, they were nice to accommodate my need and gave schedule the very next day, unlike others with long wait to get appointments. I ended in canceling the appointment next day, when I found it’s related to Amazon smart thermostat, and related to recent IOS updates and fixed. They were not only nice to cancels ,but asked to call if I need again. I also used them for yearly maintenance, which I found them honest. Every time I called their office they are very customer focused. I am very happy to found them in new city, Dallas and I will use them without any doubt again...

The technician showed up well within the window, we had a slight upstairs drain stoppage and leak happening and they came right out and cleared the wall stoppage and reconnected the piping quickly. The Sunday service was so greatly appreciated. James was quick and informative..I’ll be referring Superior to my friends...