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He kept us updated and did a fantastic job working with Allstate, an insurance carrier known to be tough to deal with.\n\nClay's attention to detail was on full display when he discovered that the HVAC unit was severely damaged due to the hailstorm. He quickly brought in an outside expert to write up the supplemental claim, which ended up getting approved by Allstate. My cousin now has a new roof and HVAC unit because of Clay and the DT Roofing Team.\n\nI can't say enough about the level of quality, service and professionalism that we experienced. Clay and DT Roofing will be my first and only call for all future roofing needs.","employeeName":"Randy Hurtado","employeeJobTitle":"Business Owner","employeeId":6986,"employeeLogo":"/api/v1/attachments/get/b37cadc3-6abd-4035-9877-4f582157ceca/1/jpg/","employeeNewAvatar":"b37cadc3-6abd-4035-9877-4f582157ceca","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/b37cadc3-6abd-4035-9877-4f582157ceca/1/jpg/","webp":"/api/v1/attachments/get/b37cadc3-6abd-4035-9877-4f582157ceca/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/730fe66a-6fd2-4921-8a7a-45eefd4b324e/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/730fe66a-6fd2-4921-8a7a-45eefd4b324e/2/jpg/","webp":"/api/v1/attachments/get/730fe66a-6fd2-4921-8a7a-45eefd4b324e/2/webp/","aspectRatio":5.574913},"newLogo":"730fe66a-6fd2-4921-8a7a-45eefd4b324e","logoAspectRatio":5.574913,"code":"dt-roofing-construction","countryCode":"us","stateCode":"tx","cityCode":"granbury","quoteSent":false,"officeId":2868,"officeAddress":"5900 E US Hwy 377 Suite 102","cityFromSearch":6850,"categoryFromSearch":441,"projectRequestCompletedCount":721,"status":2,"badge":null},{"id":999,"uniqueId":6900,"name":"Fort Tex Metals & Roofing","topRated":false,"rating":5,"reviewCount":118,"categories":"Roofing, Gutters, Siding","distance":12,"locationName":"downtown of Aledo, TX","quoteAuthor":"Mohan B","quote":"I have used Fort Tex Metals and Roofing to work on a insurance claim on a property of mine. I have gone through my fair share of roof replacements in the past on a few homes i have owned. I have to say, they really know what they are doing and they are really very professional and good at it. They make sure they are personally overlooking at every aspect of the project leaving the whole thing go very smoothly and stress free which is what we all ultimately look for. Special kudos to Justin my very first point of contact with the company and Pedro and Jonathan for making sure all phases of the project are done on time one after the other. They are very courteous, professional and always keep you posted on what is going on with the project. The roof looked really great and last but not the least they have very reasonable pricing for the remarkable work that is done. Thanks Fort Tex for a job well done. I will highly recommend your services whenever i or someone i know needs work done on their roofs.","employeeName":"Pedro Parga","employeeJobTitle":"Owner","employeeId":9816,"employeeLogo":"/api/v1/attachments/get/571303ff-2cab-4c1e-8f2a-ed2f8709181a/1/jpg/","employeeNewAvatar":"571303ff-2cab-4c1e-8f2a-ed2f8709181a","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/571303ff-2cab-4c1e-8f2a-ed2f8709181a/1/jpg/","webp":"/api/v1/attachments/get/571303ff-2cab-4c1e-8f2a-ed2f8709181a/1/webp/","aspectRatio":1},"categoryCountMore":1,"logo":"/api/v1/attachments/get/afc7aa49-6a0d-45a5-b9a6-4b04ab32695a/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/afc7aa49-6a0d-45a5-b9a6-4b04ab32695a/2/jpg/","webp":"/api/v1/attachments/get/afc7aa49-6a0d-45a5-b9a6-4b04ab32695a/2/webp/","aspectRatio":1.7768595},"newLogo":"afc7aa49-6a0d-45a5-b9a6-4b04ab32695a","logoAspectRatio":1.7768595,"code":"fort-tex-metal-and-roofing","countryCode":"us","stateCode":"tx","cityCode":"fort-worth","quoteSent":false,"officeId":4294,"officeAddress":"4200 S Hulen St #654","cityFromSearch":6850,"categoryFromSearch":441,"projectRequestCompletedCount":2,"status":2,"badge":null},{"id":182,"uniqueId":6226,"name":"Harvey Roofing & Construction","topRated":false,"rating":4.9,"reviewCount":70,"categories":"Roofing, Remodeling, Gutters","distance":23,"locationName":"downtown of Aledo, TX","quoteAuthor":"Jenn Wright","quote":"I had an exceptional experience with Harvey Roofing when replacing my current roof. From the initial consultation to the final inspection, Harvey and his team demonstrated professionalism and expertise every step of the way.\n\nHarvey and his team handled much of the correspondence with my insurance company and addressed any supplemental requests quickly and effectively. The whole process was seamless.\n\nIt took me me a while to decide on the perfect shingle shade but as soon as I did, Harvey made sure to have all the details approved by my HOA to avoid any compliance issues/fines in the future. Harvey also introduced me to high profile ridge shingles as an upgrade and did it within my budget. These additional add ons made a world of difference to create a beautiful roof while other roofers I had spoken to never mentioned this option or discussed ways to make my roof pop.\n\nThe crew did a fabulous job putting on the roof in just a few hours, the craftsmanship was top-notch, and they were very respectful of my property to keep everything in great shape.\n\nWhat stood out the most was their excellent customer service. Harvey kept me informed throughout the entire process, addressing any concerns I had promptly and thoroughly. They went above and beyond to ensure my complete satisfaction. I love pulling up to my home and seeing how BEAUTIFUL the project came out! That’s when you know you went with the right company.\n\nI HIGHLY recommend them to anyone in need of roofing services. Their commitment to quality and customer satisfaction truly sets them apart.","employeeName":"Harvey Braden III","employeeJobTitle":"Business Owner","employeeId":8642,"employeeLogo":"/api/v1/attachments/get/dadc2717-2dcb-444f-b8e3-ed7ffcc316eb/1/jpg/","employeeNewAvatar":"dadc2717-2dcb-444f-b8e3-ed7ffcc316eb","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/dadc2717-2dcb-444f-b8e3-ed7ffcc316eb/1/jpg/","webp":"/api/v1/attachments/get/dadc2717-2dcb-444f-b8e3-ed7ffcc316eb/1/webp/","aspectRatio":1},"categoryCountMore":1,"logo":"/api/v1/attachments/get/22e3398f-8b3d-4f55-ba2d-63137e49eb89/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/22e3398f-8b3d-4f55-ba2d-63137e49eb89/2/jpg/","webp":"/api/v1/attachments/get/22e3398f-8b3d-4f55-ba2d-63137e49eb89/2/webp/","aspectRatio":0.999375},"newLogo":"22e3398f-8b3d-4f55-ba2d-63137e49eb89","logoAspectRatio":0.999375,"code":"harvey-roofing-and-construction","countryCode":"us","stateCode":"tx","cityCode":"joshua","quoteSent":false,"officeId":3585,"officeAddress":"5712 Regalview Dr","cityFromSearch":6850,"categoryFromSearch":441,"projectRequestCompletedCount":1,"status":2,"badge":null},{"id":326,"uniqueId":326,"name":"Quality Tops Roofing, Inc.","topRated":false,"rating":4.9,"reviewCount":100,"categories":"Roofing, Gutters","distance":24,"locationName":"downtown of Aledo, TX","quoteAuthor":"Phil Rockwell","quote":"I had an aging roof and my homeowners insurance annual premium reflected it. After having several quotes from other reputable companies I chose Quality Tops Roofing. The reason was several factors, Bruce was very knowledgeable and walked me through the entire process and made it so understandable. I wasn’t given the full court press sales pitch. Everything was clear and the price was very fair. Tim and his crew installed the roof in one day while I was at work, when I came home, I wouldn’t have known they were there but for the new roof. The roof I chose is the 30 year high impact hail and wind resistance class 4 which will nearly cut my annual insurance premiums in half. Thank you Bruce, Tim and the crew at Quality Tops Roofing.","employeeName":"Bruce Sabine","employeeJobTitle":"Owner President","employeeId":601,"employeeLogo":"/api/v1/attachments/get/5ec448e1-0113-4c23-b33d-77e238064a02/1/jpg/","employeeNewAvatar":"5ec448e1-0113-4c23-b33d-77e238064a02","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/5ec448e1-0113-4c23-b33d-77e238064a02/1/jpg/","webp":"/api/v1/attachments/get/5ec448e1-0113-4c23-b33d-77e238064a02/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/a1ec51f0-a9d9-4d5b-8e55-8aadc59d26db/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/a1ec51f0-a9d9-4d5b-8e55-8aadc59d26db/2/jpg/","webp":"/api/v1/attachments/get/a1ec51f0-a9d9-4d5b-8e55-8aadc59d26db/2/webp/","aspectRatio":1.2764227},"newLogo":"a1ec51f0-a9d9-4d5b-8e55-8aadc59d26db","logoAspectRatio":1.2764227,"code":"quality-tops-roofing-inc","countryCode":"us","stateCode":"tx","cityCode":"arlington","quoteSent":false,"officeId":280,"officeAddress":"5207 W Arkansas Ln","cityFromSearch":6850,"categoryFromSearch":441,"projectRequestCompletedCount":1,"status":2,"badge":null},{"id":768,"uniqueId":768,"name":"Mike and Mike Roofing","topRated":false,"rating":5,"reviewCount":51,"categories":"Roofing, Painting, Gutters","distance":10,"locationName":"downtown of Aledo, TX","quoteAuthor":"LARRY PARKER","quote":"Context:\n1.\tI grew up working summers roofing houses/buildings – so I know a thing or two.\n2.\tWe are retired, drawing off social security, pensions, savings to pay the bills.\nTo prepare for retirement, we made the decision to re-roof as the roof was 20 years old and near the end of its life. We committed $45K from retirement savings to the project which included our shop.\nOf the three roofing firms we brought to bid on the work, Mike Cummings, M&M Roofing, was the ONLY one who identified hail damage and recommended we first file a claim. When the insurance adjuster arrived, Mike was there to ensure that the adjuster saw the damage. My insurance company fully funded the $45K and, thus, we did not have to draw from our savings.\nMike also spent hours with me as we discussed materials and process. The process had not changed; however, the materials had improved. He committed to the newest materials. He also stated that we did not have enough attic ventilation (ridge vents) to support getting a full warranty from the shingle manufacturer.\nMike’s crew were the most professional, meticulous, quality conscious, and skilled roofers I have ever known. My father, a contractor, was a perfectionist who demanded quality – so I have an eye for excellence and proper work. My father would have approved of Mike’s crew.\nRoof replacement is a dirty and trashy task. Everyone fears the nails left behind. I am sure my mower may one day find a nail; HOWEVER, it would not be because of effort. The crew tarped beneath every roof line as they removed the old roof and followed up running a magnet and “walking the line” (I am a Vet – vets will know exactly what I am saying) attempting to remove every nail. They followed up the new roof by blowing off the loose gravel on the roof and sweeping up anything left behind on the hard surfaces.\nMike and Mike Roofing will OUT CARE their competition.\nFRANKLY, YOU WOULD BE STUPID NOT TO ENGAGE THEM FOR YOU NEXT ROOF PROJECT.","employeeName":"Mike Cummings","employeeJobTitle":"Business Owner","employeeId":1650,"employeeLogo":"/api/v1/attachments/get/cb23cc58-9c2d-4b72-b000-80ad9b76ac84/1/jpg/","employeeNewAvatar":"cb23cc58-9c2d-4b72-b000-80ad9b76ac84","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/cb23cc58-9c2d-4b72-b000-80ad9b76ac84/1/jpg/","webp":"/api/v1/attachments/get/cb23cc58-9c2d-4b72-b000-80ad9b76ac84/1/webp/","aspectRatio":1},"categoryCountMore":2,"logo":"/api/v1/attachments/get/d6f024e8-73a6-478b-a1b1-1a8ac939be98/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/d6f024e8-73a6-478b-a1b1-1a8ac939be98/2/jpg/","webp":"/api/v1/attachments/get/d6f024e8-73a6-478b-a1b1-1a8ac939be98/2/webp/","aspectRatio":1.4814814},"newLogo":"d6f024e8-73a6-478b-a1b1-1a8ac939be98","logoAspectRatio":1.4814814,"code":"mike-and-mike-roofing","countryCode":"us","stateCode":"tx","cityCode":"weatherford","quoteSent":false,"officeId":656,"officeAddress":"2214 Trace Ridge Dr","cityFromSearch":6850,"categoryFromSearch":441,"projectRequestCompletedCount":0,"status":2,"badge":null},{"id":668,"uniqueId":668,"name":"Veteran Brothers Roofing & Restoration","topRated":false,"rating":5,"reviewCount":82,"categories":"Roofing, Gutters, Siding","distance":21,"locationName":"downtown of Aledo, TX","quoteAuthor":"Rajeswari Seshadri","quote":"Veteran bros who performed the roof replacement of my house have been prompt, transparent, well planned, well-organized, supportive and very professional with a personal touch at the job!\n\nVeteran bros was recommended by our good neighbor, who is also a Veteran! His recommendation did prove a worthy effort and a closure on the roof replacement project for us, due to the damages done by the hail storm few weeks ago.\n\nMr. Jay Smith was our primary contact, who met with us for the first time, explained their process, gave us our next steps, talked to the insurance company, arranged for the relevant inspections, followed up with appraisers and closed in on all signatures. As we had Class 4 shingles, we were particular about doing the replacement with that type. All the above was significantly smooth and without any time delays! Thanks to Mr. Smith all the way! So this was all about the kick-off, planning, and to-do!\n\nNow comes the actual execution part! This is when Mr. Daniel, the project manager got in touch with us to continue and close the actual work. He was fantastic to accommodate our time for the work-day, though he suggested couple of much earlier dates for the work! On the day, he and his team were here around 6 am and started the job at 6.30 am as promised. He did an in-house inspection to let us know if we have to take care of the wall decors, wall hangings, chandeliers, gas lines, AC structures, LED light fixtures, heater connections, attic inspection etc. Very thorough! He and his team started the tasks, and then the noise because of the roof replacement work started! Well, this was told to us and was expected! I am not complaining and we should be good to absorb this change for around 9 hours on that particular day! None of his team disturbed us with any questions or interference during the day, they just went on with their tasks and were done by 5 pm. That's when I went out and checked the new roof. It looked fantastic! The shingles' shade suited our sidings and paints.\n\nCleaning the perimeter - Mr. Daniel was aware that we have a pet and we were concerned about leaving our pet outside in the backyard after the roof replacement task, and those nails and screws falling everywhere. The cleaning part was a super job! I too did a quick check walking around and was happy that the cleaning was all good. I thanked the team for their effort on a very hot day, when the temperatures soared up to 104 F. Mr. Daniel did ask me to let him know if I saw any gaps in the work and I did find a couple of observations, conveyed to him. His team who had left for the day by then, came back and explained to me about the gap, brought in additional relevant tools and fixed the issue! Mr. Daniel came back the day after, conducted a personal check throughout the property and we were all good!\n\nOverall, a great decision by us that we went with Veteran bros!\n\nWe happily recommend Veteran bros to all those who want a hassle-free roof replacement for their beautiful house!","employeeName":"Cameron Lane Schronk","employeeJobTitle":"Business Owner","employeeId":1300,"employeeLogo":"/api/v1/attachments/get/0c452f13-9e4d-4f05-95d5-9fa7f35e5440/1/jpg/","employeeNewAvatar":"0c452f13-9e4d-4f05-95d5-9fa7f35e5440","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/0c452f13-9e4d-4f05-95d5-9fa7f35e5440/1/jpg/","webp":"/api/v1/attachments/get/0c452f13-9e4d-4f05-95d5-9fa7f35e5440/1/webp/","aspectRatio":1},"categoryCountMore":1,"logo":"/api/v1/attachments/get/02de7bab-cba2-41ea-90b6-87e2c28b6f8f/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/02de7bab-cba2-41ea-90b6-87e2c28b6f8f/2/jpg/","webp":"/api/v1/attachments/get/02de7bab-cba2-41ea-90b6-87e2c28b6f8f/2/webp/","aspectRatio":1.7582418},"newLogo":"02de7bab-cba2-41ea-90b6-87e2c28b6f8f","logoAspectRatio":1.7582418,"code":"veteran-brothers-roofing-restoration","countryCode":"us","stateCode":"tx","cityCode":"fort-worth","quoteSent":false,"officeId":577,"officeAddress":"9417 Belle River Trl","cityFromSearch":6850,"categoryFromSearch":441,"projectRequestCompletedCount":0,"status":2,"badge":null},{"id":525,"uniqueId":6856,"name":"The JBN Group","topRated":false,"rating":5,"reviewCount":9,"categories":"Roofing, Remodeling, Painting","distance":42,"locationName":"downtown of Aledo, TX","quoteAuthor":"Chad Ray","quote":"Augie and the JBN Group did a fantastic job on our workshop rebuild. The old unit was torn down and hauled away and the crew did a superb job of cleanup and kept the work site very tidy during the construction process. Everything from the initial design, permitting and build process was very timely and Augie communicated frequently with updates or any delays that happened to come up. The workshop came out better than I'd anticipated due to the overall quality of materials and craftsmanship that the crew put into this project and the finish out had some really nice touches. Can't recommend highly enough - thank you Augie and the JBN Group for all your efforts on this build!","employeeName":"Augie Reali","employeeJobTitle":"Business Owner","employeeId":9729,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"47dff58a-9e73-4c2e-85a5-d0c8103495ec","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":7,"logo":"/api/v1/attachments/get/99103fdd-252a-4975-b7e8-71bd424e3cb2/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/99103fdd-252a-4975-b7e8-71bd424e3cb2/2/jpg/","webp":"/api/v1/attachments/get/99103fdd-252a-4975-b7e8-71bd424e3cb2/2/webp/","aspectRatio":3.1},"newLogo":"99103fdd-252a-4975-b7e8-71bd424e3cb2","logoAspectRatio":3.1,"code":"the-jbn-group","countryCode":"us","stateCode":"tx","cityCode":"denton","quoteSent":false,"officeId":4243,"officeAddress":"125 Old Alton Dr suite 1","cityFromSearch":6850,"categoryFromSearch":441,"projectRequestCompletedCount":0,"status":2,"badge":null},{"id":1349,"uniqueId":6825,"name":"Spyder Roofing","topRated":false,"rating":5,"reviewCount":63,"categories":"Roofing, Remodeling, Painting","distance":49,"locationName":"downtown of Aledo, TX","quoteAuthor":"ramiro serrato","quote":"Excellent work and attention to detail. These guys were very professional and made the experience very easy for me. They took care of everything and kept me from having to spend time speaking with the insurance company. Once on site, they discovered extra work that needed to be done and took the immediate initiative to handle the situation with the insurance without me lifting a finger. Luis and his crew were very professional and I would definitely recommend them to my friends, family and anyone who needs roofing work.","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":9,"logo":"/api/v1/attachments/get/a0d97e31-fb91-4eab-9188-c09047eb059d/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/a0d97e31-fb91-4eab-9188-c09047eb059d/2/jpg/","webp":"/api/v1/attachments/get/a0d97e31-fb91-4eab-9188-c09047eb059d/2/webp/","aspectRatio":1.1591592},"newLogo":"a0d97e31-fb91-4eab-9188-c09047eb059d","logoAspectRatio":1.1591592,"code":"spyder-roofing","countryCode":"us","stateCode":"tx","cityCode":"garland","quoteSent":false,"officeId":4207,"officeAddress":" 517 S Garland Ave","cityFromSearch":6850,"categoryFromSearch":441,"projectRequestCompletedCount":0,"status":2,"badge":null},{"id":972,"uniqueId":6965,"name":"Tejas Roofworks + Restoration","topRated":false,"rating":5,"reviewCount":203,"categories":"Roofing, Gutters, Waterproofing","distance":68,"locationName":"downtown of Aledo, TX","quoteAuthor":"Corey MacCallum","quote":"I wanted to take a moment to express my gratitude for the outstanding experience I had working with Tejas Roofworks. Nathan took the time to patiently explain the process and set clear expectations from the beginning. His professionalism and dedication to working closely with my insurance company did not go unnoticed, and I genuinely appreciate his respectful yet determined approach during negotiations.\n\nI also want to extend my sincerest thanks to Tejas’s crew for their incredible work ethic and meticulous attention to detail. The way they conducted themselves and the quality of their work left me thoroughly impressed. My new roof is nothing short of amazing, and I owe it all to the hard work and dedication of the Tejas team!\n\nI cannot recommend Tejas Roofworks enough to anyone needing roofing services. 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Brandy hired a contractor to replace the siding on her home in 2022. Unfortunately, while the company had lots of roofing experience, they did not have the expertise to take on a siding project. \n\nBrandy realized something was wrong when she had to stop the crew from putting new siding on top of rotting wood outside her home. From there, her concerns only grew. ","youTubeVideoId":"ETA-BZi9xc0","whatHappened":"

What Happened

Brandy hired a contractor to replace the siding on her home in 2022. Unfortunately, while the company had lots of roofing experience, they did not have the expertise to take on a siding project.

Brandy realized something was wrong when she had to stop the crew from putting new siding on top of rotting wood outside her home. From there, her concerns only grew.

They used the wrong color silicone, left outlets with wires exposed and visible breaks in the siding. She was happy when the job was completed in less than a week, but it looked horrible.

Brandy reached out to the roofer about fixing it, but couldn’t get a response from them. Then she noticed the Directorii sign that had been left in her yard. When she saw our $20,000 guarantee, she reached out .

The Directorii team assessed the damage and helped connect Brandy with a new contractor. All in all, it cost $15,000 to replace her siding for the second time–which Directorii paid in full.

Homeowner Statement

“I contacted [the roofer] and his company first and tried to get them to come back out here to address some of the things I had concerns with. I just kept getting a lack of communication, never getting back with me. They just kind of just dropped it.

I had the [Directorii] sign in my yard and I saw the guarantee that you back the contractor so I reached out through email to start the [claim] process.

I'm very happy with the results. I think it looks great and I’m very satisfied.”

Brandy, Minnesota

\n","createdDate":"2022-04-13T21:08:24Z","comments":[],"previewPicture":{"jpg":"/api/v1/attachments/get/631215aa-a6ee-11ed-afa1-0242ac120003/4/jpg/","webp":"/api/v1/attachments/get/631215aa-a6ee-11ed-afa1-0242ac120003/4/webp/","aspectRatio":1.2},"previewPictureUrl":"https://directorii.com/api/v1/paid-out-claim-list/image/preview/3","imagePreview":"https://directorii.com/api/v1/paid-out-claim-list/image/meta/3","relatedCities":null},{"id":4,"slug":"lisa-brown","link":"https://directorii.com/paid-out-claims/lisa-brown-4","title":"LISA BROWN","description":"\"A contractor damaged my roof. Directorii paid $8K to replace it\". Lisa did everything right when she needed to replace her roof after a windstorm. She searched for vetted contractors on Directorii and other review sites. She met with three different companies to get estimates. The contractor she picked checked all the boxes: they used quality materials, showed expertise in their presentation, were willing to work with her insurance adjuster, and– they were covered under Directorii’s $20,000 guarantee. ","youTubeVideoId":"","whatHappened":"

What Happened

Lisa did everything right when she needed to replace her roof after a windstorm. She searched for vetted contractors on Directorii and other review sites. She met with three different companies to get estimates. The contractor she picked checked all the boxes: they used quality materials, showed expertise in their presentation, were willing to work with her insurance adjuster, and– they were covered under Directorii’s $20,000 guarantee.

After a couple months of back and forth with Lisa’s insurance company, the job moved forward. She was a little concerned to see that the owner was not on site the entire time like he’d promised, but brushed it off. After the work was finished, the contractor informed Lisa they had decided not to install plywood sheathing as planned, even though it was covered by her insurance. Again, she brushed it off. But a few weeks later, the gutters clogged.

Lisa’s husband used a ladder to look at the roof for the first time since it had been replaced, and found a disaster. The gutters were filled with nails, shingles and other debris. When they walked on the roof, they could feel soft spots where the home’s original barnwood planks were rotting, causing wavy and dipped slopes. The shingles were not aligned straight, and several of them were curling up with nails poking through. There were gaps in the roof and underlayment, exposing wood beneath. The drip edge was not secured to the house in several areas–to the point that the entire sections of roof could be lifted from the house. And there were a few sections where no repairs had been made at all, or left unfinished.

Lisa was horrified and sent photos to her contractor, who agreed to come out and personally finish the incomplete sections. He did visit once, but was unable to finish and told her he would come back. Then, he stopped responding. After several weeks, and speaking with an attorney, Lisa hired another contractor to come out and access the damage. What they found was even worse than she’d thought. Not only had the first contractor used the wrong brand of shingles–the roof would have to be completely torn off, plywood sheathing installed and re-roofed. It was at this point that Lisa made a call to Directorii.

The Directorii team assessed the damage she had documented, and reached out to her contractor. He eventually conceded that he needed to make things right. However, Lisa was no longer comfortable with him working on her home. Instead, Directorii connected Lisa with a new contractor and refunded the cost of the replacement– which totalled over $8,000.

Homeowner Statement

“[When we contacted Directorii] we were beyond frustrated, and quite honestly at the end of our rope. Every dime we had to spend to get our roof replaced was gone, our trust had been broken, and we were going into winter with a roof that was subpar at best.

This is not something that a homeowner should ever have to experience. All we were asking was to receive what we were promised. We didn’t want a new roof that was slapped together and repaired because it wasn’t done correctly. We had been extremely patient as we tried to work through it, hoping for a positive outcome, but it didn’t seem to get us anything but more stress and aggravation…

I cannot thank [Directorii] enough for working towards this resolution for me. I’m sure you can understand how stressful this situation has been, and I am extremely thankful and beyond appreciative for your efforts. This is a weight off my shoulders!”

Lisa, New York

\n","createdDate":"2024-06-27T21:11:59.299Z","comments":[],"previewPicture":{"jpg":"/api/v1/attachments/get/631215aa-a6ee-11ed-afa1-0242ac120003/4/jpg/","webp":"/api/v1/attachments/get/631215aa-a6ee-11ed-afa1-0242ac120003/4/webp/","aspectRatio":1.2},"previewPictureUrl":"https://directorii.com/api/v1/paid-out-claim-list/image/preview/4","imagePreview":"https://directorii.com/api/v1/paid-out-claim-list/image/meta/4","relatedCities":null}],"seoContent":{"header":"","content":"","articles":[{"id":44,"name":"Roof Maxx Reviews: A Cost-Effective Solution or Too Good to Be True?","code":"articles/roofing/roof-maxx-pros-and-cons","date":"2024-06-01T00:00:00Z","timeToRead":"5 min","image":"https://i.ibb.co/zVcDkrG/shutterstock-1824276344.jpg","imagePreview":"https://i.ibb.co/k2nvdxQ/shutterstock-1824276344.jpg","description":"Curious about Roof Maxx and its claims to extend the lifespan of asphalt roof shingles? Discover if Roof Maxx lives up to its promises in our article."},{"id":38,"name":"The Comprehensive History of Roofing Materials, Methods, and Historic Roof Types","code":"articles/roofing/the-history-of-roofing","date":"2023-07-28T00:00:00Z","timeToRead":"5 min","image":"https://i.ibb.co/XVmbHSF/shutterstock-268700765.jpg","imagePreview":"https://i.ibb.co/mSQGp6h/shutterstock-268700765.jpg","description":"Discover the captivating history of roofs, from grass-thatched to solar-powered. Explore how roofing materials and methods have evolved over time in this article."},{"id":3,"name":"What Is a Roofing Square? How to Calculate Roof Square Footage","code":"articles/roofing/what-are-roofing-squares-and-how-do-you-measure-roofing-square","date":"2024-10-13T00:00:00Z","timeToRead":"5 min","image":"https://i.ibb.co/dMGw0cb/shutterstock-623894228.jpg","imagePreview":"https://i.postimg.cc/dDTHYD2W/shutterstock-623894228.jpg","description":"Learn what a square in roofing means and master how to calculate roofing squares for material needs and cost estimation with Directorii."},{"id":31,"name":"The Ultimate Guide to Efficient Tiny House Roof Design","code":"articles/roofing/roofing-for-tiny-houses","date":"2024-09-15T00:00:00Z","timeToRead":"7 min","image":"https://i.ibb.co/7y7Y05F/shutterstock-752845090.jpg","imagePreview":"https://i.ibb.co/x5VCr0Q/shutterstock-752845090.jpg","description":"With our comprehensive guide, select the perfect roofing to make your tiny house an aesthetic and cozy haven, shielded from the elements for years to come."}],"cost":{"id":1,"name":"What Is the Average Price to Replace a Roof in 2024","code":"costs/roofing/how-much-does-it-cost-to-replace-your-roof","date":"2024-04-28T00:00:00Z","timeToRead":"10 min","image":"https://i.ibb.co/7SvYf07/shutterstock-1985444369.jpg","imagePreview":"https://i.postimg.cc/NK18JHwX/shutterstock-1985444369.jpg","description":"The cost of a roof replacement varies significantly due to the roof's complexity, the building's height, and waste management. Directorii works directly with pre-screened contractors so you can find the best deals."}},"offerModel":null}}]}]}]