Siding
11 miles from downtown of Valley Springs, SD
John Davis says: „After I posted my initial review, River City Reached out immediately. I was admittedly skeptical about how things would go but I met with them to see how things would go and if we could get things taken care of. I was adamant that I would leave a maximum of a four star review no matter how well they did because of what happened with their former employees. However, after dealing with Elizabeth and the great work she did and how everything was handled I had to leave a five-star review.
We were kept in the loop about everything that was going on and all communications with our insurance company. Our insurance only wanted to do half of our roof, but River City did an excellent job thoroughly documenting the damage and the insurance approved a full roof replacement and gutters.
On the day of the replacement when the roof came off, it became clear that we would need a new deck for our new roof to be installed and to have it up to code. We were worried about how we would come up with the money to pay for a new deck if the insurance wouldn't cover it. Elizabeth took care of documenting everything and communicating with our insurance so that it was covered. They didn't just tell us it needed to be done and that we would have to deal with our insurance to cover the several thousand dollars, they handled everything and they did it quickly so we could continue with the roof replacement so it would be done before the approaching storm arrived. Throughout this entire process Elizabeth knew exactly how to effectively communicate with our appraiser.
The crews were great and professional, and did a great job cleaning up, we have found very little that they missed when they finished. We've had plenty of opportunity to find anything that they missed because we were doing yard work all weekend.
I was also worried we might be pressured into buying something else but that was not the case at all. Everything done was covered by our insurance and the only thing we paid out of pocket was our deductible. There was no attempt to try and do extra work and have the insurance cover the cost or try and have us pay for extra unnecessary work by saying it was needed.
After everything River City and Elizabeth did, I could tell they cared about correcting their former employees mistakes and making things right. Everything was done correctly, they took care of every small detail, and our experience more than made up for our past experience. After that I couldn't in good conscience leave just a four star review, I had to give them five stars! I highly recommend River City Roofing, we loved working with Elizabeth, she won us over and was truly amazing! They will definitely be at the top of our list for our future projects!
My original review is below.
Our roof was damaged in 2022 in the hailstorms and my wife was working with the insurance and River City Roofing to get it repaired because I was gone with the military. The insurance adjuster said half our roof needed to be done, the person from River City said the whole roof needed to be done. I can't speak to the quality of their work because, long story short, the person from River City (don't know their name) stopped responding and never talked to our insurance. Now I'm back and it's been a couple years and I still have to get it done...“ Show more