Plumbing
13 miles from downtown of Renfrew, PA
Steven C. says: „"Sunday morning I had a very unexpected (not that you ever expect it) sewage back up in my unfinished basement and I needed someone to come out immediately as my wife is pregnant (and due this week!) and thus this became an extra detrimental health issue for more than the standard reasons of E-Coli is bad for everyone, but extra bad for at-risk groups (like a pregnant lady and an infant). So, her mom came down and they went out for the day to be away from breathing distance to this stuff. I reached out to my insurance who didn't answer as it was a Sunday and then googled anyone in the area to help me, I scrolled through some poorly reviewed ones on Google and Yelp then saw Roto-Rooter pop up. I had not heard anything bad about them before from friends or co-workers, so I figured it couldn't hurt. Within an hour someone was at the house and was able to unblock the clog and within another hour after that, the Water Restoration people showed up and by 9 PM EST they were finished removing the damaged items, cleaning, sanitizing, and setting up the dehumidifiers, some air cleaner thing, and another box I forgot what they told me it was. The next day they were able to send someone out to begin work on replacing the drains, installing some kind of trap thing for the drains, and a ventilation system. That same day the previous crew showed up to collect their equipment and let the second guy begin doing his part. Tuesday morning he shows back up to finish the remaining work and by 2 PM EST he is completely finished and packed up to leave. So, from around 11 AM on Sunday to 2 PM on Tuesday they were able to get to the house and perform 3 separate tasks/projects. The gentleman who came out Sunday in between the plumbing guy and the restoration people was able to handle all the paperwork and work/is working with my insurance for what all will be covered. Beyond the whole unexpected financial obstacle (that's what emergency funds and supportive families have been a blessing for), they were able to turn a panicked nightmare into a very, very manageable situation. Beyond pointing out where things were in the basement and doing some minor movement of items not affected by the contamination, I didn't need to do anything strenuous and they took care of it all. In a matter of 2 days, I went from "Oh, yeah I have heard of them and occasionally see their trucks on 28." to "Wow, these people are a lifesaver and worth every freakin' cent! I am beyond grateful for them right now and if anything comes up where I may need them again in the future, it is without question I will be calling them first!". So, yeah, 5 out of 5 stars or whatever the rating system is. 10/10 would use again! ...“ Show more