HVAC
20 miles from downtown of Macungie, PA
Tim’s Tips says: „THEY CRUSHED IT!
PROS:
EVALUATION:
I am an amateur HVAC technician and an electrical engineer. They performed a thorough initial evaluation of my old system. They listened to my wife’s complaints about the old HVAC system. Outstanding communication throughout the month-long contractor selection process. I evaluated four contractors. Jason was very knowledgeable about the BTU output of heat pumps at 17 degrees F. We compared the Lennox 3 ton variable speed system to the Carrier version. The Carrier outputs 25% more BTUs at 17F. The Carrier 25VNA4, their top-of-the-line variable speed heat pump, was about 25% more efficient at 17F than the best Mitsubishi unit. They were flexible because they listened to my ever-changing requirements, then quickly sent me cost proposals so I could compare price apples to apples. I got an estimate from a Costco-Lennox affiliate contractor. They were cheaper than New Age Air, so I sent New Age Air a final offer. They almost matched the price, but correctly said the Lennox unit output about 25% less BTUs at 17F. I checked the specs and they were correct. I was afraid the 3 ton Lennox unit wouldn’t be able to heat my home in 17 degree temperatures. They were flexible with the contract and allowed me to make small changes prior to signing.
The other three contractors took 80% less time in evaluating our HVAC system and didn’t seem to care as much about our needs.
INSTALLATION:
They sent a team of six men and five trucks. Installed the system and hybrid hot water heater in 12 hours. This was a difficult install because they had to remove my old geothermal DX system, which had a lot of R22 refrigerant to safely remove. The team helped me declutter my basement, a major feat. We lived here for 31 years so we appear to be borderline hoarders. No one smoked, chewed or smelled of smoke. Polite behavior to me and my family. They thanked me for helping remove our massive clutter.
PERFORMANCE:
The Carrier 25VNA4 SEER 24 system is 10X quieter than the old two-speed system. I can hardly hear it running. The temperature never fluctuates from 68 degrees. They installed the AprilAir MERV 13 air cleaner, which can help with Covid.
CONS
Aggressive marketing. Emails every two days. To their credit, they were the best communicators.
I wanted the most efficient system. However, they pushed the Mitsubishi central heat pump but the specs said the Carrier was 25% more efficient at 17F. Mask compliance was about 80%.
Boisterous behavior: Cussing, loud voices and loud music. However, you could feel the positive team spirit. I was young once. From upstairs, I could hear one guy being vociferously chastised for farting. I gave the man a can of Lysol. LO...“ Show more