Carla Martins Stock says: „Excellent communication. Unfortunately the weather kept pushing back our outdoor project, but they communicated with us every time we needed to reschedule. They showed up on time, on the scheduled date. Unfortunately our estimate was done via text with just photos. The only thing we would change is getting an estimate after they physically saw the space. We ended up needing more fill for our patio which cost more than we thought for the project. They handled ordering the fill and completed the project on a Saturday. They did great work and were detailed oriented. Thank you...“ Show more
Karl Hurtzig says: „These folks were terrific! For years I wanted to replace wall-to-wall carpeting with hard wood flooring. I finally decided to "pull the trigger" and asked The Floor Source to provide me with an estimate. Jordan and Jon came over and spent close to an hour inspecting the area.
I wanted to be part of the project by doing all the preliminary demo and replacement of the baseboard trim after the new floors were down. They listened to my wishes and were receptive to the idea. They then provided a complete description of the work that would be required. This included discussing why my floors creaked and how they would attempt to remedy the issue. Two days later I had the estimate. I was happy with the numbers and chose to proceed.
I spent 2 weeks taking home samples trying to determine what material I wanted. They provided information about the advantages/disadvantages of the different materials I was considering. Once I made my choice, the material was ordered.
Within 2 weeks the material and installation crew arrived. The job was completed in 3 days. The crew (Kenny, Randy and Wayne) were professional, polite and thorough. They paid attention to the smallest of details. Occasionally asking for my input on how they were thinking of handling small issues that arose along the way. They left the house clean on completion of the work.
The flooring has been down 3 weeks already and I am overjoyed with the results. It looks great and there's no more creaking. It's hard to believe that the entire process from estimate to new floors happened in a months time.
The cost was fair, the people were pleasant and the work was well done. I highly recommend The Floor Source...“ Show more
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