Beware: this company is no longer BBB accredited because Nate Ulman refused to address my complaints in any way.
Nate Ulman sent me an unprofessional crew that caused widespread damage and left nails and debris everywhere. One was still working on my roof until well past sundown. Thanks for the liability, Nate!
1. On day one I could hardly leave the house to walk my dog because of all the tools and debris strewn about the front yard and the driveway being blocked for a day and a half by a dumpster.
2. There was a crew member working on the roof until well past dusk. Without their sweep-up of nails and debris, I had to clean it up first thing the next morning so that my dog could be let out without injury.
3. Most people getting a new roof report the job being done in a day. This crew took a day and a half on my tiny 800 square ft. house. After I sent an email about a missing piece of my gutter spout, someone came by unannounced, parked in my driveway in front of my car, replaced the gutter incorrectly, and then washed tar-like hatch marks off of my siding in the back. This left a pale swirling scrubbed-off pattern on my paint. Other dark hatch marks were left alone. I don't know which looks worse.
4. The piece of gutter spout that was reattached doesn't redirect all of the water properly. Some leaks down my siding.
5. A large corner chunk of my back porch stair post was broken off from falling roof debris and thrown away so that I have no way to repair it. Slats of my vintage jalousie window were permanently scratched. The crew also damaged a screen and marked up some windows. Why? Because they used no protective tarps, except for a flimsy fabric one that only covered my front living room window.
6. There were nails left everywhere! I thought I'd finally found them all until I started doing fall clean-up. My rake and leaf blower revealed many more nails, one of which lodged into the sole of my shoe. Another punctured my tire. I continued to find more nails and roof debris (plus cigarette butts) half a year after the job was done.
Nate refuses to answer my complaint to the BBB, even though their dispute resolution supervisor tells me Ulman Family Contracting will lose accreditation status if the matter isn’t resolved. He also refuses to give me a final invoice/receipt, despite me reaching out to him many times.
An honest businessman would attempt to make things right. Maybe it was that I’m a middle age woman living alone, or because I have a chronic disease that makes me look feeble and dizzy, or because I live in a working class neighborhood. I don't know why he would treat me so differently but I'm not having it.
I updated my review to add a photo of the pic his company posted on Facebook. It's further proof that the only path of egress from my house was blocked by large work equipment and roof debris, and that there weren't any protective tarps used to prevent asphalt shingle damage.
I'm also adding a photo of his current BBB standing. It looks like he's losing his accreditation rather than making things right with me. He should be ashamed of himself...
