Paula Sollenberger says: „Matt, Thomas and Art were fantastic. The office staff are always responsive & helpful with everything too. The company has a very customer centric organization & it's obvious no matter who you are talking to. Matt quickly responded to my request for a geothermal replacement quote with a visit to assess and a quote in hand the same day & within hours of meeting with me. He provided more than one option & went above & beyond to answer my numerous questions quickly by email for several days. With every answer he provided pdf files and links to support them. Their quote was very competitive when compared to other geothermal vendors. We had a unique situation that required accommodations probably not normally asked, but every team member made sure our needs were met. The installation happened on the day promised & it was professionally done with complete clean up. Thomas went over all the new technology & assisted with thermostat app that's very impressive. Matt was onsite for the complete installation. We are very pleased & highly recommend consulting with them for your geothermal needs...“ Show more
Judy Lee says: „I needed to have my water heater replaced. I called late in the evening and was set up with an appointment the very next morning. The technician was Austin. He was fantastic! Very professional and caring. He was informative and showed great communication skills. A great people person. He let me know everything he was doing before he did it. He also kept me updated throughout the process of the installation. I will definitely be using this company again for all of our plumbing needs and would highly recommend Roto Rooter & Austin to anyone in need of plumbing assistance...“ Show more
TRiXiE says: „Probably the best company and plumbers I have ever worked with. This was a large job so Nick and Gage were at my home a long time. These 2 were not only professional but also friendly. My husband and I are older so we naturally had a TON of questions and having had bad plumber experiences in the past we were very skeptical. Nick went way above and beyond to make sure we were comfortable and informed, never got frustrated with our questions. All that said, the most important piece of this extremely positive experience was the additional patience and attention given to my 4 rescue cats. My fur babies are all inside cats and the basement is not safe for them. Both Nick and Gage went out of their way to ensure my cats didn't get outside or in the basement and even stopped so acknowledge them and pet them a few times which greatly reduced their (my cats) stress levels. I don't know what kind of recognition program has Zoom has, but whatever it is, both Nick and Gage need to be called out as having the Customer Service levels that EVERY plumber should aspire to. Zoom drain is now my "Go to" plumber for EVERYTHING and anything. LOVE THIS COMPANY!!!...“ Show more
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We are 100% confident in our contractors, that is why every deal is backed up with a $20,000 Guarantee.