Complete residential and commercial roofing services has been the name of the game at Royalty Roofing for more than 10 years. We're your premier source for all types and sizes of roofing jobs and want to be your go-to roofing contractor in Akron, OH. Whether you're putting a roof on a brand new house, replacing your old worn-out roof, or need some general repairs performed, we have you covered. Your roof is the most vital component when it comes to protecting your home, business, and everything inside. Not only can a worn-out or damaged roof be prone to leaking and lead to internal damage, but it can also lead to increased energy expenses by not functioning as a proper insulator the way it's designed. All of your roofing concerns can be put to rest once and for all when you contact the trusted team at Royalty Roofing...
The pervious owner of my house listed new roof, that was not the case when we got a leak! Dominic was very knowledgeable on what we needed and how to get it done, he responded to my every text quickly and with a solution. The men doing the work did a very professional job, even through the rain that came, completing a complete tear down and replacing wood for rotted wood. And then the girls in the office…they made me feel like family through the whole process! I cannot say enough good for this company! Thank you Royalty Roofing...
a month ago
Royalty Roofing got the job done quickly, professionally, and with great communication. I could not be more happy with their work. Tayte was my point of contact throughout the whole process, and kept me incredibly informed and made sure I was comfortable with each step of the process. Michael Knapp and his team did the work on my roof, and were punctual, polite, and professional. Thank you to the whole Royalty Roofing team for a job very well done...
2 months ago
I am one that hates to say negative things about a company. My experience with this company has been so bad that I feel obligated to warn others that they may be taken advantage of. If you choose to go with this company, make sure anything that is verbally communicated to you by a sales representative is recorded and documented. They will promise you the world and not deliver.
The colors that we had discussed with the sales representative were not what was ordered. We were willing to compromise and accept the main color offered. They did replace the accent color but it came with many headaches. We were repeatedly told two weeks, after 2 weeks no one called or showed. We called the office, we were told 2 more weeks. Then we were told 2 more weeks. Then a manager called to ask why I “keep calling”. She then said that I was wrong about 2 weeks (despite that is what I was repeatedly told) and that the siding would take 6 weeks. She then (more than once) told me she would call back when it arrived, but I had to call her each time.
When we were quoted for siding, we were made to believe that the siding would cover all of our old siding. When the installers were done, there was a gap between the top of the siding to our roof of several inches. It was allowing water and debris to go behind the new siding. The installer told us that the trim that needs to go along the top was not on the order.
When we called the office they sent the salesman back out. He told us yes, this looked incorrect and that he would get it taken care of. He took pictures and left. We never heard back from him. When I discussed it with the people over the phone, they had no idea what I was talking about. They then told me to discuss it with the installer. The installer said he did his job and it was not on the work order. So now I have an incomplete job. The salesman (Brandon) apparently left items off our order and now we are left trying to figure out how to fix the situation. We were told we were getting a complete siding job and paid expecting a complete job. We picked this company based off of what we were told. Why would we pay 17k for an incomplete install?
We have been dealing with this since February. It's now September...
6 months ago
I hired Royalty Roofing when my roof and siding retained winter storm damage. It was really a stellar experience. They stepped in and took over dealing with my insurance company. They were on time for every appointment. They kept me in the loop during the wait for insurance approval, helped me choose materials & colors, and were always proactive about communicating. They we’re flexible about everything and totally professional and knowledgeable. My project manager Delilah was the best. I thankfully won’t need another roof or siding for years, but if I did, they’d be my first call...