Daphne Reeves says: „I heard my sump pump humming/buzzing at around 6:45am. I called 1 Tom-Plumber and the agent picked right up after the first ring (and she was really kind - I did not get her name). By 12:45pm Matthew Pieper and John (didn't get his last name) were absolutely fantastic!
These gentleman were amazing! They helped me understand more about sump pumps, what to listen to, and what to watch out for in the future. The pump was installed in less than 30 minutes. The guys were clean and courteous! They also gave me information on other services I could get done in the future.
I am so grateful to them! They just pulled out my driveway, but I told them I was filling out a review first, before I did anything else!
If management is reading this - please consider acknowledging Matt and John. Good customer service is rare these days and these guys were outstanding!
I will always choose 1 Tom Plumber for my needs in the future, and I let my friend know about them as well.
Thank you to the 1 Tom Plumber team - I appreciate your hard work and dedication. I know working with customers (like me) that have anxiety about plumbing issues can be difficult, but you all are doing a great service to us who have no or limited understanding of plumbing...“ Show more
Tee says: „Benjamin Franklin Plumbing was everything I could’ve asked for and more. Ethan was so respectful and happy to answer all my questions!! He kept me updated through out the entire process & made sure I was informed of all my options. He definitely showed me he takes pride in his job and his attention to detail in his work shows! He replaced my shower handle stem and handle. Complete Install of a new main water shutoff with a pressure regulator valve, and an expansion tank, both of which entailed very restricting and difficult location and placement. Luckily Ethan’s positive attitude and efficient work relieved the stress of such a big, unexpected repair. Great experience. Absolutely happy with my choice. 100% recommend. 10/10...“ Show more
Mary Rose Zink says: „The Patterson brothers are exceptional. I never doubt their expertise, their trustworthiness, their recommendations and their work. I have used them for about 20 years and recommended them to others with no problems. I am an old woman who needs quality an trust in my support services and find them excellent...“ Show more
Kenneth Shaw says: „Jeremy was very friendly, straightforward and thorough in checking on our issues and explained what needed to be done very clearly. He also provided us with 3 possible options for the repair. Excellent, personable service from a very knowledgeable technician. This is the first time we've worked with your company, and we are confident we made the right choice.
I will add that Steven and Austin started the job today. They arrived on time, explained what they were going to accomplish and did that in far less time than expected. We were especially impressed by their friendly demeanor and thorough explanations, as well as their willingness to listen to and accommodate what we want.
They finished the job well, and Steve came back out today to add some finishing runways. The company responded quickly and Steve was awesome from start to finish...“ Show more
Travis Snyder says: „Jacob Quallen deserves high praise for his exceptional work replacing both our water heater and main shut-off valve. His professionalism, expertise, and attention to detail were evident throughout the entire process. From the initial assessment to the final installation, Jacob demonstrated a thorough understanding of the task at hand and ensured everything was completed to the highest standard. He arrived promptly, worked efficiently, and took the time to explain each step of the process to us. Jacob's friendly demeanor and dedication to providing top-notch service made the entire experience seamless and stress-free. We are extremely satisfied with Jacob's work and would highly recommend him to anyone in need of plumbing services...“ Show more
Jeff Williams says: „Luke arrived introduced himself and was very polite and proffesional. Luke accessed our issue and then explained what he could do to unclog our main sewer drain and gave us a price. We accepted the price and he got started immediately. Luke was very careful not to make any mess when bringing his equipment in our house. He was able to unclog the drain rather quickly and then while he was cleaning out his equipment he ask us to run every faucet in the house and flush every toilet multiple times so he could confirm everything was flowing well.
He then ask us to fill the washing machine full of water and drain it. Everything is flowing perfectly. Luke did an awesome job. He is a very good, neat, polite and professional plumber.
Keep Up the Good Work Luk...“ Show more
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