Mr. Rooter Plumbing of Mansfield

****Edit- after I posted this review, the pluming manager of Mr.Rooter reached out and made things right. They were here within the same week I posted the review below to level out the dirt mound in our front yard, without any cost, and it looks soooo much better. They are also refunding us the $1,800 we felt we were owed. They were extremely apologetic and sincere when they said that the service we received wasn’t how they do things, and that they had had some issues with particular people that apparently don’t work there anymore. We feel they made things right, and explained why things went wrong in the first place and have addressed those issues internally. Thank you so very much Dustin for your quick response and making us feel appreciated again! Original review below- Unfortunately, over 6 months after service, we are still very upset with the outcome of the work done on our home by Mr. Rooter. We had an emergency septic overflow into our basement on Thanksgiving day, resulting in over $26,000 in repair costs per Mr. Rooter. While they quickly fit us in for work (one of the few positives), we feel like we were purposely misled and confused regarding necessary repairs, charges, etc. by Nick, the salesman. We still feel there was a $1,800 over charge for something Nick told us would come off the bill if we decided to replace the septic lines. We strongly feel the additional plumbing work we had done could have been done better, but the guys working at our house were rushed to complete the job so they could get their paychecks due to how Mr. Rooter pays their employees. The concrete that was poured is uneven and dips in places, and had to be reworked by our flooring contractor before flooring could go down, and it’s still not great. Mr.Rooter vehicles were parked in our driveway and roadway 1-2 hours before and after work was done, causing us to wonder if we were charged for idling trucks on our property. A huge uneven mound of dirt was left in our front yard, they tore up landscaping and plants and didn’t put them back well, didn’t tell us what the new pipe coming out of the ground was, and told us to call them this spring and they would come out and help level out the dirt. I called last week and the guy said it was a separate service and they could come give me an estimate. We said no thanks, as we will not have them on our property again, and highly recommend looking into other local plumbers for septic line and plumbing work...

AJ did a fantastic job for us. Our water heater was a nightmare getting out and new one installed. Be happy n grateful you have him as an employee! Very knowledgeable. Bart was also very nice who did our payment arrangements. Be grateful you have him as an employee as well...

Micah was pleasant, professional and thorough. He explained what he was doing and why. It was not an easy job or a clean job. It took an entire day and into the evening. He cleaned everything up. He is a valuable employee with good work ethics. Thank you Micah...

My sink drain was finally unclogged! And water is flowing like it should. The job was done quickly and efficiently. I am 100% satisfied with the job. I would use the service again in the future if necessary...