Plumbing
11 miles from downtown of Magnetic Springs, OH
Erica Young says: „The 5 star rating is for my tech, Fred, who was friendly, courteous, and knowledgeable, and very skilled.
That said, I SCHEDULED a service (non emergency) on Friday for today (Monday) and was given a window of 8 to 10 am. No one called to inform me they were running late and when I did call after 10:30, I was told they could not estimate how long it would be. I rescheduled from 5-7 pm tonight. I received a text at 4 saying someone would be there in 30-45 minutes and it was well over an hour before the technician showed up (who they dispatched from an hour away). When I called, I was told the technician would get there when he got there.
In terms of the work, Fred did a great job. In terms of the communication and customer service from the dispatcher, I am beyond disappointed and will not be using them again...“ Show more