Wind Bender Heating Cooling Plumbing LLC

Very professional, Art came out to inspect my toilet. He had a nice demeanor and was well educated. He explained to me what needed to happen to correct the issue. Will use again and recommen...

Windbender installed a new minisplit system for us. It immediately leaked and did not work. Over the next year they were out repeatedly to "fix" the system but it continued to leak and stop working. They were unable to repair it after multiple visits. After one year, they said it wasn't their problem anymore and would start charging us to repair it. When they came out the last time they said there was no leak. "What is wrong then, I asked. "It's out of refrigerant." "But there's no leak I asked?" "Yes, he said, no leak." They then said that if we wanted then to find the leak (that supposedly didn't exist) it would cost us $2800 + $220 for the drive. This is a new system still under factory warranty. The new owner of Windbender said he would not be responsible for anything he did not install. He offered to sell us an entirely new system. The new owner refuses to even look at or work on this system that his company, Windbender, installed incorrectly or was unable to repair. So we have a new system that has never worked correctly, does not work now, and the company that installed it refuses to repair or replace it under its warranty. This company is dishonest, unethical, and they will not do the right thing if they can wiggle out of it...

Had service back in July and repair didn’t last. New owner contacted me himself and explain the situation and offer to come fix it himself!! Matt the new owner didn’t pawn this off to someone else. True character and show of commitment to old and new customers!! Made me change my mind going forward that the company under new leadership is open to help and follow their core values! Very impressed on how Matt is taking care of the situation and express concerns when it isn’t his fault from the previous repair but he is stepping up and making it right! It’s hard in today’s world to see this kind of ownership and passion for their business. I will now gladly refer wind bender to my neighbors/friends/and family going forward due to the phone call from Matt to make it right. Appreciate the call and service help! 100% recommend and support local family business!!...

Matt, Thomas and Art were fantastic. The office staff are always responsive & helpful with everything too. The company has a very customer centric organization & it's obvious no matter who you are talking to. Matt quickly responded to my request for a geothermal replacement quote with a visit to assess and a quote in hand the same day & within hours of meeting with me. He provided more than one option & went above & beyond to answer my numerous questions quickly by email for several days. With every answer he provided pdf files and links to support them. Their quote was very competitive when compared to other geothermal vendors. We had a unique situation that required accommodations probably not normally asked, but every team member made sure our needs were met. The installation happened on the day promised & it was professionally done with complete clean up. Thomas went over all the new technology & assisted with thermostat app that's very impressive. Matt was onsite for the complete installation. We are very pleased & highly recommend consulting with them for your geothermal needs...