Roofing, Siding
13 miles from downtown of Hinckley, OH
Bethany Monteiro says: „We are so grateful for the work that Home Genius Exteriors (HGE) Cleveland did on our home! As you can see in the before pictures, our roof was incredibly old in a deplorable state. When it rained really hard, water would seep through. We just didn't have enough financially to afford another roof...it was SO STRESSFUL!!! HGE left a post-it note on our city trash can with affordable roofing promotions, we researched them online and found so many happy customers, and a neighbor raved about them as well. We gave HGE a call and the phone customer service was awesome, supportive, and understanding of our situation. HGE sent someone out to our home within 24 hours. Our sales representative, Adam, was kind, informative, and no BS. He saw that we needed a new roof, he wanted to help us get a new roof, and he sat with us to help us figure out an affordable option for our family with no judgement, and no uncomfortable nor unnecessary sales pressure that we've so frequently got before from door-to-door sales people. Once the project was contracted, Adam stayed in touch with us until the project supervisor, Keith, got in touch (within 2 days) to explain the next steps of the project. The dumpster service was good too! The driver arrived with our dumpster to coordinate where to leave it, and picked it up promptly after the project as well. Keith and the roofing team were awesome! They were 100% respectful on our premises, efficiently completed the roof (midnight plum color) within 12 hours, and thoroughly cleaned our yard afterwards. And it was a M'F'ing hot day!!! Keith called to schedule the new gutters, days later they were installed, but the wrong color! Whoops! But no problem at all! I called and informed Keith of the mistake, and he handled the issue professionally, a couple days later the incorrect color of gutters (white) were removed and the correct color gutters (black) were replaced within 2 hours.
Our home looks gorgeous, modern, and best of all....it feels SAFE now!!! We love the ventilation now so our hot, stuffy attic can breathe. We love rain, and it was sad that rain stressed us out so much before....but no longer! It can rain as much as it wants and we can enjoy it now, knowing that our home is safe and more efficient now.
If you're considering going with HGE, go for it! We had a fantastic experience with them and with every one of their employees from start to finish. Even with a mistake, it was handled swiftly and with professionalism. We highly recommend! If you struggle financially as well, they can help you find options that will work for you! Thanks Adam, Keith, roofing/gutters team, and everyone else we interacted with at HGE! Overall, the best part about this experience is that we didn't feel at any point that we were interacting with "A Company".....we felt throughout the entire interaction that we were being embraced by REAL people, who were REAL about their work, and REAL about wanting to help us...“ Show more