TRiXiE says: „Probably the best company and plumbers I have ever worked with. This was a large job so Nick and Gage were at my home a long time. These 2 were not only professional but also friendly. My husband and I are older so we naturally had a TON of questions and having had bad plumber experiences in the past we were very skeptical. Nick went way above and beyond to make sure we were comfortable and informed, never got frustrated with our questions. All that said, the most important piece of this extremely positive experience was the additional patience and attention given to my 4 rescue cats. My fur babies are all inside cats and the basement is not safe for them. Both Nick and Gage went out of their way to ensure my cats didn't get outside or in the basement and even stopped so acknowledge them and pet them a few times which greatly reduced their (my cats) stress levels. I don't know what kind of recognition program has Zoom has, but whatever it is, both Nick and Gage need to be called out as having the Customer Service levels that EVERY plumber should aspire to. Zoom drain is now my "Go to" plumber for EVERYTHING and anything. LOVE THIS COMPANY!!!...“ Show more
Judy Lee says: „I needed to have my water heater replaced. I called late in the evening and was set up with an appointment the very next morning. The technician was Austin. He was fantastic! Very professional and caring. He was informative and showed great communication skills. A great people person. He let me know everything he was doing before he did it. He also kept me updated throughout the process of the installation. I will definitely be using this company again for all of our plumbing needs and would highly recommend Roto Rooter & Austin to anyone in need of plumbing assistance...“ Show more
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