HVAC
14 miles from downtown of Hartford, OH
Jennifer Alltop says: „As I begin this, I’m almost certain I will reach the maximum characters allowed for a google review. I want to fully express my gratitude toward the kind, hard-working service people at Uptown. In the wee hours of Oct 17th, a cold spell had come through and alas my furnace would not start. A friend of mine recently had her furnace serviced through a competitor that her home warranty uses. As I work from home, I would be home all day except a 30 min timeframe to pick up my daughter for the service. Let’s just say that ended up with my daughter taking an Uber home as they came at the only time I said I would be gone. Immediately, I was taken aback by what this repairman said. I realize my furnace was quite old, but a Lennox Pulse isn’t exactly a unicorn as he so rudely called it. When I said I wanted it repaired, “I see you like to get every dollar you can out of things”. He didn’t mean that to be a compliment either. The final kicker for my never been married self “ Did your husband look at this?, he asked. I believe this guy thought I had a home warranty and was forced to use his company, so it was no holds barred on the nastiness. He left me feeling completely defeated a feeling I so rarely feel. I searched out my community’s Facebook page, and Uptown lit it up. Anytime someone asked for a HVAC specialist, there was always a recommendation. So I called and was told Nate would be on his way. Yes my 1986 furnace had lived a good life, but unlike the other repairman, Nate had worked on them before. He assured me if it was fixable he would indeed fix it. Unfortunately, after almost 40 years of a life well-lived, my furnace was too tired to go on. When Nate left my home, I knew for certain that Uptown had my seal of approval. Now on to getting the money to replace both units. I called the company and the receptionist was just as kind as Nate. Her family lives in my neighborhood and does the cool Christmas houses. That fact isn’t relevant for this post, it’s only added because I failed to record her name. After unsuccessfully dealing with my 401k for over 1 1/2 months, I decided I would try the financing Uptown lists. In under 5 mins, I was approved, had the papers electronically signed, and set up an appointment. Two amazing men showed up to replace the units, one I believe was named Dave. He asked if he could listen to music. Sure I said, play it loud if you want. So for the next few hours, I enjoyed songs I hadn’t listened to in a while as they worked tirelessly. They arrived at 8 AM and as 3 o’clock approached they wrapped up. I said goodbye to my 1986 Lennox Pulse and 1997 A/C, they had served me well. Now on to bigger and better. Upon leaving, I reached out my hand. Dave (I sure hope that was his name) said his hand may be too dirty, but in my life a days hard work deserves a good hand shake no matter what. The entire experience with Uptown was top notch, the gold standard if you will. From the repair folk to the receptionist, to even the third- party financing they use, just a group of classy, kind people. In the world of HVAC, be an UPTOWN...“ Show more