Delaware Heating & Air Reviews - Delaware, Ohio

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Ross Borstelman

2 months ago

5.0

Outstanding service from start to finish. My air conditioning went out at 2:45 PM on a Friday and my wife went into labor 15 minutes later. I called for help from the delivery room at 4:00 PM, and was greeted by helpful reps who were able to send a technician to my home by 5:30 PM. At 7:00 PM Eric called to let me know the unit had been repaired. As a new father, it was a huge relief to know my family would return to a comfortable home...

Michael Walton

a month ago

5.0

Had Scott come out to do a diagnostic and estimate on a new HVAC system. He was very knowledgeable, explained everything, and answered all my questions (even after he left). He explained how the company gives to charity through its profits for purpose initiative. Very happy with the work Scott did for us...

Amy Hulse

3 months ago

5.0

We will use Delaware Heating & Air for all future service needs!  Our air went out just when the heat wave hit and they were able to schedule us for service quickly.  The technician, Mitch, was on time, very polite and explained the issue and repairs needed in detail.  He had our air back on within an hour and the price was reasonable!  Thank you...

Corey Coffman

3 months ago

2.0

6/20 Update: Unfortunately I feel I should update and lower my review. I had Five Star to my home 4 times so it's a bit too much to add all details.

In summary, we had a new Thermostat installed, first few calls were to repair that which went really well. Great service to get it working correctly.

A week later we noticed the house not cooling and I found my coil frozen. I had them out one more time (different tech). He said my system was 6 lbs low on Freon and quoted me almost $1k to fill it but recommended against it. He instead suggested a brand new system for ~$11k. He said he couldn't find the leak but that he could see the service pictures from the last tech that showed all the pressures were correct. He suggested we had lost 6 pounds in about a week and at that loss rate, I needed a new system. I explained I wanted to try and fix the leak and buy myself a year or two as the budget was tight on the new house. No agreement was reached. I did receive a follow up call to push buying a new unit.

I called a different company and explained the situation. They were able to come service the unit. For less than $200 they added only 2 lbs. of refrigerant and also found no leak. Unit has been running perfectly for over a month now and keeps the house nice and cool through this heat wave. I know this isn't a long term solution but was exactly what I needed. Pushing for too much freon at an exaggerated price to try and sway a customer to a brand new unit is questionable.

Original Review: Called late Sat, tech came early Sunday. Very knowledgeable and helpful. Corrected the issue and also explained a lot about the system I didn’t understand. Will certainly call them next time I need service...