Plumbing
19 miles from downtown of Burton, OH
Chan Mi Lee says: „Wilson Plumbing was professional, prompt, on-time, and no change in the estimate vs the final amount I paid. I changed the bathroom knobs, faucet, and the showerhead as there was a small drip even after closing the water. I always get nervous with plumbers potentially charging extra or saying something different on the day of the job. But the staff were friendly and always responded to my phone calls. They actually waived the visiting fee as a promo, which was really nice, and they gave me a number of options with different designs, with and without their membership (which comes with discounts and annual tune-ups). Once I made a choice with the quote, it stayed exactly the same. They always let you know who is coming to your house with a picture and full name of the plumber, and give you a courtesy call like 30-40 min ahead of time. I think this is very considerate of them for the customer. For both estimate and the actual job, both plumbers came right on time (it was two different people). Also I was initially told that the job will take 5-6 hours, so that's what I had told my Property Manager for the water shut-off. Adam, however, finished it in like 2 hours (for the part requiring the water to be shut off for the whole building), and was extremely experienced. This helped to minimize the inconvenience to my neighbors. He even checked one of the common valves for me and told the Property manager (who was on site) that it may need replacement as it serves mutiple units. I felt that Adam took the job more than as a job, and he really cared about the safety of his customer as well as those in the building. The final payment I made was exactly same as what was originally quoted, the water drip was gone, and the whole job was finished before noon. The only thing to mention is that they had to remove part of the wall to access the pipe from behind and they don't do wall replacements. They did try to minimize the size of the square hole. Just mentioning for future buyers/customers, so they are aware of this. Otherwise I'm happy with the service from Wilson: it was hassle-free. Would recommend and I would get service from them again...“ Show more