HVAC
19 miles from downtown of Beloit, OH
Leon Jacks says: „** UPDATE Marc Jr. reached out and made everything right. He came out and finished everything and I am impressed with how situation was handled. **
I had Advance come out in June 23', I believe the month was, and the serviced my A/C unit and I signed up and prepaid for them to come out in winter to service my heater. The person that came and serviced the a/c was awesome, he explained things and took pictures and all of it. Very happy with that portion. December 23' had came and I had not heard anything from them about servicing heater. I made numerous phone calls and left messages without being responded. I ended up leaving a message saying I needed my heater serviced and said nothing about the prepaid plan, the gentleman called me back in about 10 minutes. He came out Feb 5th and checked out the heater, told my wife that it needed a part and he would be in touch the following week....have not heard back. I have been calling and leaving messages on both phone numbers provided. I have even gone to their office on Mt. Pleasant and nobody there any of the 7 times.
I had contacted originally because local place and 5* reviews all over. I am not the kind of person to give reviews like this, but I am not sure what else I can do...“ Show more