Plumbing, HVAC
20 miles from downtown of Tunnel, NY
Nicholas Petrilli says: „My wife and I recently moved into our home, and with it inherited a 25 year old air conditioner. Scheduled a tune up, and another company found it had a leak and low pressure and was unlikely to make it the rest of the season. We started getting quotes and that's when we had Arctic Bear by.
In terms of the sale, they were extremely competitive, quoting us a 16 SEER2 Trane unit for the same price other companies were giving us for a 13 SEER unit. We agreed and their tech Daniel was out with his team in about a week. Daniel and Arctic Bear did a fantastic job with the install, moving the AC location to a better spot on the house and working efficiently.
After they left, my garage door wouldn't close and after I thought going through everything, I thought they might have hit a wire when moving the AC power. I told Arctic Bear and Phil, their installation manager, about my concern and they absolutely stood by their work and stated that if they caused the issue, they would cover the electrician cost. Well, I was a fool because that electrician discovered that a hidden GFI had been tripped during work and I didn't know my house well enough yet to find it. I was gladly willing to pay myself for having doubted Arctic Bear after the job they did.
Reasonable prices and quality service has me a dedicated Arctic Bear customer, and I plan to use their maintenance program going forward to keep my new AC in top shape. Highly recommend you give Arctic Bear a call...“ Show more