Siding
17 miles from downtown of East Bloomfield, NY
Felisa Turner says: „Erie recently done a complete tear off and roof install, one word regarding service….EXCEPTIONAL! Erie exemplifies the definition of customer service. From the moment Erie walked through the door to talk to me about their product, which included a detailed inspection of the roof and attic, the company, the products they use, and their commitment to standing behind their work…EXCEPTIONAL! The crew to complete the tear off and new roof install, and cleanup, I could not have asked for better. Upon the roof having been removed, the lead point of contact took photos of damaged areas, large sections of wood had to be removed and replaced. While outside speaking with my neighbor and also watching the crew work, my neighbor spoke on their attention to detail. The lead point of contact communicated with me several times throughout the day, and was always accessible by phone during the times of having to step away. I started the roofing journey with multiple companies in mind, the final decision to use Erie, it was the right decision, and came with peace of mind. Post install, and post the crews departure, I met with the lead point of contact to review all details of the completed job, and answer any lingering questions. Erie assured me of their continued dedication and commitment, and to not hesitate to outreach for any reason, no matter how small, or even if only a question. Yes, I believe them. I feel confident that Erie realizes customer service doesn’t stop once the job is completed. In actuality an organizations commitment to customer service is maintained post the completion of the job, thats when the “real” organization has every opportunity to define who they are! I hope to not have to call Erie, however if I should have to, I’m thankful that I can say today, Erie will come through, again it’s having that peace of mind. If I could give Erie ten (10) stars I would...“ Show more