Roofing
17 miles from downtown of Cedar Crest, NM
„Kelly says: I knew I was going to need a roof replacement, at some point in time, as the house I moved into two years ago had a roof that was 21/22 years old. As a result, I was not looking forward to this daunting task until one day I was speaking with one of my co-workers, who recently had his roof replaced, shared his positive customer experience that he had with Desert Storm Roofing.
Therefore, I took the plunge and contacted them. I was totally in shock as I received a response from the owner – James, within the same afternoon, which now a days, that timely response is pretty much unheard of.
Due to my schedule, I met Desert Storm Representative – Dmitri a couple of days later who was an awesome “quarterback” with my insurance company, as I had never filed an insurance claim. Dmitri, myself, and the insurance company adjuster all worked together regarding my roof replacement. I could not believe what was happening as the process was pretty seamless.
Then, I had a decision to make regarding whether to re-install new shingles or having a pro-panel (metal) roof. Dmitri was very patient with me as I needed a few days to decide. Final result: Pro-Panel.
The day of the roof installation, the owner - James, Dmitri, Jessie, and Jose were so professional and amazing when interacting with them, as they kept in constant communication with me. In addition, their customer service was outstanding, which I cannot remember the last time a company has demonstrated that.
Furthermore, I was extremely impressed that the owner - James placed a porta potty, on my property, for his employees to have access to a facility, which illustrated that not only does James care about his clients but he cares about his employees too in maintaining a sanitary environment.
If you are looking for a reputable roofing company, I recommend this amazing company. So, give them a call...“ Show more