Plumbing
7 miles from downtown of New Castle, NH
Tony Ruvido says: „Impressive team work! Our water heater went down over the weekend. We called around for emergency service and Heritage’s 24/7 service was the only one that gave us an appointment. They explained the best they could do at that time was have a technician come by Monday afternoon but then called first thing Monday morning to say they’d have someone out within the hour. Evyn Norman arrived first to assess the problem and although it was not the news we were expecting, he was very professional, informative, took time to show us multiple issues, explained options, offered to look around to make sure there were no other visible issues and gave us time to process. After we determined the best course would be to get a new unit, he explained there was a promotion to help and clearly detailed how everything would work. He also made sure he worked quickly with the office to line up his teammates to get the entire job completed that day before he left. Andy showed up shortly after to help get ahead on the job that Chris Argue was coming to complete shortly thereafter. Again both of these technicians were also very knowledgeable and answered all our questions. The entire Heritage team worked together and quickly to get us up and running with hot water that same day. We are very pleased and highly recommend Heritage and will use them again! - Ana & Tony Ruvid...“ Show more