HVAC
14 miles from downtown of Smithfield, NC
Barretta Haynes McLean says: „I rarely post reviews, but I felt it necessary to share my positive experience with this company. I will make this as brief as possible. I have a very old hvac system, and beginning in April my husband and I began getting estimates hoping our current system would last until the fall. We had not made a decision regarding who we would hire to install the new unit.
The air conditioner was working well all summer until I came home around 5:30 pm last Thursday and the temperature was 78 degrees. I called a company close to my home and they sent someone within 1 hour to see what the issue was. The technician come out and said he wasn't sure what the issue was but the air was back on. I was so relieved and grateful because my mom lives with us. When I arrived home on Friday evening, the temperature was again at 78 degrees.
I searched again for another company close to home and decided to try Home Comfort Systems. Although it was after 5:00, they were able to find a technican, Johnathan that was willing to leave his last job and stop by the house to see if he could get the system going. He was there until dark. Finally, he came to the door and said I am so sorry, but I am not sure what is going on...I thought what I did would work, but it is not working. He then said let me check your thermostat again and he reset it. He apologized again, but he said I called my manager and we can both come back tomorrow at 8:00 am Saturday morning to look at it together. He was very concerned that we would not have air and asked if I needed a fan. I told him I had a fan in the garage and I would see him tomorrow morning at 8:00 am. I then realized I had not paid him and asked how much do I owe you he said don't worry about it we will back in the morning. As soon as he left, I went to the garage and got the fan and took it upstairs to my mom, I heard the doorbell ring. It was Johnathan. He said as I was getting ready to leave and I think the unit came on, can I come in and check your vent. The air was working!!!!! The air has worked since. When we met on Saturday, Dustin and Johnathan discussed the good, better, and best estimates base on our needs, and budget.
I am impressed by them taking the time to meet with me while ensuring that the unit is working as best as it can. They are both compassionate, have integrity, and diligent. I would highly recommend this company to my family and friends...“ Show more