HVAC
9 miles from downtown of Otto, NC
April Parker says: „Amazing service starts with the wonderful receptionist! She is amazing every single time I call to schedule my maintenance or or occasional repair. She always has a smile in her voice, never letting you sit on hold for more than a minute or two, and transfers you to the right person the first time. Always a great first impression for this company or any company.
The A/C technicians are always time, courteous, knowledgeable, friendly, easy to understand, explained my options & my warranty, as well as ordered the parts I need for the repair.
Ken & Noah have been taking care of my system and got everything fixed after two visits. The first visit was to diagnose the problem, explain my warranty, what the next step would be, how long the repair would take, and how long the parts would take to get here after ordered.
The service visit was the actual repair. In total it took 6 hours: system shutdown, evacuation of the system, removal/replacement of faulty parts, welding of said parts, pressure testing of system, replacement of refrigerant.
They were great, took care of everything quickly, things are working great. The guys rechecked the wall unit, filters, and reminded me that that their work is covered under warranty as well as the units warranty. Highly recommend...“ Show more