HVAC
8 miles from downtown of Mount Ulla, NC
Intercede Care says: „I met Ann at a BNI meeting last year. We exchanged cards but never connected. Fast forward to this year, and I needed my AC repaired. A great friend of mine, Mark J., reconnected me with Ann, whom I contacted at 11:30 PM. Not only did she answer, but she was also extremely friendly. She could have directed me to call the office in the morning, but she didn’t. Instead, she actually talked with me and provided steps to take while I waited to get scheduled.
The next day, I called the office and began to share what I needed. Susan replied, "Is this XXXXXXXX?" I was surprised and replied, "Yes, it is." She explained that she had all my information and the only thing left was to schedule the appointment. (A heating and air company that works around my schedule!) I shared my availability, and to my delight, she stated, "Okay, we will see you today. Would you like a call 15 minutes prior to arrival?"
Not only did I get notified, but I also received a picture, and they were on time. Billy asked me a few questions and went to work. He identified the problem and repaired a few other things unrelated at no additional charge. If you want a company that goes ABOVE and beyond, please give Aire Serv a call. They are friendly, punctual, and exceed expectations. I contacted two companies last night. While both offered to service me, only Aire Serv delivered. I spoke to Aire Serv four times today, and the other company has yet to make contact.
Aire Serv will forever have my business due to the impeccable service they provided...“ Show more