Roofing
17 miles from downtown of Julian, NC
Ruth Spaulding says: „In the fall of 2023 I happened to be walking with a friend in a nearby neighborhood and noticed the Big Bear Roofing truck. I knew we would have to replace our roof in the near future as it was getting older and showing signs of wear. As I snapped a photo of their contact info, a voice from up above (the roof of the house we were in front of) shouted down, "Ask for Adam McNamara!" I put Adam's name and contact info in my phone and then forgot about it.
However, after some strong winds just a few months later, we had damage to our fence, roof, and a gutter. I had asked some friends who recently had roof repairs completed who they used and would they recommend them. All said a company and that they would NOT recommend them, in fact, stay away from them.
Then I remembered the note in my phone. Before calling Adam, we checked the reviews and were pleasantly surprised they were all 5-star. So we called. Adam answered right away and was extremely responsive. Neither of us had ever submitted an insurance claim and were unsure how to proceed, especially since there were multiple kinds of repairs. Adam quickly stepped in and helped us navigate the entire process, sitting with me while we called the insurance company. Big Bear even has their own former insurance claim adjuster on staff to be there when the insurance adjuster comes to ensure that nothing is missed.
Adam is available and responsive via phone, text and email. When a meeting or the repairs are scheduled, everyone shows up as planned (there was one sub-contractor for the fence who didn't show up and Adam made sure it was taken care of even though being on vacation). The roof was completed on one day.
Big Bear acted as our general contractor on all the repairs even the ones that were not roof-related. Adam personally got up on the roof to ensure the repairs were completed fully. HE had the painters repaint our garage ceiling when he didn't think it was up to par. All repairs were done within the parameters of the insurance claim even including an upgrade to an architectural shingle from our original 3-tab shingles, at no extra cost to us (just our deductible).
We HIGHLY recommend Big Bear Roofing and Adam McNamara and their team. Thank you...“ Show more