Plumbing
12 miles from downtown of Ponce De Leon, MO
Mike Porter says: „I came home Friday evening excited for the weekend, except my wife greeted me with a half-hearted smile. Well she proceeds to show me the kitchen sink backed up. No biggie, I'll just snake it out and go on with my weekend. I'm no expert, but I've had plenty of experience with clogged pipes. Well, a 25 ft snake, a 50 foot rental sewer auger, and a wasted saturday and I still couldn't get it unclogged. So I call a number that I thought was another place, but turned out to be Roto-Rooter and boy was I glad I did. Will Grubbs was outstanding. He came in assessed the situation, crawled under the house to make sure the layout I told him was correct. He laid out a couple of options and up-front pricing, which was reasonable and didn't push any one or the other, I told him what I wanted and he got to work. He was very respectful, and made sure everything was covered before he started. Took him around 10 minutes of course and was done. We went to the clean-out outside and made sure everything was flowing smooth and it was. I normally don't write reviews, but my experience was so good I wanted to leave a few words. They weren't able to come out until Sunday morning, but I was okay with that as they were busy. The dispatcher called me exactly as she said they would and verified their appointment and phoned again to let me know Will was on his way. The lady at the call center was extremely friendly and professional as well. For a Sunday call-out, I was expecting a couple hundred dollars, but with a discount it cost me around $145.00. I normally don't do franchise type services, but if I find myself in need again, I will be calling them intentionally this time and will ask specifically for Will. Thank you also to the dispatcher!!!! Five Star's...“ Show more