HVAC
9 miles from downtown of Kansas City, MO
Elizabeth Fiorini says: „WOW! After having several other A/C Companies (Neal Harris and Anthony's to start the list) come out to repair our aged A/C system and all telling me that the air conditioner was dead and nothing could be done - I recieved quotes from $11,000 to $60,000 to replace the system and furnace (though I never requested the furnace be replaced, I was told it had to be?!) Yes, you read that correctly 60K!
I became so frustrated that I decided that perhaps a mini-split system would be the answer. So I called Temperature Pro and was offered a same day appointment. When Jason Gibson arrived, he cleancut, on time, polite and professional. He took a look at the areas I was considering for the mini split system, he then stopped me and said he would like to take a look at the old A/C to make sure it was truly dead. After, a few minutes he informed me that there was a non working coil that was preventing the unit from cooling the air.
He also considered that the coolant may need to be topped off, though it is a freon that is no longer made, so it is a matter of what is on hand and warned me that if that was needed - it would be expensive; about $260 a pound. I was shocked over this, not because of how expensive it was, but because of how cheap it seemed, as the 2 previous companies quoted me $575 and $1000 a pound!! For the very same thing!
Jason returned the next day with a new coil, quickly replaced it and we were good to go - and no need for any freon. The entire repair was $1300! which were glad to pay.
Jason, as well as his administrative support, are the epitome of customer service. They never spoke down to me as if there is no possible way a female could understand HVAC issues (both of the other companies did this) He is clear and concise when identifying the problem, offered solutions and adapted as needed and overcame any barriers.
When I had to call back on an unrelated issue, Jason again spent time explaing and investigation all options. There was a particular type of install that he recommended someone else take a look as it was out of his scope of practice, absolutely honest. I much prefer a referral than try to have someone stumble through the process.
I give my strongest recommendation to TemperaturePro and have zero issues calling them again, should I have the need.
Way to go guys, Kansas City needs some honest tradesmen around not heavy sales. Thank you for everything...“ Show more