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Everyone I've worked with has been more than competent, professional, and transparent.\nI have a very small bathroom (the only one in my 1942 house) that needed to be altered to accommodate my knee replacement surgery. I'm not kidding: as it was, if you sat on the toilet, your knees touched the bathtub. The surgery requires no knee bending for a long time.\nI think small spaces require much more problem solving. Another company didn't even mention moving the toilet to a new wall (only that I couldn't replace it with a corner toilet because a joist was in the way.) Their solution was to tear down everything, including moving the bath tub, which would cost $25K. By this time, I was crest fallen.\nCarlton from Goss resolved all the issues and saved me a lot of anxiety and $$.\nThere was a great deal of plumbing involved, including rerouting the gas line to my stove. I also had all of the remaining galvanized pipes replaced with PVC, which included the kitchen sink!\nWhen I began to install new shower/tub fixtures, none of the existing pipes fit--they were too old and different widths. So I got a chance to meet another amazing plumber from Goss who replaced old valves and pipes (in the access panel in my small bedroom closet). He also installed the new shower fixtures, which was a big relief.\nThe plumbing was not done in a vacuum. The bathroom walls were being demo'd, new backer board installed, and new tile on the walls and floor. Maybe Goss is used to that, but I thought it was a Herculean effort. I can't give Goss enough kudos, just another big thank you and very well done.","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"goss-plumbing-inc","countryCode":"us","stateCode":"mn","cityCode":"minneapolis","quoteSent":false,"officeId":6738,"officeAddress":"12833 Industrial Park Blvd","cityFromSearch":7011,"categoryFromSearch":214,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}},{"id":1477,"uniqueId":7028,"name":"Roto-Rooter Plumbing & Water Cleanup (Minneapolis)","topRated":false,"rating":4.9,"reviewCount":4469,"categories":"Plumbing","distance":4,"locationName":"downtown of Wayzata, MN","quoteAuthor":"Sandi Grotewold","quote":"I am so impressed with Scott Cornelius. He came to assess some slow drains we are having. It was SO helpful to hear him explain the nature of the pipe layouts, where and how to clean them out. Without having an access panel to the tub drain, he warned of possible damage scenarios of cable cleaning depending on the type of trap below. He could have just gone ahead without any explanation. For the sink drains, he took the time to explain how to clean them myself if I so choose. He was patient, personable, and practical! I was thankful to also buy a product, Pipe Shield, that is a natural drain cleaner for on-going maintenance.","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"roto-rooter-plumbing-and-water-cleanup-minneapolis","countryCode":"us","stateCode":"mn","cityCode":"minneapolis","quoteSent":false,"officeId":4430,"officeAddress":"14530 27th Ave N","cityFromSearch":7011,"categoryFromSearch":214,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}},{"id":12070,"uniqueId":17621,"name":"BWS Plumbing, Heating & Air Conditioning","topRated":false,"rating":4.8,"reviewCount":1371,"categories":"Plumbing","distance":6,"locationName":"downtown of Wayzata, MN","quoteAuthor":"won dasol","quote":"I recently had the pleasure of working with BWS Plumbing Heating and Air Conditioning, and I couldn’t be more impressed with their service. From start to finish, their team demonstrated unparalleled professionalism, expertise, and dedication.\n\nCustomer Service: The customer service I experienced was top-notch. The scheduling process was seamless, and the staff were both friendly and accommodating, ensuring that all my needs were met promptly.\n\nExpertise: The technicians were highly knowledgeable and skillful, addressing both routine maintenance and unexpected issues with remarkable efficiency. Their expertise in plumbing, heating, and air conditioning was evident in their meticulous work and problem-solving abilities.\n\nQuality of Work: The quality of their work was outstanding. Every task was completed with precision, and they went above and beyond to ensure that everything was functioning perfectly. They took the time to explain the repairs and maintenance performed, which was greatly appreciated.\n\nReliability: What truly sets BWS apart is their reliability. They arrived on time, completed the job as promised, and maintained a clean work area. Their commitment to customer satisfaction was evident throughout the entire process.\n\nValue: The pricing was fair and transparent, with no hidden fees. I felt confident that I was receiving excellent value for the high-quality service provided.\n\nIn summary, BWS Plumbing Heating and Air Conditioning exceeded my expectations in every way. I highly recommend them to anyone in need of plumbing, heating, or air conditioning services. Their dedication to excellence and customer satisfaction makes them a standout choice in the industry.\n\nThank you, BWS, for your exceptional service!","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"bws-plumbing-heating-and-air-conditioning","countryCode":"us","stateCode":"mn","cityCode":"eden-prairie","quoteSent":false,"officeId":15023,"officeAddress":"6321 Bury Dr Suite 8","cityFromSearch":7011,"categoryFromSearch":214,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}},{"id":2876,"uniqueId":8427,"name":"Mr.Plumbing and Drains","topRated":false,"rating":5,"reviewCount":24,"categories":"Plumbing","distance":7,"locationName":"downtown of Wayzata, MN","quoteAuthor":"William Seal","quote":"I want to start by saying we had Hero come out for our main sewer line multiple times over the last 2 years…including a 20K main sewer line replacement in the summer of 23. Suffice to say, we are still having backups on our main sewer line, and after having Hero out multiple times to “fix” it, we grew tired of their “solutions”.\n\nEnter Cyrus. I had read reviews about Cyrus, and the work he did and the honesty he shared with all his customers, I was a skeptic, can you blame me? (Don’t answer that) Cyrus not only asked questions about what Hero had did from every angle possible to better understand what might be happening, he consistently apologized for the situation I was in and showed real empathy towards our situation…that’s never happened before. Then he went to work. He kept me informed the entire time, sharing what his thoughts were, NEVER trying to sell me anything. In fact, he informed me of an idea that I could do myself that would keep me from having to see him again…that’s also never happened before. After a couple hours, Cyrus was done, and not only charged me only 1/3 of what Hero wanted for the same job, but tried to give me a tool or two to use for free in the future..I declined, and thanked him profusely.\n\nIf you’re on the fence about Cyrus and the work he does, RECONSIDER! This will be our household plumber moving forward from now on. Thank you to Cyrus, his wonderful and understanding receptionist, and the work they did for us all while staying genuine and professional. You have a return customer here!","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"mr-plumbing-and-drains","countryCode":"us","stateCode":"mn","cityCode":"minneapolis","quoteSent":false,"officeId":5829,"officeAddress":"7204 W 27th St #220","cityFromSearch":7011,"categoryFromSearch":214,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}},{"id":4941,"uniqueId":10492,"name":"Bedrock Plumbing & Drain Cleaning","topRated":false,"rating":4.9,"reviewCount":181,"categories":"Plumbing","distance":7,"locationName":"downtown of Wayzata, MN","quoteAuthor":"David Wangensteen","quote":"Another great experience with Bedrock Plumbing. We found we had a small leak in our water heater late Friday evening. I called Bedrock Plumbing's 24 hour line. Corey answered and we talked through the options (emergency vs weekday service). With Corey's consult, we decided to wait until Monday. It was the right call. We now have a new tankless water heater which will get us a nice rebate and save on our overall gas bill. The installation went smoothly and quickly and Bedrock Plumbing left the area nice and clean. I will use them again, should the need arise.","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"bedrock-plumbing-and-drain-cleaning","countryCode":"us","stateCode":"mn","cityCode":"hopkins","quoteSent":false,"officeId":7894,"officeAddress":"8960 Excelsior Blvd Floor 1","cityFromSearch":7011,"categoryFromSearch":214,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}},{"id":10856,"uniqueId":16407,"name":"Roto-Rooter Plumbing & Water Cleanup (Eden Prairie)","topRated":false,"rating":4.9,"reviewCount":1242,"categories":"Plumbing","distance":8,"locationName":"downtown of Wayzata, MN","quoteAuthor":"Andrew James","quote":"Brian(s) customer service is supreme. He has Patience and Understanding. My tenant was pretty messy with clothes all over and Brian had great Understanding of the tenants living situation and he showed Patience with that. He had clear Understanding of his duties and steps he would take if situation was going to take longer or other ways to resolve the plumbing issues. For the jobs or assignments that the employees have to accomplish, I APPLAUD 👏 YOU and the company ROTO ROOTER. Thank You from the JAMES FAMILY. I will always call you 1st RR4Life..","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"roto-rooter-plumbing-and-water-cleanup-eden-prairie","countryCode":"us","stateCode":"mn","cityCode":"eden-prairie","quoteSent":false,"officeId":13809,"officeAddress":"6440 Flying Cloud Dr #111","cityFromSearch":7011,"categoryFromSearch":214,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}},{"id":10339,"uniqueId":15890,"name":"Tiger Plumbing Heating & Air","topRated":false,"rating":4.8,"reviewCount":440,"categories":"Plumbing, HVAC","distance":8,"locationName":"downtown of Wayzata, MN","quoteAuthor":"Patrick McKinney","quote":"Last evening I was struggling with a sump pump problem. As rain was forecasted I was in a bit of a panic. I had diagnosed the problem as the float switch, the sump would not shut off. I called Tiger Plumbing as they were listed by the sump manufacturer as a parts supplier. Dustin picked up as it was after hours.\n\nDustin could have turned the call into an emergency run for significant $$$. He listened to my diagnosis, asked a few questions, and offered some sage advice. I am pretty handy and had planned to fix the unit myself. Following his advice I went back to the sump and ultimately fixed the issue. The rain came and the sump was pumping.\n\nI appreciate Dustin’s ability to listen, and his honesty about a couple of approaches I could take to possibly fix the problem. Should I need plumbing or HVAC help in the future I will give Dustin and Tiger Plumbing a call. Thank you, Dustin.","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"tiger-plumbing-heating-and-air","countryCode":"us","stateCode":"mn","cityCode":"eden-prairie","quoteSent":false,"officeId":13292,"officeAddress":"12448 Plaza Dr","cityFromSearch":7011,"categoryFromSearch":214,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}},{"id":6106,"uniqueId":11657,"name":"Paul Bunyan Plumbing & Drains","topRated":false,"rating":4.9,"reviewCount":4671,"categories":"Plumbing","distance":9,"locationName":"downtown of Wayzata, MN","quoteAuthor":"JmKelroy","quote":"I am so very impressed with Paul Bunyan plumbing. I called at 8 o’clock in the morning for a plumbing issue with my toilet and the plumber was out at my place at 11 in the morning, same day diagnosing the problem, giving me my options, and installing a brand new toilet the same day. I was very impressed with that, as I was with my technician Jake, and kudos to him for his expertise and efficiency. It seems he left the bathroom even cleaner than when I greeted him when he arrived. No hesitation in the future if I ever need their assistance again,","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"paul-bunyan-plumbing-and-drains","countryCode":"us","stateCode":"mn","cityCode":"minneapolis","quoteSent":false,"officeId":9059,"officeAddress":"5718 International Pkwy","cityFromSearch":7011,"categoryFromSearch":214,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}},{"id":8613,"uniqueId":14164,"name":"Ken's Sewer Service","topRated":false,"rating":4.6,"reviewCount":315,"categories":"Plumbing","distance":9,"locationName":"downtown of Wayzata, MN","quoteAuthor":"Bob Hayton","quote":"We have used Ken’s Sewer Service several times over the last 12 years to address a clogged basement drain. Each time they were able to come quickly, identify the cause of the problem, and open up the drain. They were respectful and helpful, and a pleasure to work with. Their rates are fair and lower than other companies we have used. We highly recommend them!","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"kens-sewer-service","countryCode":"us","stateCode":"mn","cityCode":"minneapolis","quoteSent":false,"officeId":11566,"officeAddress":"3017 Natchez Ave S","cityFromSearch":7011,"categoryFromSearch":214,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}},{"id":6656,"uniqueId":12207,"name":"Dean's Home Services (Osseo)","topRated":false,"rating":4.7,"reviewCount":7956,"categories":"Plumbing","distance":9,"locationName":"downtown of Wayzata, MN","quoteAuthor":"Ryan Toppin","quote":"Great experience all around. Was able to easily contact Dean's via their website. They followed up incredibly quickly to confirm the ASAP appointment. Their tech Colin M was able to get out to us promptly with ~30 min notice to be sure we were ready. He arrived and was professional and friendly from the get go. He took a look at our clogged drain and quickly put together some cost estimates for the various options, walking us patiently through what each option included. Once we had chosen, he got to work and dealt with the stubborn clog, putting everything back together neatly, even going so far as to wipe out the sink (which I totally took credit for when my wife noticed it had been done, so thanks for that Colin).\n\nCouldn't be happier with the service. Went so far as to sign up for their yearly membership to get %10 off on services and get the estimate travel fees waived.\n\nWould give seven stars if possible.","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"deans-home-services-osseo","countryCode":"us","stateCode":"mn","cityCode":"osseo","quoteSent":false,"officeId":9609,"officeAddress":"7400 Kirkwood Ct","cityFromSearch":7011,"categoryFromSearch":214,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}},{"id":4560,"uniqueId":10111,"name":"Comfort Matters Heating, Cooling, & Plumbing","topRated":false,"rating":4.9,"reviewCount":2226,"categories":"Plumbing","distance":13,"locationName":"downtown of Wayzata, MN","quoteAuthor":"Sameh Sowelam","quote":"I had a visit for inspecting plumbing system at my house. I was about half an hour late. Spoke to technician on the phone. He was very courteous and waited for me. He started his work right away and explained to me what he was going to do. He went about his business very methodically and once finished presented me with his findings. He explained to me in great detail why he thought my softener wasn’t doing its job. He never tried to sell me another product but only gave recommendations. This isn’t the first time I get an inspector from Comfort Matters and they have all been very professional and courteous.","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"comfort-matters-heating-cooling-and-plumbing","countryCode":"us","stateCode":"mn","cityCode":"osseo","quoteSent":false,"officeId":7513,"officeAddress":"18071 Territorial Rd","cityFromSearch":7011,"categoryFromSearch":214,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}},{"id":4336,"uniqueId":9887,"name":"Dean's Home Services (Minneapolis)","topRated":false,"rating":4.8,"reviewCount":817,"categories":"Plumbing","distance":13,"locationName":"downtown of Wayzata, MN","quoteAuthor":"Jim Kleser","quote":"When we moved back to Minnesota, we bought a fixer upper condo in St Paul. We needed an electrician. Luckily we found Dean’s Home Services.\nFrom the instant we met Bryan P we knew right away we wanted to work with this company. He was neat ,clean, and very professional.\nWe explained what services we wanted, and he took the time to explain the process of the job.\nHe was very knowledgeable.\nWhen he returned to do the work with Dylan, also very professional, they got right to it, answered any questions we had before starting and during the job. Dylan was called to an emergency job, but before he left, got a good start on the project.\nBryan went above and beyond. When we discovered we had cement walls, he figured out a way to do the lighting in the bathroom that was pure genius. It looks beautiful.\nBryan and Dylan were genuinely so nice, kind and patient.\nBryan returned to make sure everything was good, and we were 100% satisfied. We were and we are going to share our rock star experience with our neighbors and friends.\nLastly we are going to work with Brian B, as soon as the bathroom is ready for a plumber. We met him as well, also professional, and very nice.\nIn conclusion we highly recommend Dean’s Home Services, and am sure any professional who works with them will do an excellent job.","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"deans-home-services-minneapolis","countryCode":"us","stateCode":"mn","cityCode":"minneapolis","quoteSent":false,"officeId":7289,"officeAddress":"6701 Parkway Cir #600","cityFromSearch":7011,"categoryFromSearch":214,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}},{"id":6909,"uniqueId":12460,"name":"Liberty Comfort Systems","topRated":false,"rating":4.9,"reviewCount":972,"categories":"Plumbing, HVAC","distance":17,"locationName":"downtown of Wayzata, MN","quoteAuthor":"Brit Maher","quote":"When you wake up on a Monday morning to a very cold house, you hope it isn’t anything horrible. Unfortunately, I found out that I would need a new furnace. Thankfully Jim the owner of Liberty Comfort Systems was able to come out that day and give me a quote on a new system! Jim listened to my concerns and what I was looking for! He gave me honest feedback with his recommendation for my house. If you want someone who hears you and knows the ins/outs of all things HVAC, he is your guy! The next day his dream team of installers were out to my house to install the new furnace and AC unit! Thank you Jon, Ryan, Kevin and Shane for doing a quality install job! The workmanship is exceptional and I am beyond impressed with the end product! Thank you again Jim, Jon, Ryan, Kevin and Shane for taking a not so fun situation and making it a great experience! My pups and I are toasty warm and looking forward to being chilly this summer!","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"liberty-comfort-systems","countryCode":"us","stateCode":"mn","cityCode":"anoka","quoteSent":false,"officeId":9862,"officeAddress":"627 E River Rd","cityFromSearch":7011,"categoryFromSearch":214,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}},{"id":9419,"uniqueId":14970,"name":"Bonfe Underground","topRated":false,"rating":4.8,"reviewCount":1320,"categories":"Plumbing","distance":17,"locationName":"downtown of Wayzata, MN","quoteAuthor":"Karli Johnson","quote":"This was my first experience with a professional plumber as a (female) homeowner. My dad used to help me with all my plumbing needs prior to this. Once I noticed my floor drain backing up after doing a load of laundry, I needed help. I called on Monday morning, they gave me a 2-5pm window. It was approaching 4:15, I called to see if someone was still coming out that day and they stated they were running late. That was fine, but I had evening plans so I rescheduled for the next day for 9-12 widow. The tech, Mark, called and let me know he was 30 minutes out. When he approached my house, he was very polite and asked if he wanted me to wear his shoe guards. I showed him the problem area, and we went over what our options would be and the long term benefits of hydrojet vs. the snake. I ended up doing the hydrojet because my home was built in 1948 to clear 70+ years of sludge. Man was I happy we did that! After he finished that process, he looked underneath my utility sink and was concerned about the plumbing trap the prior owners installed. Not thrilled about spending additional money I agreed to have it replaced because I knew it looked wrong.\n\nMark was very friendly and compassionate while remaining professional in a situation that was a first for myself. Being a female homeowner, sometimes you can feel like they are taking advantage of your lack of knowledge, but I did not feel this way with Mark at all. He was a great tech, did a great job of explaining everything and if you get him, you will be lucky because he does a very through job. Site was left clean and tidy.\n\nIn the pictures, you can see the pipe that was not hydrojetted where the opening is very clogged vs the one that received the hydrojet and is pretty much open.\n\nIf I were to ever need a plumber again, I would definitely use Discount Plumbers.","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"bonfe-underground","countryCode":"us","stateCode":"mn","cityCode":"saint-paul","quoteSent":false,"officeId":12372,"officeAddress":"","cityFromSearch":7011,"categoryFromSearch":214,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}},{"id":9744,"uniqueId":15295,"name":"Genz-Ryan Heating, Cooling, Plumbing, & Electrical","topRated":false,"rating":4.7,"reviewCount":5747,"categories":"Plumbing","distance":17,"locationName":"downtown of Wayzata, MN","quoteAuthor":"J Panther","quote":"This was my first time working with Genz-Ryan. Unfortunately my service was delayed a bit due to an emergency that the technician had to handle before coming to my home for a BOGO HVAC/AC tune up for a low cost of $29.00...\n\nHowever, Tanner and Dillon were able to make up for it by being courteous, respectful, and by providing me with all the necessary details for me to make an informed decision and the recommendations for a good service to be performed. They give you options to either pay for the service in full or for a budget friendly monthly payments that easily fit into anybody's budget. Also note if you're a veteran, they do offer military discounts to those who have served. And I am one of those people that was able to benefit from this option. They will be coming out later next week to perform ductwork cleaning for me so the house will be in tip top running shape. Biggest thing that I greatly appreciated was their patience, kindness, and understanding in regards to my position and my ability to pay for certain options. The other factor, they are not pushy sales people. They are here for you and it's up to you to decide what service works best for you and not for them! That speaks volumes about their services, more than any words that I can say that would be representative of this company. With that said, I would highly recommend Genz-Ryan to anyone that needs service and are watching their monies. Genz-Ryan is the company that is willing to work within your budget. Thank you Tanner and Dillon for your help on this service call! I greatly enjoyed working with you guys!","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"genz-ryan-heating-cooling-plumbing-and-electrical","countryCode":"us","stateCode":"mn","cityCode":"burnsville","quoteSent":false,"officeId":12697,"officeAddress":"2200 Hwy 13 W","cityFromSearch":7011,"categoryFromSearch":214,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}},{"id":2459,"uniqueId":8010,"name":"AP Plumbing (Saint Paul)","topRated":false,"rating":5,"reviewCount":281,"categories":"Plumbing","distance":17,"locationName":"downtown of Wayzata, MN","quoteAuthor":"Rachel Humnick","quote":"Denis has been exceptional! Always easy to get in touch with. Comes out timely. Gets the job done at an affordable price. We have hired him for several jobs, most recently we needed our hose spigot replaced and he was able to answer all of our questions very professionally. It’s clear he knows exactly what he’s doing. If you want a quality job done right, look no further!","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"ap-plumbing-saint-paul","countryCode":"us","stateCode":"mn","cityCode":"saint-paul","quoteSent":false,"officeId":5412,"officeAddress":"","cityFromSearch":7011,"categoryFromSearch":214,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}},{"id":4730,"uniqueId":10281,"name":"Hurlburt Heating & Plumbing (Burnsville)","topRated":false,"rating":5,"reviewCount":136,"categories":"Plumbing, HVAC","distance":18,"locationName":"downtown of Wayzata, MN","quoteAuthor":"Alex Kusilek","quote":"Had a challenging job, in a very uncomfortable environment that a local plumbing business turned down. NATE stepped up to the plate and got it done. He was very professional and thorough. Even though everything seemed to fight back, with perseverance and a \"get 'er done\" attitude, Nate successfully completed the job. He was very observant and checked in with me on anything that didn't look right. He did not leave till everything was finished and running again. Couldn't have been happier with his service. Highly recommended!!!","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"hurlburt-heating-and-plumbing-burnsville","countryCode":"us","stateCode":"mn","cityCode":"burnsville","quoteSent":false,"officeId":7683,"officeAddress":"3501 W 145th St Suite A","cityFromSearch":7011,"categoryFromSearch":214,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}},{"id":4569,"uniqueId":10120,"name":"Erickson Plumbing, Heating, Air, Electrical","topRated":false,"rating":4.8,"reviewCount":393,"categories":"Plumbing, HVAC","distance":18,"locationName":"downtown of Wayzata, MN","quoteAuthor":"Joel Sandi","quote":"Amazing experience! I called Erickson to get a quote and schedule service to install new flush LED ceiling lights in the living room of our new home, as well as replace some existing older ceiling lights. As we were anxious to have the install completed as soon as we took possession of the house (ahead of furniture being moved in), I did this while we were actually waiting to close on the purchase, so all I could provide was the realtor shots of the home with the areas in which we wanted to work. Zach at Erickson was super friendly and provided a strong and confident quote (with the mutually understood caveat that a final price would obviously be dependent on a pre-install inspection). We booked an inspection date and installation appointment just a few days after the close. We worked with Joe M for both the inspection and installation, and he was spectacular -- amazingly friendly, great advice and guidance, diligent and efficient worker, and treated our home with respect and care. In the end, Joe installed 7 wafer lights (4 of which were replacements of existing fixtures) and 2 new switches with dimmers in the span of about 5 hours, and in the end, the final work looked pristine. If you didn't know he had been there that or weren't previously familiar with the rooms, you'd never know work had just been done. And it all came in right on quote, to boot. I can't wait to call Erickson again for future projects I already have in mind. THANKS, JOE, ZACK & THE ERICKSON TEAM! With a simple change, you've already transformed and upgraded our new home!","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"erickson-plumbing-heating-air-electrical","countryCode":"us","stateCode":"mn","cityCode":"minneapolis","quoteSent":false,"officeId":7522,"officeAddress":"1471 92nd Ln NE","cityFromSearch":7011,"categoryFromSearch":214,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}},{"id":9850,"uniqueId":15401,"name":"O'Boys Plumbing, Heating & Air","topRated":false,"rating":5,"reviewCount":282,"categories":"Plumbing, HVAC","distance":18,"locationName":"downtown of Wayzata, MN","quoteAuthor":"Quinn Thompson","quote":"I recently had a ducted heat pump and furnace installed by O'Boys and had a great experience. I had done quite a bit of research on heat pumps and almost moved forward without talking to O'Boys but reached out on a whim and am very glad I did.\n\nBrian was super helpful and showed a genuine interest in getting me what I wanted. There was no attempt to upsell me to something that was overkill for our house and he was very communicative and responsive throughout the entire process from initial consult to install (and beyond).\n\nWayne and Gavin came out and did a great job knocking out the install and walking me and my wife through the new system. There was one very minor issue with the condensate piping that required a follow up visit but Wayne was super quick to come out and made the fix with ease.\n\nThe new heat pump has been working well thus far and I would wholeheartedly recommend to O'Boys to anyone looking for HVAC work.","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"oboys-plumbing-heating-and-air","countryCode":"us","stateCode":"mn","cityCode":"minneapolis","quoteSent":false,"officeId":12803,"officeAddress":"1550 91st Ave NE STE 301","cityFromSearch":7011,"categoryFromSearch":214,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}}],"technicalLinks":{"categories":[{"name":"Shower installation or replacement","link":"/us/mn/wayzata/shower-installation-or-replacement/","children":null},{"name":"Bathtub installation or replacement","link":"/us/mn/wayzata/bathtub-installation-or-replacement/","children":null}],"states":null,"cities":null,"brands":null,"relatedCities":null}},"children":["$","$L21",null,{"seoState":{"pageType":7,"nearMe":false,"notFound":false,"redirectTo":null,"certified":false,"zipCode":null,"country":{"id":1,"name":"United States","code":"US","logo":""},"state":{"id":1,"name":"Minnesota","code":"MN","logo":""},"city":{"id":7011,"name":"Wayzata","code":"wayzata","logo":""},"category":{"id":214,"name":"Plumbing","code":"plumbing","logo":"","acronym":false,"picture":{"jpg":"/api/v1/attachments/get/a2853d17-a464-419a-80f7-99d64501ee67/4/jpg/","webp":"/api/v1/attachments/get/a2853d17-a464-419a-80f7-99d64501ee67/4/webp/","aspectRatio":1},"pictureSmall":{"jpg":"/api/v1/attachments/get/a2853d17-a464-419a-80f7-99d64501ee67/3/jpg/","webp":"/api/v1/attachments/get/a2853d17-a464-419a-80f7-99d64501ee67/3/webp/","aspectRatio":1}},"brand":null,"contractor":null,"catalogItems":null,"article":null,"offer":null,"cityFromSearch":null,"stateFromSearch":null,"countryFromSearch":null,"zipCodeFromSearch":null,"categoryFromSearch":null,"paidOutClaims":[{"id":4,"slug":"lisa-brown","link":"https://directorii.com/paid-out-claims/lisa-brown-4","title":"LISA BROWN","description":"\"A contractor damaged my roof. Directorii paid $8K to replace it\". Lisa did everything right when she needed to replace her roof after a windstorm. She searched for vetted contractors on Directorii and other review sites. She met with three different companies to get estimates. The contractor she picked checked all the boxes: they used quality materials, showed expertise in their presentation, were willing to work with her insurance adjuster, and– they were covered under Directorii’s $20,000 guarantee. ","youTubeVideoId":"","whatHappened":"

What Happened

Lisa did everything right when she needed to replace her roof after a windstorm. She searched for vetted contractors on Directorii and other review sites. She met with three different companies to get estimates. The contractor she picked checked all the boxes: they used quality materials, showed expertise in their presentation, were willing to work with her insurance adjuster, and– they were covered under Directorii’s $20,000 guarantee.

After a couple months of back and forth with Lisa’s insurance company, the job moved forward. She was a little concerned to see that the owner was not on site the entire time like he’d promised, but brushed it off. After the work was finished, the contractor informed Lisa they had decided not to install plywood sheathing as planned, even though it was covered by her insurance. Again, she brushed it off. But a few weeks later, the gutters clogged.

Lisa’s husband used a ladder to look at the roof for the first time since it had been replaced, and found a disaster. The gutters were filled with nails, shingles and other debris. When they walked on the roof, they could feel soft spots where the home’s original barnwood planks were rotting, causing wavy and dipped slopes. The shingles were not aligned straight, and several of them were curling up with nails poking through. There were gaps in the roof and underlayment, exposing wood beneath. The drip edge was not secured to the house in several areas–to the point that the entire sections of roof could be lifted from the house. And there were a few sections where no repairs had been made at all, or left unfinished.

Lisa was horrified and sent photos to her contractor, who agreed to come out and personally finish the incomplete sections. He did visit once, but was unable to finish and told her he would come back. Then, he stopped responding. After several weeks, and speaking with an attorney, Lisa hired another contractor to come out and access the damage. What they found was even worse than she’d thought. Not only had the first contractor used the wrong brand of shingles–the roof would have to be completely torn off, plywood sheathing installed and re-roofed. It was at this point that Lisa made a call to Directorii.

The Directorii team assessed the damage she had documented, and reached out to her contractor. He eventually conceded that he needed to make things right. However, Lisa was no longer comfortable with him working on her home. Instead, Directorii connected Lisa with a new contractor and refunded the cost of the replacement– which totalled over $8,000.

Homeowner Statement

“[When we contacted Directorii] we were beyond frustrated, and quite honestly at the end of our rope. Every dime we had to spend to get our roof replaced was gone, our trust had been broken, and we were going into winter with a roof that was subpar at best.

This is not something that a homeowner should ever have to experience. All we were asking was to receive what we were promised. We didn’t want a new roof that was slapped together and repaired because it wasn’t done correctly. We had been extremely patient as we tried to work through it, hoping for a positive outcome, but it didn’t seem to get us anything but more stress and aggravation…

I cannot thank [Directorii] enough for working towards this resolution for me. I’m sure you can understand how stressful this situation has been, and I am extremely thankful and beyond appreciative for your efforts. This is a weight off my shoulders!”

Lisa, New York

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What Happened

Brandy hired a contractor to replace the siding on her home in 2022. Unfortunately, while the company had lots of roofing experience, they did not have the expertise to take on a siding project.

Brandy realized something was wrong when she had to stop the crew from putting new siding on top of rotting wood outside her home. From there, her concerns only grew.

They used the wrong color silicone, left outlets with wires exposed and visible breaks in the siding. She was happy when the job was completed in less than a week, but it looked horrible.

Brandy reached out to the roofer about fixing it, but couldn’t get a response from them. Then she noticed the Directorii sign that had been left in her yard. When she saw our $20,000 guarantee, she reached out .

The Directorii team assessed the damage and helped connect Brandy with a new contractor. All in all, it cost $15,000 to replace her siding for the second time–which Directorii paid in full.

Homeowner Statement

“I contacted [the roofer] and his company first and tried to get them to come back out here to address some of the things I had concerns with. I just kept getting a lack of communication, never getting back with me. They just kind of just dropped it.

I had the [Directorii] sign in my yard and I saw the guarantee that you back the contractor so I reached out through email to start the [claim] process.

I'm very happy with the results. I think it looks great and I’m very satisfied.”

Brandy, Minnesota

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