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I've had problems for years and different opinions from other companies. He had a logical approach and was very transparent of potential cost, plans, etc... He was receptive to concerns and discussed his reasoning for the project. Mike was correct and the project was done in no time and at a fraction of the cost that others had implied! I went 8 years without air because of poor opinions and the thought that I'd likely have to tear our my ceiling to get the job done. He understood that I wanted quality equipment with a reasonable price & he stood by his opinion of options. Go with Global Mechanical, quality service, knowledge & integrity all shine! Go figure, it's finally been a cool start to a summer. 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They were careful to avoid soiling the carpet while moving equipment in and out of the house. They left the work site very clean. Nick, the owner, was there most of the day to help and monitor the job. I am also having them replace my central AC and will switch to Thelen for my spring/fall pm inspections. Great job guys, you definitely earned my loyalty 👏","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"thelen-mechanical","countryCode":"us","stateCode":"mn","cityCode":"big-lake","quoteSent":false,"officeId":11020,"officeAddress":"19950 177th St Suite 650","cityFromSearch":64928,"categoryFromSearch":222,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}},{"id":12144,"uniqueId":17695,"name":"Yours By Design Heating & Cooling, Inc.","topRated":false,"rating":5,"reviewCount":37,"categories":"HVAC","distance":17,"locationName":"downtown of Saint Francis, MN","quoteAuthor":"J Miller","quote":"I first contacted Dan several years ago after another HVAC tech didn't show and didn't return calls. 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Twin City Heating and Air has provided some of the best customer service I've experienced. Every single interaction I have had has been timely, kind, thorough, respectful. Specifically, Dan, Tim, and Elijah have recently been at our house fixing a burst pipe in our basement/replacing our water heater and doing our routine furnace and AC tune-up. I am very impressed with this company! Thank you!","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"twin-city-heating-air-and-electric","countryCode":"us","stateCode":"mn","cityCode":"minneapolis","quoteSent":false,"officeId":14377,"officeAddress":"10600 University Ave NW","cityFromSearch":64928,"categoryFromSearch":222,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}},{"id":3403,"uniqueId":8954,"name":"Northern Climate Experts","topRated":false,"rating":5,"reviewCount":31,"categories":"HVAC","distance":19,"locationName":"downtown of Saint Francis, MN","quoteAuthor":"Jessee Lasser","quote":"Nick is a great guy; super honest, wise beyond his years for sure and very fair!! He helped up in the 100 degree stretch last summer, another tech misdiagnosed the issue, told us it would be around $1,500 to fix the AC unit… Nick came in, within an hour had us back up and running and it was a $75 part! Then our brand new furnace acted up a few weeks ago, the installer did not pitch the venting enough and water got stuck in the drain pipe. 3 techs later, 5 days with little to no heat ($1,000 of parts replaced that didn’t fix anything) Nick comes in and saves the day (again!!) and had us up and running within 2 hours. He’s very thorough and honest, I will never call anyone else again!! Thank you again sir, you are the best! Safe yourself the headaches from others and go with Northern Climate Experts.","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"northern-climate-experts","countryCode":"us","stateCode":"mn","cityCode":"stacy","quoteSent":false,"officeId":6356,"officeAddress":"31711 Frontier Ave","cityFromSearch":64928,"categoryFromSearch":222,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}},{"id":3605,"uniqueId":9156,"name":"B & D Plumbing, Heating & A/C (Saint Michael)","topRated":false,"rating":4.8,"reviewCount":725,"categories":"HVAC","distance":19,"locationName":"downtown of Saint Francis, MN","quoteAuthor":"Elyse Boyle","quote":"It's not every day I write a review where I get to say that someone literally saved us $10,000, but today appears to be that day.\n\nBack story: Our nearly 20 year old AC quit blowing cold air last weekend. Husband and I called several companies to give us an estimate on repair and/or replacement. We were prepared for the worst, but certainly not looking forward to the bill.\n\nThree of four companies we called didn't even bother looking at our unit- they instead immediately decided that the AC wasn't worth fixing due to age, and started pressuring us into purchasing a new central air system. Once they found out that our furnace was the same age, we started getting pressured into replacing both the furnace and the AC. The best quote we got any of them was around $13,000 to replace both, and we were subjected to a lot of high-pressure sales tactics that left a pretty rotten taste in our mouths. (Schedule today, we'll knock off $1500! DO IT! You won't see a better deal than this!)\n\nThankfully, we also had B&D come out and take a look. Unlike the other companies, they didn't send a salesman- they sent an actual technician. The technician, Eli, arrived (well within the scheduled window, I might add!), prepared the quotes, but also took a look at the AC. Actually look a look at it. Friends, he fixed it. He had it blowing cold air in about 15 minutes. And he showed us how to fix the annoying rattle too. In under an hour and for less than $350, our dinosaur of an AC was back in business, at least for the rest of the summer.\n\nOn top of that, B&D's quote for a new system included options that were not as fancy as the other companies but would be more than sufficient for our needs, significantly better than what we have, and several thousand dollars cheaper than the options that other companies offered. Without even a HINT of high-pressue sales.\n\nLong story short- if you run into a bind like we did, are trying to decide between replace or repair, CALL THESE GUYS. If it's fixable, they'll fix it and not argue with you, and you'll get a much better range of options if indeed you do need a replacement.\n\nThank you!!!!!","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"b-and-d-plumbing-heating-and-a-c-saint-michael","countryCode":"us","stateCode":"mn","cityCode":"saint-michael","quoteSent":false,"officeId":6558,"officeAddress":"4145 MacKenzie Ct NE","cityFromSearch":64928,"categoryFromSearch":222,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}},{"id":3641,"uniqueId":9192,"name":"Professional mechanical services","topRated":false,"rating":4.9,"reviewCount":1386,"categories":"HVAC","distance":19,"locationName":"downtown of Saint Francis, MN","quoteAuthor":"Ana M Nuñez F","quote":"They installed a new HVAC, new Water Heater, and a Vent Hood for us. They also did extensive electrical work. They did a great job, very professional, and reasonably priced. We worked with different crews (Matt, Austin, James, Chad, a couple others) and they're all nice and knowledgeable. I will most definitely keep them in mind for any future projects and recommend them to anyone looking.","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"professional-mechanical-services","countryCode":"us","stateCode":"mn","cityCode":"big-lake","quoteSent":false,"officeId":6594,"officeAddress":"19640 200th Ave","cityFromSearch":64928,"categoryFromSearch":222,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}},{"id":7743,"uniqueId":13294,"name":"Skow Heating and Cooling","topRated":false,"rating":4.8,"reviewCount":47,"categories":"HVAC","distance":19,"locationName":"downtown of Saint Francis, MN","quoteAuthor":"Luke Jankowski","quote":"Great service with very reasonable pricing! My furnace stopped working and they came out the same day. Dan diagnosed the problem within 15 minutes. It was repairable and he even showed a way to manually get the furnace to operate and keep my house from freezing until he could get the replacement part. Instead of repairing, I decided to replace my furnace and AC as they were both over 20 years old. Dan was not pushy with any sales or upselling a unit I didn't need. They scheduled the installation the next day and showed up exactly on time. I paid exactly what I was quoted and not a penny more. Both my new furnace and AC were installed in under 4 hours. Dan and Matt were great to work with and took the time to answer all my questions. Can't say enough good things about my experience. 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Brandy hired a contractor to replace the siding on her home in 2022. Unfortunately, while the company had lots of roofing experience, they did not have the expertise to take on a siding project. \n\nBrandy realized something was wrong when she had to stop the crew from putting new siding on top of rotting wood outside her home. From there, her concerns only grew. ","youTubeVideoId":"ETA-BZi9xc0","whatHappened":"

What Happened

Brandy hired a contractor to replace the siding on her home in 2022. Unfortunately, while the company had lots of roofing experience, they did not have the expertise to take on a siding project.

Brandy realized something was wrong when she had to stop the crew from putting new siding on top of rotting wood outside her home. From there, her concerns only grew.

They used the wrong color silicone, left outlets with wires exposed and visible breaks in the siding. She was happy when the job was completed in less than a week, but it looked horrible.

Brandy reached out to the roofer about fixing it, but couldn’t get a response from them. Then she noticed the Directorii sign that had been left in her yard. When she saw our $20,000 guarantee, she reached out .

The Directorii team assessed the damage and helped connect Brandy with a new contractor. All in all, it cost $15,000 to replace her siding for the second time–which Directorii paid in full.

Homeowner Statement

“I contacted [the roofer] and his company first and tried to get them to come back out here to address some of the things I had concerns with. I just kept getting a lack of communication, never getting back with me. They just kind of just dropped it.

I had the [Directorii] sign in my yard and I saw the guarantee that you back the contractor so I reached out through email to start the [claim] process.

I'm very happy with the results. I think it looks great and I’m very satisfied.”

Brandy, Minnesota

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What Happened

Lisa did everything right when she needed to replace her roof after a windstorm. She searched for vetted contractors on Directorii and other review sites. She met with three different companies to get estimates. The contractor she picked checked all the boxes: they used quality materials, showed expertise in their presentation, were willing to work with her insurance adjuster, and– they were covered under Directorii’s $20,000 guarantee.

After a couple months of back and forth with Lisa’s insurance company, the job moved forward. She was a little concerned to see that the owner was not on site the entire time like he’d promised, but brushed it off. After the work was finished, the contractor informed Lisa they had decided not to install plywood sheathing as planned, even though it was covered by her insurance. Again, she brushed it off. But a few weeks later, the gutters clogged.

Lisa’s husband used a ladder to look at the roof for the first time since it had been replaced, and found a disaster. The gutters were filled with nails, shingles and other debris. When they walked on the roof, they could feel soft spots where the home’s original barnwood planks were rotting, causing wavy and dipped slopes. The shingles were not aligned straight, and several of them were curling up with nails poking through. There were gaps in the roof and underlayment, exposing wood beneath. The drip edge was not secured to the house in several areas–to the point that the entire sections of roof could be lifted from the house. And there were a few sections where no repairs had been made at all, or left unfinished.

Lisa was horrified and sent photos to her contractor, who agreed to come out and personally finish the incomplete sections. He did visit once, but was unable to finish and told her he would come back. Then, he stopped responding. After several weeks, and speaking with an attorney, Lisa hired another contractor to come out and access the damage. What they found was even worse than she’d thought. Not only had the first contractor used the wrong brand of shingles–the roof would have to be completely torn off, plywood sheathing installed and re-roofed. It was at this point that Lisa made a call to Directorii.

The Directorii team assessed the damage she had documented, and reached out to her contractor. He eventually conceded that he needed to make things right. However, Lisa was no longer comfortable with him working on her home. Instead, Directorii connected Lisa with a new contractor and refunded the cost of the replacement– which totalled over $8,000.

Homeowner Statement

“[When we contacted Directorii] we were beyond frustrated, and quite honestly at the end of our rope. Every dime we had to spend to get our roof replaced was gone, our trust had been broken, and we were going into winter with a roof that was subpar at best.

This is not something that a homeowner should ever have to experience. All we were asking was to receive what we were promised. We didn’t want a new roof that was slapped together and repaired because it wasn’t done correctly. We had been extremely patient as we tried to work through it, hoping for a positive outcome, but it didn’t seem to get us anything but more stress and aggravation…

I cannot thank [Directorii] enough for working towards this resolution for me. I’m sure you can understand how stressful this situation has been, and I am extremely thankful and beyond appreciative for your efforts. This is a weight off my shoulders!”

Lisa, New York

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