HVAC
16 miles from downtown of Rogers, MN
James Bourne says: „Short version: Jason and Northern Lights Heating and Air are exactly what you’re looking for in a small, local contractor that cares about their customers, their neighborhood, and their reputation. Do not hesitate to get a quote from them for any of your HVAC needs.
Longer version: Our central AC died right at the start of a humid mid-to-high 90’s heat wave in July 2024. We were sticky, overheated, and generally miserable. Jason did everything in his power to fix that as quickly and effectively as possible, all while clearly explaining our options, providing us with documentation and environmental ratings for equipment, and generally being a trustworthy, transparent contractor putting his potential clients at ease and patiently waiting while we weighed our options on whether to just replace the central A/C unit, or go with a more efficient matched system, also replacing the aging, inefficient furnace. If you are someone who appreciates timely, accurate, informative responses to questions, either by electronic communication or telephone or in person, Jason is your guy. I always felt completely informed and at ease that, first, our questions were being answered competently and comprehensively, and second, that the work was being done in an efficient, effective, transparent manner. He was respectful of our home and items in it, and endeavored to do the work with no disruption or effect on existing architecture.
Jason never pushed more expensive solutions (in fact, the AC unit we went with was smaller, cheaper, and more appropriately sized for our residence than the one I would’ve probably defaulted to on my own). After we made our decision on an efficient matched system (two days before Jason was scheduled to replace the AC unit) he showed up on time and stayed until the AC unit was running and cooling the house (a 10-hour+ day!), and then finished the less time-sensitive furnace work the following day.
If you want the approach of dealing with an upselling, cookie-cutter solution-peddling, unknowledgeable salesman showing up and pitching you an overpriced system, to be installed by a new tech, who only started at the company last week, BY ALL MEANS go ahead and work with one of the big companies with massive advertising budgets. BUT, if you’d rather have the RIGHT system for YOUR home installed COMPETENTLY and CORRECTLY, I give my full-throated recommendation to Northern Lights Heating and Air...“ Show more